Following up internet-delivered cognitive behaviour therapy (CBT): A longitudinal qualitative investigation of clients' usage of CBT skills
Open accessAbstract
BACKGROUND: While the acquisition and application of Cognitive Behaviour Therapy (CBT) skills is a core component and likely mechanism of effect maintenance in all CBT-based treatments, the extent of post-therapeutic CBT skills usage among internet-delivered CBT (iCBT) clients remains under-researched. METHOD: Nested within a pragmatic randomized controlled trial, 241 participants received an 8-week supported iCBT intervention for anxiety and/or depression and answered open-ended questions about their use and experience of CBT skills at 3-, 6-, 9-, and 12-month follow-up. Recurrent, cross-sectional qualitative analysis following the descriptive and interpretive approach was used to create a taxonomy, through which all qualitative data was coded. RESULTS: In total, 479 qualitative responses across 181 participants were analysed. Participants reported using a wide range of CBT skills and associated helpful and hindering experiences and impacts. The reasons for discontinued CBT skills usage were diverse, ranging from rare adverse effects to healthy adaptation. CONCLUSION: The study shows how clients receiving iCBT in routine care learn CBT skills during treatment and utilize them in productive ways post-treatment. Findings coincide with similar research in face-to-face CBT and may inform future research to drive innovation and iCBT intervention development.
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The challenge of identifying scenarios that necessitate the use of CR techniques is a prevalent factor contributing to clients' discontinuation of utilization.
“The challenge of identifying scenarios that necessitate the use of CR techniques is a prevalent factor contributing to clients’ discontinuation of utilization (53).”
From A virtual reality-based self-guided training on identification of negative automatic thoughts in healthy adults: a mixed-methods feasibility study (2024) · cites this paper as [53]
Section 3.4 reports that 26 of 181 participants described difficulty executing CBT skills in connection with discontinuing them. The paper also records discontinued monitoring and challenging of thoughts, but it does not identify difficulty recognizing when cognitive restructuring is needed as a prevalent reason for stopping that specific technique. (LLM, conf=0.82)
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“…those reported by participants during iCBT (e.g., insight, self-efficacy, learning coping skills and relief; D. Richards, Dowling, et al., 2018; D. Richards & Timulak, 2012) but also bear resemblance with those reported during psychotherapy in general (e.g., improved symptoms and relief,…”
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“Post-therapeutic skills usage represents an under-researched and dynamic concept, likely occurring along a continuum between formal and informal, explicit and implicit (French et al., 2017; Glasman et al., 2004), and as such would have only been partially addressed by quantitative measures.”
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“In addition, while Berg et al. (2020) followed-up participants soon after iCBT had ended, in Halmetoja et al.'s (2014) case, there were many years between treatment and follow-up, with neither study capturing how CBT skills usage evolves over time.”
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“…coding of all available qualitative data in line with that taxonomy, was informed by Elliott and Timulak's (2005) descriptive–interpretative approach, which has previously successfully been used with qualitative data of a similar nature (Jardine et al., 2020; D. Richards, Dowling, et al., 2018).”
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“…acquisition and performance during active treatment, as well as ongoing CBT skills practice after it has ended, have been shown to relate to lower relapse rates and better depression outcomes during follow-up (Michalak et al., 2008; Morgan et al., 2014; Powers et al., 2008; Strunk et al., 2013).”
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“As such, the findings extend upon previous research on clients' continuous use of CBT skills after face-to-face CBT (French et al., 2017; Glasman et al., 2004) to include minimally supported iCBT—further establishing iCBT's ability to produce change at a meaningful and sustainable level (Mogoaşe…”
BackgroundResultInfluentialUse of skills learned in CBT for fear of flying: Managing flying anxiety after September 11th
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“Similarly, there is some preliminary research suggesting the same might be true for anxiety outcomes (Kim et al., 2008).”
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Revisiting a meta-analysis of helpful aspects of therapy in a community counselling service
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“While this category may be understood as ‘client involvement’ in the context of previous research on helpful impacts in psychotherapy (Quick et al., 2018; Timulak, 2007), it could also be construed as client agency, which in the psychotherapy context is defined as ‘expectations related to the…”
BackgroundProcess-Based CBT: The Science and Core Clinical Competencies of Cognitive Behavior Therapy
Paul, H. A. (2018) · Child & Family Behavior Therapy · doi:10.1080/07317107.2018.1522153 · Cited by 10 · cited 2× · see citing works
“…adaptation, which is achieved through the implementation of specific evidence-based techniques and strategies (sometimes referred to as CBT skills) designed to drive universal change principles like context engagement and attention and cognitive changes (Hayes & Hofmann, 2018; Mennin et al., 2013).”
BackgroundMethodKnox, S. (2003) · PsycEXTRA Dataset · doi:10.1037/e565752006-001 · Cited by 5 · cited 2× · see citing works
“Here, some have suggested that the change that occurs during treatment (e.g., reductions in cognitive reactivity and internalizations of therapists; Knox, 2003; Segal et al., 1999) permanently affects clinical outcomes, while others highlight the role of compensatory skills (e.”
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Børtveit, L., Nordgreen, T., & Nordahl-Hansen, A. (2023) · Frontiers in Psychology · doi:10.3389/fpsyg.2023.1236895 · Cited by 9 · see citing works
Eilert, N., Wogan, R., Adegoke, A., Earley, C., Duffy, D. J., Enrique, Á., Palacios, J. E., Timulák, L., & Richards, D. (2022) · Journal of Clinical Psychology · doi:10.1002/jclp.23403 · Cited by 7 · see citing works
“These are a common component of many CBTs nowadays, were part of the current iCBT interventions, and participants reported benefits from their usage (Eilert et al., 2021), resulting in a potential underreporting of skills usage via the FATS.”
BackgroundResultInfluentialJackson, H. M., Batterham, P. J., Ohan, J. L., Calear, A. L., & Farrer, L. M. (2024) · BMC Psychiatry · doi:10.1186/s12888-024-05953-3 · Cited by 4 · see citing works
“This is similar to a previous study by Eilert et al. [48], which found that in a pragmatic randomised controlled trial of internet-based CBT for anxiety and/or depression, the selection of skills was partly driven by perceived symptoms and strategy effectiveness.”
ResultCarona, C., Pereira, M., Araújo-Pedrosa, A., Monteiro, F., Canavarro, M. C., & Fonseca, A. (2023) · Behavior Therapy · doi:10.1016/j.beth.2023.11.001 · Cited by 5 · see citing works
Yang, B., Liao, C., Yang, Y., Shi, B., Zhang, C., & Li, C. (2024) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2024.1479207 · Cited by 2 · see citing works
Asadi, H., Kivi, H. G., & Samarein, Z. A. (2025) · BMC Women s Health · doi:10.1186/s12905-025-03690-7 · Cited by 1 · see citing works
“Research indicates that long-term retention of therapeutic benefits is often linked to the internalization of skills learned during intervention sessions, such as cognitive restructuring and emotional regulation [71, 72].”
Egan, S. J., O’Brien, A., Zammit, T., Pauley-Gadd, S. B., Bills, E., Greene, D., MYERS, B. J., Hall, C., Wilson, H., Duffy, M., et al. (2026) · Death Studies · doi:10.1080/07481187.2026.2726889 · Cited by 1 · see citing works
Børtveit, L., Nordgreen, T., & Nordahl‐Hansen, A. (2024) · Acta Psychologica · doi:10.1016/j.actpsy.2024.104510 · Cited by 1 · see citing works
Ragan, K., Kelly, C., & Thwaites, R. (2024) · The Cognitive Behaviour Therapist · doi:10.1017/s1754470x24000345
“The content varies on the programme, but it generally includes a mixture of psychoeducation and guided exercises to help develop core CBT skills such as self-monitoring, awareness of thoughts and emotions, and ways to change cognitive content and processes (Eilert et al ., 2022).”
Rice, F. J., Powell, V. E., Eyre, O., Jones, R. B., Michelson, D., Airdrie, J. N., Collishaw, S., Thapar, A., Grozeva, D., Munnery, K., et al. (2025) · BMJ Open · doi:10.1136/bmjopen-2025-100692
- Authors
- Eilert, N., Timulak, L., Duffy, D., Earley, C., Enrique, A., Kennedy, P., McCormack, C., Palacios, J., Wogan, R., & Richards, D.
- Affiliations
- Trinity College Dublin (IE)
- E‐mental Health Group, School of Psychology University of Dublin, Trinity College Dublin Dublin Ireland
- SilverCloud (Ireland) (IE)
- Corresponding author
- Eilert, Nora
- ORCID
- Venue
- Clinical Psychology & Psychotherapy
- Publisher
- Wiley
- Published
- 2021-06-13
- Volume
- 29
- Issue
- 1
- Pages
- 200-221
- ISSN
- 1063-3995 (ISSN-L)
- 1099-0879
- OpenAlex
- W3164559912
- Cited by
- 11
- References
- 60
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 4 · 2023: 3 · 2022: 1
- FWCI
- 1.77
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Clinical Psychology & Psychotherapy (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Arrow@dit (Dublin Institute of Technology) (submittedVersion, cc-by-nc-sa)
- Trinity's Access to Research Output (TARA) (Trinity College Dublin) (submittedVersion)
- Topics
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Social Sciences › Psychology › Experimental and Cognitive Psychology › Anxiety, Depression, Psychometrics, Treatment, Cognitive Processes
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Keywords
- internet-based cognitive behavioral therapy, anxiety, depression, customer experience, adverse effects, usual care, intervention development
- MeSH terms
- Anxiety, Anxiety Disorders, Cross-Sectional Studies, Humans, Cognitive Behavioral Therapy, Treatment Outcome, Internet
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