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The Semiotic Engineering of Human-Computer Interaction
Abstract
A theory of HCI that uses concepts from semiotics and computer science to focus on the communication between designers and users during interaction. In The Semiotic Engineering of Human-Computer Interaction, Clarisse Sieckenius de Souza proposes an account of HCI that draws on concepts from semiotics and computer science to investigate the relationship between user and designer. Semiotics is the study of signs, and the essence of semiotic engineering is the communication between designers and users at interaction time; designers must somehow be present in the interface to tell users how to use the signs that make up a system or program. This approach, which builds on—but goes further than—the currently dominant user-centered approach, allows designers to communicate their overall vision and therefore helps users understand designs—rather than simply which icon to click. According to de Souza's account, both designers and users are interlocutors in an overall communication process that takes place through an interface of words, graphics, and behavior. Designers must tell users what they mean by the artifact they have created, and users must understand and respond to what they are being told. By coupling semiotic theory and engineering, de Souza's approach to HCI design encompasses the principles, the materials, the processes, and the possibilities for producing meaningful interactive computer system discourse and achieves a broader perspective than cognitive, ethnographic, or ergonomic approaches. De Souza begins with a theoretical overview and detailed exposition of the semiotic engineering account of HCI. She then shows how this approach can be applied specifically to HCI evaluation and design of online help systems, customization and end-user programming, and multiuser applications. Finally, she reflects on the potential and opportunities for research in semiotic engineering.
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“If a representation (like a virtual exhibit) is intended to convey meaning, that meaning only truly exists when generated by a viewer, listener, or user [48].”
From Virtual Museums as Meaning-Modeling Systems in Digital Heritage (2025) · cites this paper as [48]
In the citing paper
“According to modeling theory, meaning lies not in the content itself but in how that content is understood by someone.”
From Virtual Museums as Meaning-Modeling Systems in Digital Heritage (2025) · cites this paper as [48]
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The role of semiotic engineering in software engineering
Abdelzad, V., Lethbridge, T. C., & Hosseini, M. (2016) · doi:10.1145/2897134.2897136 · Cited by 3
“Semiotic engineering was initially proposed as a semiotic approach to design user interface languages [13].”
BackgroundThe Shapes Taken by Personal Professional Knowledge
Markauskaitė, L., & Goodyear, P. (2016) · Professional and practice-based learning · doi:10.1007/978-94-007-4369-4_4 · Cited by 3
The Tactics of Everyday Practice: A Semiotic Approach to Appropriation
Derboven, J., Geerts, D., & Grooff, D. D. (2016) · Interaction design & architecture(s)/ID&A Interaction design & architecture(s) · doi:10.55612/s-5002-029-005 · Cited by 3
“De Souza developed the semiotic engineering theory [17], framing signs in the user interface as ‘metacommunication’: designers should embed all communication in the interface signs, which have to be interpreted by users in order to understand the application.”
BackgroundSemiotic Engineering as a Reflexive, Transdisciplinary and Humanistic Theory in and Beyond HCI
Leitão, C. F. (2017) · Springer eBooks · doi:10.1007/978-3-319-56291-9_10 · Cited by 3
Strategies for Communicating Reputation Mechanisms in Crowdsourcing-Based Applications
Afonso, O. P., Salgado, L. C. D. C., & Viterbo, J. (2017) · Lecture notes in computer science · doi:10.1007/978-3-319-58562-8_1 · Cited by 3
“In this study, we used Semiotic Engineering [7] as our theoretical framework.”
MethodInfluentialBim, S. A., Salgado, L. C. D. C., & Leitão, C. F. (2016) · Brazilian Symposium on Human Factors in Computing Systems (IHC) · doi:10.1145/3033701.3033710 · Cited by 3
Sacramento, C., Ferreira, S. B. L., Alves, A. D. S., et al. (2015) · Brazilian Symposium on Human Factors in Computing Systems (IHC) · doi:10.1145/3148456.3148488 · Cited by 3
Metadata
- Authors
- de Souza, C. S.
- Venue
- The MIT Press eBooks
- Publisher
- The MIT Press
- Published
- 2005-02-11
- OpenAlex
- W2117812870
- Cited by
- 757
- References
- 0
- Citations by year
- 2026: 19 · 2025: 25 · 2024: 19 · 2023: 33 · 2022: 30 · 2021: 29 · 2020: 30 · 2019: 33 · 2018: 39 · 2017: 45 · 2016: 58 · 2015: 61 · 2014: 36 · 2013: 67 · 2012: 39
- FWCI
- 22.30
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- The MIT Press eBooks (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Computer Science › Human-Computer Interaction › Interactive and Immersive Displays
- Keywords
- semiotic engineering, human-computer interaction theory, semiotics, designer-user communication, user-centered design, interface design, online help systems, customization, end-user programming
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