COVID-Well Study: Qualitative Evaluation of Supported Wellbeing Centres and Psychological First Aid for Healthcare Workers during the COVID-19 Pandemic
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Abstract
Supported wellbeing centres were set up in UK hospital trusts as an early intervention aimed at mitigating the psychological impact of COVID-19 on healthcare workers. These provided high quality rest spaces with peer-to-peer psychological support provided by National Health Service (NHS) staff volunteers called ‘wellbeing buddies’, trained in psychological first aid. The aim of the study was to explore the views of centre visitors and operational staff towards this COVID-19 workforce wellbeing provision. Qualitative semi-structured interviews were undertaken with twenty-four (20F, 4M) employees from an acute hospital trust in the UK. Interviews were digitally recorded and transcribed, data were handled and analysed using thematic analysis. Interviews generated 3 over-arching themes, and 13 sub-themes covering ‘exposure and job roles’, ‘emotional impacts of COVID-19 and ‘the wellbeing centres’. Supported wellbeing centres were viewed as critical for the wellbeing of hospital employees during the first surge of COVID-19 in the UK. Wellbeing initiatives require managerial advocacy and must be inclusive. Job-related barriers to work breaks and accessing staff wellbeing provisions should be addressed. High quality rest spaces and access to peer-to-peer support are seen to benefit individuals, teams, organisations and care quality. Training NHS staff in psychological first aid is a useful approach to supporting the wellbeing of the NHS workforce during and beyond the COVID-19 pandemic.
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Those who have access to such supports feel valued and supported by their employer, thus organisational-level benefits may accrue when wellbeing interventions are provided.
“Those who have access to such supports feel valued and supported by their employer,48,49 thus organisational-level benefits may accrue when wellbeing interventions are provided.”
From Feasibility of RESTORE: An online Acceptance and Commitment Therapy intervention to improve palliative care staff wellbeing. (2023) · cites this paper as [48]
Healthcare staff value the opportunity to access psychological support and learn techniques that support wellbeing.
“Healthcare staff value the opportunity to access psychological support and learn techniques that support wellbeing.”
From Feasibility of RESTORE: An online Acceptance and Commitment Therapy intervention to improve palliative care staff wellbeing. (2023) · cites this paper as [48]
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- Authors
- Blake, H., Gupta, A., Javed, M., Wood, B., Knowles, S., Coyne, E., & Cooper, J.
- Affiliations
- University of Nottingham (GB)
- Nottingham University Hospitals NHS Trust (GB)
- Corresponding author
- Blake, Holly
- Venue
- International Journal of Environmental Research and Public Health
- Publisher
- MDPI AG
- Published
- 2021-03-31
- Volume
- 18
- Issue
- 7
- Pages
- 3626
- ISSN
- 1660-4601 (ISSN-L)
- PMC
- PMC8036934
- OpenAlex
- W3147686556
- Cited by
- 53
- References
- 76
- Citations by year
- 2026: 4 · 2025: 4 · 2024: 13 · 2023: 11 · 2022: 15 · 2021: 5 · 2017: 1
- FWCI
- 7.50
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- International Journal of Environmental Research and Public Health (publishedVersion, cc-by)
- Preprints.org (acceptedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Repository@Nottingham (University of Nottingham) (acceptedVersion, other-oa)
- Repository@Nottingham (University of Nottingham) (submittedVersion, cc-by)
- RePEc: Research Papers in Economics (submittedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion)
- Repository@Nottingham (University of Nottingham) (submittedVersion)
- Funders
- Nottingham University Hospitals NHS Trust
- University of Nottingham
- Faculty of Medical and Health Sciences, University of Auckland
- Faculty of Medicine and Health, University of Sydney
- Topics
- Social Sciences › Psychology › Clinical Psychology › COVID-19 and Mental Health
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Health Sciences › Health Professions › Occupational Therapy › Occupational Health and Burnout
- Keywords
- COVID-19 pandemic, healthcare worker well-being, psychological first aid, peer support, rest areas, hospital staff, early intervention
- MeSH terms
- COVID-19, SARS-CoV-2, First Aid, Humans, State Medicine, Pandemics
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