Do Agile Managed Information Systems Projects Fail Due to a Lack of Emotional Intelligence?
Open accessAbstract
Agile development methodologies (ADM) have become a widely implemented project management approach in Information Systems (IS). Yet, along with its growing popularity, the amount of concerns raised in regard to human related challenges caused by applying ADM are rapidly increasing. Nevertheless, the extant scholarly literature has neglected to identify the primary origins and reasons of these challenges. The purpose of this study is therefore to examine if these human related challenges are related to a lack of Emotional Intelligence (EI) by means of a quantitative approach. From a sample of 194 agile practitioners, EI was found to be significantly correlated to human related challenges in agile teams in terms of anxiety, motivation, mutual trust and communication competence. Hence, these findings offer important new knowledge for IS-scholars, project managers and human resource practitioners, about the vital role of EI for staffing and training of agile managed IS-projects.
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Understanding how people deal with emotional challenges is crucial for AI systems to emulate human reasoning.
“It is worth mention that emotional intelligence is not part of these systems although understanding how people deal with emotional challenges is crucial for AI systems to emulate human reasoning (Luong et al., 2021).”
From Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes (2023) · cites this paper as Luong et al., 2021
Emotional intelligence is not part of these AI systems.
“It is worth mention that emotional intelligence is not part of these systems although understanding how people deal with emotional challenges is crucial for AI systems to emulate human reasoning (Luong et al., 2021).”
From Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes (2023) · cites this paper as Luong et al., 2021
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Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes
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Agile human resource management: A systematic mapping study
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Emotimonitor: A Trello power-up to capture and monitor emotions of Agile teams
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Toward revealing concealed risks for agile IT service management practices
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Effective Agile Project Leadership Through Competency-Based Self-Reflection
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Going Agile, a Post-Pandemic Universal Work Paradigm - A Theoretical Narrative Review
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The Role of Emotional Intelligence in Agile Project Management
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How knowledge sharing and emotional intelligence drive team performance
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Motivation in Project Management: Systematic Review of the Literature
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IMPLEMENTATION OF SELF-AWARENESS IN PROJECT MANAGER EMOTIONAL INTELLIGENCE
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Exploring Online Help-Seeking Tendencies: The Influence of Experience Type and Help Provider Type
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The Emotional Intelligence of Project Manager and the Project Success
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Emotimonitor: A Trello Power-Up to Capture Emotions of Agile TeamsPreprint
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- Authors
- Luong, T. T., Sivarajah, U., & Weerakkody, V.
- Affiliations
- University of Bradford (GB)
- Corresponding author
- Luong, Tan Trung
- Venue
- Information Systems Frontiers
- Published
- 2019-11-07
- Volume
- 23
- Issue
- 2
- Pages
- 415-433
- ISSN
- 1387-3326 (ISSN-L)
- 1572-9419
- OpenAlex
- W2983989774
- Cited by
- 45
- References
- 141
- Citations by year
- 2026: 6 · 2025: 8 · 2024: 9 · 2023: 8 · 2022: 6 · 2021: 8
- FWCI
- 4.36
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Information Systems Frontiers (publishedVersion, cc-by)
- Research Repository (Kingston University London) (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Bradford Scholars (University of Bradford) (submittedVersion, cc-by)
- Funders
- University of Bradford
- Topics
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Keywords
- agile software development, emotional intelligence, IT project management, agile teams, anxiety, motivation, trust, communication competence, project failure, agile practitioners
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