The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
Toward a Deeper Understanding of System Usage in Organizations: A Multilevel Perspective1
Abstract
The objective of this paper is to contribute to a deeper understanding of system usage in organizations by examining its multilevel nature. Past research on system usage has suffered from a levels bias, with researchers studying system usage at single levels of analysis only (e.g., the individual, group, or organizational level). Although single-level research can be useful, we suggest that studying organizations one level at a time will ultimately lead to an unnatural, incomplete, and very disjointed view of how information systems are used in practice. To redress this situation, we draw on recent advances in multilevel theory to present system usage as a multilevel construct and provide an illustration for what it takes for researchers to study it as such. The multilevel perspective advanced in this article offers rich opportunities for theoretical and empirical insights and suggests a new foundation for in-depth research on the nature of system usage, its emergence and change, and its antecedents and consequences.
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Citations
Cites
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035
Exploration and Exploitation in Organizational Learning
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The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
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Task-Technology Fit and Individual Performance
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Information Technology and Organizational Change: Causal Structure in Theory and Research
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Computer-supported cooperative work: history and focus
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Levels issues in theory development, data collection and analysis
Klein, K. J., Dansereau, F., & Hall, R. J. (1994) · The Academy of Management Review · doi:10.2307/258703 · Cited by 1,607
Cited by
Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021) · Journal of Management Studies · doi:10.1111/joms.12639 · Cited by 2,550
Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead
University of Arkansas, Venkatesh, V., Thong, J., Hong Kong University of Science and Technology, Xu, X., & The Hong Kong Polytechnic University (2016) · Journal of the Association for Information Systems · doi:10.17705/1jais.00428 · Cited by 2,513
Predicting collaboration technology use: integrating technology adoption and collaboration research
Brown, S. A., Dennis, A. R., & Venkatesh, V. (2010) · Journal of Management Information Systems · doi:10.2753/mis0742-1222270201 · Cited by 592
Sharma, R., Yetton, P., & Crawford, J. (2009) · MIS Quarterly · doi:10.2307/20650305 · Cited by 496
Baird, A., & Maruping, L. M. (2021) · MIS Quarterly · doi:10.25300/misq/2021/15882 · Cited by 512
Research on information systems failures and successes: Status update and future directions
Dwivedi, Y. K., Wastell, D., Laumer, S., Henriksen, H. Z., Myers, M. D., Bunker, D., Elbanna, A., Ravishankar, M. N., & Srivastava, S. C. (2015) · Information Systems Frontiers · doi:10.1007/s10796-014-9500-y · Cited by 448
Leonardi, P. M. (2013) · MIS Quarterly · doi:10.25300/misq/2013/37.3.04 · Cited by 444
Chandra, S., Shirish, A., & Srivastava, S. C. (2022) · Journal of Management Information Systems · doi:10.1080/07421222.2022.2127441 · Cited by 315
Autry, C. W., Grawe, S. J., Daugherty, P. J., & Richey, R. G. (2010) · Journal of Operations Management · doi:10.1016/j.jom.2010.03.001 · Cited by 291
Song, X., Xu, B., & Zhao, Z. (2022) · Information & Management · doi:10.1016/j.im.2022.103595 · Cited by 192
Toward a better understanding of behavioral intention and system usage constructs
Wu, J., & Du, H. (2012) · European Journal of Information Systems · doi:10.1057/ejis.2012.15 · Cited by 175
Burton-Jones, A., McLean, E. R., & Monod, E. (2015) · European Journal of Information Systems · doi:10.1057/ejis.2014.31 · Cited by 167
Self-citationMotivating Employees to Explore Collaboration Technology in Team Contexts1
Maruping, L. M., & Magni, M. (2015) · MIS Quarterly · doi:10.25300/misq/2015/39.1.01 · Cited by 126
Harnessing the Power of Self-Organization in an Online Community During Organizational Crisis1
Nan, N., & Lu, Y. (2014) · MIS Quarterly · doi:10.25300/misq/2014/38.4.09 · Cited by 107
Nanyang Technological University, Chandra, S., Srivastava, S., HEC School of Management, P., Theng, Y.-L., & Nanyang Technological University (2012) · Journal of the Association for Information Systems · doi:10.17705/1jais.00310 · Cited by 90
Artificial Intelligence and Groups: Effects of Attitudes and Discretion on Collaboration
Bezrukova, K., Griffith, T. L., Spell, C., Rice, V., & Yang, H. E. (2023) · Group & Organization Management · doi:10.1177/10596011231160574 · Cited by 51
Metadata
- Authors
- Burton-Jones, A., & Gallivan, M. J.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2007-12-01
- Volume
- 31
- Issue
- 4
- Pages
- 657-679
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W2129644018
- Cited by
- 501
- References
- 9
- FWCI
- 73.38
- Type
- journal article
- Language
- en
- Open access
- closed
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