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Cited by 2,091

The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.

Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey

Spector, Paul E.·1985·American Journal of Community Psychology
DOI 10.1007/bf00929796
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Abstract

The development of the Job Satisfaction Survey (JSS), a nine-subscale measure of employee job satisfaction applicable specifically to human service, public, and nonprofit sector organizations, is described. The item selection, item analysis, and determination of the final 36-item scale are also described, and data on reliability and validity and the instrument's norms are summarized. Included are a multitrait-multimethod analysis of the JSS and the Job Descriptive Index (JDI), factor analysis of the JSS, and scale intercorrelations. Correlation of JSS scores with criteria of employee perceptions and behaviors for multiple samples were consistent with findings involving other satisfaction scales and with findings from the private sector. The strongest correlations were with perceptions of the job and supervisor, intention of quitting, and organizational commitment. More modest correlations were found with salary, age, level, absenteeism, and turnover.

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Metadata

Authors
Spector, P. E.
Venue
American Journal of Community Psychology
Publisher
Wiley
Published
1985-12
Volume
13
Issue
6
Pages
693-713
ISSN
  • 0091-0562 (ISSN-L)
  • 1573-2770
DOI
10.1007/bf00929796
OpenAlex
W2038674454
Cited by
2,091
References
3
FWCI
3.55
Type
journal article
Language
en
Open access
closed

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.