The Deepening Divide: Inequality in the Information Society
Abstract
Introduction A Framework to Understand the Digital Divide Motivational Access Material Access Skills Access Usage Access Inequality in the Information Society Inequality in the Network Society The Stakes: Participation or Exclusion Policy Perspective Reference Index
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Digital literacy is an essential factor for the successful adoption of e-banking services.
“Digital literacy, defined as the ability to effectively and critically use digital tools and platforms, is an essential factor for the successful adoption of e-banking services.”
From The mediating effect of digital literacy on trust and e-banking adoption in emerging markets (2024) · cites this paper as Van Dijk, 2005
Cited by
Sorted by citations
The digital divide shifts to differences in usage
van Deursen, A. J., & van Dijk, J. A. (2014) · New Media & Society · doi:10.1177/1461444813487959 · Cited by 1,733 · see citing works
Digital Na(t)ives? Variation in Internet Skills and Uses among Members of the “Net Generation”
Hargittai, E. (2010) · Sociological Inquiry · doi:10.1111/j.1475-682x.2009.00317.x · Cited by 1,564 · see citing works
Scheerder, A., van Deursen, A., & van Dijk, J. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.07.007 · Cited by 1,471 · see citing works
The Third-Level Digital Divide: Who Benefits Most from Being Online?
van Deursen, A. J. A. M., & Helsper, E. J. (2015) · Communication and Information Technologies Annual · doi:10.1108/s2050-206020150000010002 · Cited by 1,022 · see citing works
The digital divide: A review and future research agenda
Lythreatis, S., Singh, S. K., & El-Kassar, A.-N. (2022) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2021.121359 · Cited by 1,044 · see citing works
van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2020) · Sage Open · doi:10.1177/2158244019900176 · Cited by 927 · see citing works
Race, Gender, and Information Technology Use: The New Digital Divide
Jackson, L. A., Zhao, Y., Kolenic, A., Fitzgerald, H. E., Harold, R., & Von Eye, A. (2008) · CyberPsychology & Behavior · doi:10.1089/cpb.2007.0157 · Cited by 396 · see citing works
van Deursen, A. J. A. M., & van Dijk, J. A. G. M. (2015) · The Information Society · doi:10.1080/01972243.2015.1069770 · Cited by 353 · see citing works
Self-citationHelsper, E. J., & Reisdorf, B. C. (2017) · New Media & Society · doi:10.1177/1461444816634676 · Cited by 332 · see citing works
Determinants of 21st-century digital skills: A large-scale survey among working professionals
van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.06.017 · Cited by 379 · see citing works
Succinct survey measures of web-use skills
Hargittai, E., & Hsieh, Y. P. (2012) · Social Science Computer Review · doi:10.1177/0894439310397146 · Cited by 288 · see citing works
Collateral benefits of Internet use: Explaining the diverse outcomes of engaging with the Internet
Van Deursen, A. J., & Helsper, E. J. (2018) · New Media & Society · doi:10.1177/1461444817715282 · Cited by 264 · see citing works
van Deursen, A. J. (2020) · Journal of Medical Internet Research · doi:10.2196/20073 · Cited by 248 · see citing works
Minghetti, V., & Buhalis, D. (2010) · Journal of Travel Research · doi:10.1177/0047287509346843 · Cited by 214 · see citing works
Hilbert, M. (2016) · Telecommunications Policy · doi:10.1016/j.telpol.2016.01.006 · Cited by 210 · see citing works
Digital Control in Value Chains: Challenges of Connectivity for East African Firms
Foster, C., Graham, M., Mann, L., Waema, T., & Friederici, N. (2018) · Economic Geography · doi:10.1080/00130095.2017.1350104 · Cited by 169 · see citing works
van Deursen, A. J. A. M., van der Zeeuw, A., de Boer, P., Jansen, G., & van Rompay, T. (2021) · Information, Communication & Society · doi:10.1080/1369118x.2019.1646777 · Cited by 168 · see citing works
Impact of the digital divide on e-government: Expanding from channel choice to channel usage
Ebbers, W. E., Jansen, M. G. M., & van Deursen, A. J. A. M. (2016) · Government Information Quarterly · doi:10.1016/j.giq.2016.08.007 · Cited by 152 · see citing works
The self-reinforcing effect of digital and social exclusion: The inequality loop
Ragnedda, M., Ruiu, M. L., & Addeo, F. (2022) · Telematics and Informatics · doi:10.1016/j.tele.2022.101852 · Cited by 148 · see citing works
Digital inclusion and user (dis)empowerment: a critical perspective
Mariën, I., & A. Prodnik, J. (2014) · info · doi:10.1108/info-07-2014-0030 · Cited by 136 · see citing works
The physical–digital divide: Exploring the social gap between digital natives and physical natives
Ball, C., Francis, J., Huang, K.-T., Kadylak, T., Cotten, S. R., & Rikard, R. V. (2019) · Journal of Applied Gerontology · doi:10.1177/0733464817732518 · Cited by 132 · see citing works
Lee, T., Lee, B.-K., & Lee-Geiller, S. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102098 · Cited by 122 · see citing works
Rethinking determinants of ICT acceptance: towards an integrated and comprehensive overview
Verdegem, P., & De Marez, L. (2011) · Technovation · doi:10.1016/j.technovation.2011.02.004 · Cited by 119 · see citing works
Vicious cycles: digital technologies and determinants of health in Australia
Baum, F., Newman, L., & Biedrzycki, K. (2014) · Health Promotion International · doi:10.1093/heapro/das062 · Cited by 108 · see citing works
Internet use in the home: Digital inequality from a domestication perspective
Scheerder, A. J., van Deursen, A. J., & van Dijk, J. A. (2019) · New Media & Society · doi:10.1177/1461444819844299 · Cited by 107 · see citing works
Self-citationBig Data and algorithmic governance: The case of financial practices
Campbell-Verduyn, M., Goguen, M., & Porter, T. (2017) · New Political Economy · doi:10.1080/13563467.2016.1216533 · Cited by 99 · see citing works
THE TREND OF CLASS, RACE, AND ETHNICITY IN SOCIAL MEDIA INEQUALITY: Who still cannot afford to blog?
Schradie, J. (2012) · Information, Communication & Society · doi:10.1080/1369118x.2012.665939 · Cited by 90 · see citing works
Allmann, K., & Blank, G. (2021) · Information, Communication & Society · doi:10.1080/1369118x.2021.1874475 · Cited by 92 · see citing works
The Extended Digital Maturity Model
Haryanti, T., Rakhmawati, N. A., & Subriadi, A. P. (2023) · Big Data and Cognitive Computing · doi:10.3390/bdcc7010017 · Cited by 84 · see citing works
Reinwand, D. A., Schulz, D. N., Crutzen, R., Kremers, S. P., & de Vries, H. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.3932 · Cited by 62 · see citing works
Al-Muwil, A., Weerakkody, V., El-haddadeh, R., & Dwivedi, Y. (2019) · Information Systems Frontiers · doi:10.1007/s10796-019-09914-0 · Cited by 52 · see citing works
Gender Differences in Children's Internet Use: Key findings from Europe
McQuillan, H., & Neill, B. O. (2009) · Journal of Children and Media · doi:10.1080/17482790903233408 · Cited by 28 · see citing works
Digital Divide and E-Inclusion as Challenges of the Information Society: Research Review
Zdjelar, R., & Žajdela Hrustek, N. (2021) · Journal of information and organizational sciences · doi:10.31341/jios.45.2.14 · Cited by 14 · see citing works
“A variety of academic studies have been conducted at the macro and micro level related to the “digital divide” [7], [3], [13], [14].”
BackgroundMethodCivil Servants’ Internet Skills: Are They Ready for E-Government?
van Deursen, A., & van Dijk, J. (2010) · Lecture Notes in Computer Science · doi:10.1007/978-3-642-14799-9_12 · Cited by 10 · see citing works
Digital Inequalities in Times of the COVID-19 Pandemic in Israel and Germany
Sommerlad, E., & David, Y. (2022) · COVID-19 and a World of Ad Hoc Geographies · doi:10.1007/978-3-030-94350-9_62 · Cited by 8 · see citing works
Ben Youssef, A., Dahmani, M., & Omrani, N. (2012) · doi:10.2139/ssrn.2065366 · Cited by 5 · see citing works
Zheleva, R., Petkova, K., & Zdravkov, S. (2025) · World · doi:10.3390/world6040144 · Cited by 2 · see citing works
“This aspatial development manifests itself as a spatial digital divide [9] beyond mere internet availability, including second-and third-order inequalities such as differences in digital competencies, use routines and the ability to make socio-economic advancements through technology [4,10].”
The mediating effect of digital literacy on trust and e-banking adoption in emerging markets
Kumari, J., & Singh, P. (2024) · ShodhKosh: Journal of Visual and Performing Arts · doi:10.29121/shodhkosh.v5.i3.2024.5518 · Cited by 1 · see citing works
- Authors
- van Dijk, J.
- Venue
- Sage eBooks
- Publisher
- SAGE Publications, Inc.
- Published
- 2005
- OpenAlex
- W1873175055
- Cited by
- 2,243
- References
- 0
- Citations by year
- 2026: 179 · 2025: 190 · 2024: 138 · 2023: 154 · 2022: 168 · 2021: 195 · 2020: 172 · 2019: 102 · 2018: 96 · 2017: 73 · 2016: 97 · 2015: 101 · 2014: 96 · 2013: 100 · 2012: 91
- FWCI
- 35.06
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- Sage eBooks (publishedVersion)
- University of Twente Research Information (submittedVersion)
- Topics
- Social Sciences › General Social Sciences › Information Society and Technology Trends
- Physical Sciences › Engineering › Media Technology › ICT Impact and Policies
- Physical Sciences › Computer Science › Information Systems › Educational Innovations and Technology
- Keywords
- digital divide, information inequality, network society, ICT access, digital skills, internet use, social exclusion, digital inclusion policy, information society
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
