Why different trust relationships matter for information systems users
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Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in I...
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There is no commonly accepted definition of trust but rather a need for contextualized trust conceptualizations.
“As a result of the plurality of perspectives on this concept, there is no commonly accepted definition of trust (Lansing and Sunyaev 2016;Söllner et al. 2016) but rather a need for contextualized trust conceptualizations (Jarvenpaa et al. 2004).”
From Trustworthy artificial intelligence (2021) · cites this paper as Söllner et al. 2016
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“Thus, following approaches like TAM (Davis, 1989; Davis et al, 1989; Venkatesh & Bala, 2008), Trust-TAM (Gefen et al, 2003b) and UTAUT (Venkatesh et al, 2003), we focus on the user perceptions and their importance in the context of IS use.”
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Self-citation
- Authors
- Söllner, M., Hoffmann, A., & Leimeister, J. M.
- Affiliations
- University of Kassel (DE)
- Corresponding author
- Söllner, Matthias
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2016-05
- Volume
- 25
- Issue
- 3
- Pages
- 274-287
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2257140431
- Cited by
- 223
- References
- 89
- Citations by year
- 2026: 44 · 2025: 36 · 2024: 27 · 2023: 21 · 2022: 24 · 2021: 19 · 2020: 28 · 2019: 10 · 2018: 4 · 2017: 6 · 2016: 4
- FWCI
- 9.17
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- European Journal of Information Systems (publishedVersion, cc-by)
- Alexandria (UniSG) (University of St.Gallen) (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Alexandria (UniSG) (University of St.Gallen) (submittedVersion)
- Kobra (Universitätsbibliothek Kassel) (cc-by)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Information Systems › Information and Cyber Security
- Keywords
- trust relationships, information system users, technology acceptance, trust in information systems, user trust
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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