The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
The Contribution of Shared Knowledge to IS Group Performance1
Abstract
A major issue facing managers of information systems organizations is the increasing pressure to demonstrate the business value of the firm's investment in information technology. The working relationship between the IS department and other diverse organizational groups can have a major contribution to increasing IS performance. This paper explores the concept of shared knowledge between IS groups and their line customers as a contributor to IS performance. Shared knowledge is achieved through the mechanisms of mutual trust and influence between these groups. The relationship of mutual trust, influence, and shared knowledge with IS performance is tested empirically using path analysis in a study of 86 IS departments. The results of this study show that shared knowledge mediates the relationship between IS performance and trust and influence and that increasing levels of shared knowledge between IS and line groups leads to increased IS performance. Recommendations are given for ways managers can develop mutual trust and influence between these diverse groups and, therefore, achieve higher levels of shared knowledge and IS performance.
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Cites
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Cited by
Harrison McKnight, D., Choudhury, V., & Kacmar, C. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00020-3 · Cited by 2,164
RAVICHANDRAN, T., LERTWONGSATIEN, C., & LERTWONGSATIEN, C. (2005) · Journal of Management Information Systems · doi:10.1080/07421222.2005.11045820 · Cited by 1,238
Chatterjee, D., Grewal, R., & Sambamurthy, V. (2002) · MIS Quarterly · doi:10.2307/4132321 · Cited by 945
Wu, I.-L., & Chen, J.-L. (2005) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2005.03.003 · Cited by 879
Trust and Distrust Definitions: One Bite at a Time
Harrison McKnight, D., & Chervany, N. L. (2001) · Lecture Notes in Computer Science · doi:10.1007/3-540-45547-7_3 · Cited by 747
Metadata
- Authors
- Nelson, K. M., & Cooprider, J. G.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 1996-12-01
- Volume
- 20
- Issue
- 4
- Pages
- 409-432
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1543218477
- Cited by
- 790
- References
- 11
- FWCI
- 13.44
- Type
- journal article
- Language
- en
- Open access
- closed
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