Check business, management and accounting papers: citations, claims and retractions

The Role of Mental Simulations and Counterfactual Thinking in the Opportunity Identification Process

Gaglio, C. M. (2004) · Entrepreneurship Theory and Practice

Entrepreneurship Studies and InfluencesInnovation and Knowledge Management

Cited by 358

Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty

Ganguli, S., & Roy, S. K. (2011) · International Journal of Bank Marketing

Customer Service Quality and LoyaltyTechnology Adoption and User Behaviour

Cited by 357

The impact of chatbot conversational skill on engagement and perceived humanness

Schuetzler, R. M., Grimes, G. M., & Scott Giboney, J. (2020) · Journal of Management Information Systems

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 357

Studying the influence of package shape and colour on consumer expectations of milk desserts using word association and conjoint analysis

Ares, G., & Deliza, R. (2010) · Food Quality and Preference

Consumer Packaging Perceptions and TrendsSensory Analysis and Statistical Methods

Cited by 357

Consequences of “greenwashing”: Consumers’ reactions to hotels’ green initiatives

Rahman, I., Park, J., & Chi, C. G.-Q. (2015) · International Journal of Contemporary Hospitality Management

Environmental Sustainability in BusinessDiverse Aspects of Tourism Research

Cited by 357

An application of clustering for strategic group analysis

Harrigan, K. R. (1985) · Strategic Management Journal

Strategic Planning and AnalysisCompetitive and Knowledge Intelligence

Cited by 357

Cohesiveness and organizational citizenship behavior: A multilevel analysis using work groups and individuals

Kidwell, R. E., Mossholder, K. W., & Bennett, N. (1997) · Journal of Management

Job Satisfaction and Organizational BehaviorEmployee Performance and Management

Cited by 357

Citizenship under pressure: What's a “good soldier” to do?

Bolino, M. C., Turnley, W. H., Gilstrap, J. B., & Suazo, M. M. (2010) · Journal of Organizational Behavior

Job Satisfaction and Organizational BehaviorWork-Family Balance Challenges

Cited by 357

How does a servant leader fuel the service fire? A multilevel model of servant leadership, individual self identity, group competition climate, and customer service performance

Chen, Z., Zhu, J., & Zhou, M. (2015) · Journal of Applied Psychology

Job Satisfaction and Organizational BehaviorEmployee Performance and Leadership

Cited by 356

Digital entrepreneurship: Innovative business models for the sharing economy

Richter, C., Kraus, S., Brem, A., Durst, S., & Giselbrecht, C. (2017) · Creativity and Innovation Management

Sharing Economy and PlatformsDigital Platforms and Economics

Cited by 356

Gaining competitive advantage through customer value oriented management

Huber, F., Herrmann, A., & Morgan, R. E. (2001) · Journal of Consumer Marketing

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 355

Customer co-creation in service innovation: a matter of communication?

Gustafsson, A., Kristensson, P., & Witell, L. (2012) · Journal of service management

Service and Product InnovationInnovative Approaches in Technology and Social Development

Cited by 354

Design for service inclusion: Creating inclusive service systems by 2050

Fisk, R. P., Dean, A. M., Alkire (née Nasr), L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. S. (2018) · Journal of Service Management

Service and Product InnovationCustomer Service Quality and Loyalty

Cited by 354

Enterprise systems and ongoing process change

Davenport, T. H., Harris, J. G., & Cantrell, S. (2004) · Business Process Management Journal

ERP Systems Implementation and ImpactBusiness Process Modeling and Analysis

Cited by 354

Yearning for lightness: transnational circuits in the marketing and consumption of skin lighteners

Glenn, E. N. (2008) · Gender & Society

Consumer Perception and Purchasing BehaviorMedia, Gender, and Advertising

Cited by 354

Integrating strategic human capital and strategic human resource management

Boon, C., Eckardt, R., Lepak, D. P., & Boselie, P. (2018) · The International Journal of Human Resource Management

Human Resource and Talent ManagementIntellectual Capital and Performance Analysis

Cited by 354

Designing experiments that generalize

Highhouse, S. (2009) · Organizational Research Methods

Business Strategies and Management ResearchAdvanced Causal Inference Techniques

Cited by 353

Tourism and Environmental Conservation: Conflict, Coexistence, or Symbiosis?

Budowski, G. (1976) · Environmental Conservation

Diverse Aspects of Tourism ResearchCommunity-based Tourism Development and Sustainability

Cited by 353

An Investigation of Innovation in Nonprofit Organizations: The Role of Organizational Mission

McDonald, R. E. (2007) · Nonprofit and Voluntary Sector Quarterly

Organizational Strategy and CultureNonprofit Sector and Volunteering

Cited by 353

Customer dominant value formation in service

Heinonen, K., Strandvik, T., & Voima, P. (2013) · European Business Review

Service and Product InnovationCustomer Service Quality and Loyalty

Cited by 353

When do you trust AI? The effect of number presentation detail on consumer trust and acceptance of AI recommendations

Kim, J., Giroux, M., & Lee, J. C. (2021) · Psychology & Marketing

AI in Service InteractionsTechnology Adoption and User Behaviour

Cited by 353

Leadership Behavior and Subordinate Well-Being.

van Dierendonck, D., Haynes, C., Borrill, C., & Stride, C. (2004) · Journal of Occupational Health Psychology

Job Satisfaction and Organizational BehaviorWorkplace Health and Well-being

Cited by 353

What's Past Is Prologue: A Framework, Review, and Future Directions for Organizational Research on Imprinting

Simsek, Z., Fox, B. C., & Heavey, C. (2015) · Journal of Management

Management and Organizational StudiesInnovation and Knowledge Management

Cited by 352

Organizational Blueprints for Success in High-Tech Start-Ups: Lessons from the Stanford Project on Emerging Companies

Baron, J. N., & Hannan, M. T. (2002) · California Management Review

Entrepreneurship Studies and InfluencesPrivate Equity and Venture Capital

Cited by 352