The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective
Abstract
Taking a relational perspective on the employment relationship, we examined processes (mediation and moderation) linking high-performance human resource practices and productivity and turnover, two indicators of organizational performance. Multilevel analysis of data from hotels in the People's Republic of China revealed that service-oriented organizational citizenship behavior (OCB) partially mediated the relationships between high-performance human resource practices and both performance indicators. Unemployment rate moderated the service-oriented OCB–turnover relationship, and business strategy (service quality) moderated the service-oriented OCB–productivity relationship.
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“We first collected key terms related to the policy domains: people flow , appraisal and rewards as well as employment relations (Bamberger et al., 2014; Sun et al., 2007).”
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Metadata
- Authors
- Sun, L.-Y., Aryee, S., & Law, K. S.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2007-06
- Volume
- 50
- Issue
- 3
- Pages
- 558-577
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2066123124
- Cited by
- 1,478
- References
- 4
- FWCI
- 60.87
- Type
- journal article
- Language
- en
- Open access
- closed
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