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Cited by 377Technostress in Professional SettingsInformation Systems Theories and ImplementationJob Satisfaction and Organizational Behavior

The DOI matches its Crossref record; 199 of the 199 references it cites were found in a registry or an index.

How Does the Use of Information Communication Technology Affect Individuals? A Work Design Perspective

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Wang, Bin, Liu, Yukun, Parker, Sharon K.·2020·Academy of Management Annals
DOI 10.5465/annals.2018.0127
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Abstract

People design and use technology for work. In return, technology shapes work and people. As information communication technology (ICT) becomes ever more embedded in today’s increasingly digital organizations, the nature of our jobs and employees’ work experiences are strongly affected by ICT use. This cross-disciplinary review focuses on work design as a central explanatory vehicle for exploring how individual ICT usage influences employees’ effectiveness and well-being. We evaluated 83 empirical studies. Results show that ICT use affects employees through shaping three key work design aspects: job demands, job autonomy, and relational aspects. To reconcile previous mixed findings on the effects of ICT use on individual workers, we identify two categories of factors that moderate the effects of ICT use on work design: user-technology fit factors and social-technology fit factors. We consolidate the review findings into a comprehensive framework that delineates both the work design processes linking ICT use and employee outcomes and the moderating factors. The review fosters an intellectual conversation across different disciplines, including organizational behavior, management information systems, and computer-mediated communication. The findings and the proposed framework help to guide future research and to design high-quality work in the digital era.

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Research works printed but not linked: 10

  1. American Management Association, & Epolicy Institute, 2007, 2007 Electronic monitoring and surveillance survey
  2. 10.5465/257090 · DOI · Paper page
  3. Chen A., 2018, MIS Ouarterly, 42, 1023
  4. Coovert M. D., 2014, The psychology of workplace technology, 1
  5. 10.5465/19416520903047327 · DOI
  6. Parker S. K., Applied Psychology
  7. Potosky D., 2014, The psychology of workplace technology, 118
  8. Rice R. E., 2013, The SAGE handbook of organizational communication, 425
  9. Shorkey C. T., 1981, Social Work, 26, 374
  10. Venkatesh V., 2000, Information Systems, 1997, 342

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Metadata

Authors
Wang, B., Liu, Y., & Parker, S. K.
Affiliations
  • Shanghai University (CN)
  • Curtin University (AU)
Corresponding author
Wang, Bin
ORCID
Venue
Academy of Management Annals
Publisher
Academy of Management
Published
2020-07
Volume
14
Issue
2
Pages
695-725
ISSN
  • 1941-6067 (ISSN-L)
  • 1941-6520
DOI
10.5465/annals.2018.0127
OpenAlex
W3015596784
Cited by
377
References
197
Citations by year
2026: 67 · 2025: 83 · 2024: 71 · 2023: 59 · 2022: 50 · 2021: 41 · 2020: 5
FWCI
42.34
Type
journal article
Language
en
Open access
Locations
  • Academy of Management Annals (publishedVersion)
  • eSpace (Curtin University) (submittedVersion)
Funders
Curtin University of Technology
Topics
  • Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Keywords
information and communication technologies, job design, employee well-being, job demands, employee autonomy, moderators, digital organization, employee work effectiveness, computer-mediated communication, management information systems

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