Technostress: negative effect on performance and possible mitigations
Open accessAbstract
We investigate the effect of conditions that create technostress, on technology‐enabled innovation, technology‐enabled performance and overall performance. We further look at the role of technology self‐efficacy, organizational mechanisms that inhibit technostress and technology competence as possible mitigations to the effects of technostress creators. Our findings show a negative association between technostress creators and performance. We find that, while traditional effort‐based mechanisms such as building technology competence reduce the impact of technostress creators on technology‐enabled innovation and performance, more empowering mechanisms such as developing technology self‐efficacy and information systems (IS) literacy enhancement and involvement in IS initiatives are required to counter the decrease in overall performance because of technostress creators. Noting that the professional sales context offers increasingly high expectations for technology‐enabled performance in an inherently interpersonal‐oriented and relationship‐oriented environment with regard to overall performance, and high failure rates for IS acceptance/use, the study uses survey data collected from 237 institutional sales professionals.
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The findings extend existing classifications of technostress-antecedents and technostress-inhibitors by the influence of leadership.
“These findings contribute to technostress research by extending existing classifications of technostress-antecedents and technostressinhibitors (La Torre et al. 2019;Ragu-Nathan et al. 2008;Tarafdar et al. 2015) by the influence of leadership.”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Tarafdar et al. 2015
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Technostress creators and job outcomes: theorising the moderating influence of personality traits
Srivastava, S. C., Chandra, S., & Shirish, A. (2015) · Information Systems Journal · doi:10.1111/isj.12067 · Cited by 456 · see citing works
Thinking responsibly about responsible AI and ‘the dark side’ of AI
Mikalef, P., Conboy, K., Lundström, J. E., & Popovič, A. (2022) · European Journal of Information Systems · doi:10.1080/0960085x.2022.2026621 · Cited by 435 · see citing works
Definition, symptoms and risk of techno-stress: a systematic review
La Torre, G., Esposito, A., Sciarra, I., & Chiappetta, M. (2019) · International Archives of Occupational and Environmental Health · doi:10.1007/s00420-018-1352-1 · Cited by 409 · see citing works
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Yu, L., Cao, X., Liu, Z., & Wang, J. (2018) · Information Technology & People · doi:10.1108/itp-10-2016-0237 · Cited by 297 · see citing works
Examining the Impact of Algorithmic Control on Uber Drivers’ Technostress
Cram, W. A., Wiener, M., Tarafdar, M., & Benlian, A. (2022) · Journal of Management Information Systems · doi:10.1080/07421222.2022.2063556 · Cited by 246 · see citing works
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Technostress Research: A Nurturing Ground for Measurement Pluralism?
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Techno-stressors, distress and strain: the roles of leadership and competitive climates
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Technostress among teachers: A systematic literature review and future research agenda
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Working around inadequate information systems in the workplace: An empirical study in Romania
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Analyzing the impact of the shift to remote work mode on middle managers’ well-being in the pandemic
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“However, concentrating on technical support may be too restrictive, as studies have revealed the importance of the larger organizational culture (Tarafdar et al. , 2015), social support (Joo et al. , 2016) and personal resources (e.g. technology self-efficacy) (Ma et al. , 2021) as essential…”
BackgroundInfluential
- Authors
- Tarafdar, M., Pullins, E. B., & Ragu‐Nathan, T. S.
- Affiliations
- Lancaster University (GB)
- University of Toledo (US)
- Corresponding author
- Tarafdar, Monideepa
- Venue
- Information Systems Journal
- Publisher
- Wiley
- Published
- 2014-07-24
- Volume
- 25
- Issue
- 2
- Pages
- 103-132
- ISSN
- 1350-1917 (ISSN-L)
- 1365-2575
- OpenAlex
- W2164949797
- Cited by
- 791
- References
- 125
- Citations by year
- 2026: 154 · 2025: 119 · 2024: 90 · 2023: 110 · 2022: 115 · 2021: 59 · 2020: 54 · 2019: 30 · 2018: 18 · 2017: 23 · 2016: 7 · 2015: 11 · 2013: 1
- FWCI
- 20.22
- Type
- journal article
- Language
- en
- Open access
- green
- eprints.lancs.ac.uk
- Locations
- Information Systems Journal (publishedVersion)
- Lancaster EPrints (Lancaster University) (submittedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Keywords
- technostress, technology self-efficacy, technological competence, overall performance, salespeople, mitigating circumstances, organizational mechanisms
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