Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Open accessAbstract
The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding in two ways. First, it sets forth two previously unexamined system quality constructs-navigational structure and visual appeal. We found that both of these system quality constructs significantly predict the extent to which users place trust in mobile commerce technologies. Second, our study considers the effect of culture by comparing the trust of French and American potential users in m-commerce technologies. We found that not only does culture directly affect user trust in IT artifacts but it also moderates the extent to which navigational structure affects this form of trust. These findings show that system quality and culture significantly affect trust in the IT artifact and point to rich possibilities for future research in these areas.
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Structural assurance and institutional structure are consistently found to directly promote initial trusting belief in an online vendor due to trust transference or cognitive consistency.
“First, structural assurance and institutional structure are consistently found to directly promote initial trusting belief in an online vendor (McKnight et al. 2002b; Pavlou and Gefen 2004; Vance et al. 2008) due to trust transference, where perceptions about the security of the transaction context are likely to affect the perceptions of the trustee in that context (Stewart 2003) ; or du”
From Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014) · cites this paper as Vance et al. 2008
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- Authors
- Vance, A., Elie-Dit-Cosaque, C., & Straub, D. W.
- Affiliations
- Georgia State University (US)
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2008-04
- Volume
- 24
- Issue
- 4
- Pages
- 73-100
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W2148970282
- Cited by
- 599
- References
- 16
- Citations by year
- 2026: 17 · 2025: 23 · 2024: 30 · 2023: 23 · 2022: 40 · 2021: 40 · 2020: 40 · 2019: 30 · 2018: 38 · 2017: 28 · 2016: 41 · 2015: 52 · 2014: 46 · 2013: 48 · 2012: 39
- FWCI
- 48.14
- Type
- journal article
- Language
- en
- Open access
- green
- basepub.dauphine.fr
- Licence
- cc-by-sa
- Locations
- Journal of Management Information Systems (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- HAL (submittedVersion)
- Base Institutionnelle de Recherche de l'université Paris-Dauphine (BIRD) (University Paris-Dauphine) (submittedVersion, cc-by-sa)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- system quality, navigational structure, visual appeal, mobile commerce, culture, cross-cultural comparison, moderating effect, user trust
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