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Cited by 770Job Satisfaction and Organizational BehaviorEmployee Performance and ManagementHuman Resource and Talent Management

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The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model.

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Alfes, K., Shantz, A. D., Truss, C., Soane, E. C.·2013·The International Journal of Human Resource Management
DOI 10.1080/09585192.2012.679950
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Abstract

This study contributes to our understanding of the mediating and moderating processes through which human resource management (HRM) practices are linked with behavioural outcomes. We developed and tested a moderated mediation model linking perceived HRM practices to organisational citizenship behaviour and turnover intentions. Drawing on social exchange theory, our model posits that the effect of perceived HRM practices on both outcome variables is mediated by levels of employee engagement, while the relationship between employee engagement and both outcome variables is moderated by perceived organisational support and leader–member exchange. Overall, data from 297 employees in a service sector organisation in the UK support this model. This suggests that the enactment of positive behavioural outcomes, as a consequence of engagement, largely depends on the wider organisational climate and employees' relationship with their line manager. Implications for practice and directions for future research are discussed.

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Metadata

Authors
Alfes, K., Shantz, A. D., Truss, C., & Soane, E. C.
Affiliations
  • Kingston University London (GB)
  • University of Toronto (CA)
  • University of Kent (GB)
  • London School of Economics and Political Science (GB)
Corresponding author
Alfes, K.
ORCID
Venue
The International Journal of Human Resource Management
Publisher
Informa UK Limited
Published
2013-01
Volume
24
Issue
2
Pages
330-351
ISSN
  • 0958-5192 (ISSN-L)
  • 1466-4399
DOI
10.1080/09585192.2012.679950
OpenAlex
W2156154063
Cited by
770
References
14
Citations by year
2026: 37 · 2025: 47 · 2024: 50 · 2023: 71 · 2022: 69 · 2021: 81 · 2020: 92 · 2019: 81 · 2018: 65 · 2017: 57 · 2016: 40 · 2015: 34 · 2014: 21 · 2013: 20
FWCI
50.72
Type
journal article
Language
en
Open access
Locations
  • The International Journal of Human Resource Management (publishedVersion)
  • Research portal (Tilburg University) (publishedVersion)
  • London School of Economics and Political Science Theses Online (London School of Economics and Political Science) (submittedVersion)
  • Data Archiving and Networked Services (DANS) (submittedVersion)
  • Alexandria (UniSG) (University of St.Gallen) (submittedVersion)
  • Kent Academic Repository (University of Kent) (submittedVersion)
  • Research Portal (King's College London) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
Keywords
employee engagement, organizational citizenship behavior, turnover intention, perceived organizational support, leader-member exchange, social exchange theory, moderated mediation, service employees, organizational climate

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