The Nature of Customer Value: An Axiology of Services in the Consumption Experience

Holbrook, Morris B.·1994·Service Quality: New Directions in Theory and Practice

DOI 10.4135/9781452229102.n2

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Authors: Holbrook, M. B.
Venue: Service Quality: New Directions in Theory and Practice
Publisher: SAGE Publications, Inc.
Published: 1994
Pages: 21-71
DOI: 10.4135/9781452229102.n2
OpenAlex: W2498454620
Cited by: 1,353
References: 0
FWCI: 22.95
Type: book chapter
Language: en
Open access: closed

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