The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Expanding understanding of service exchange and value co-creation: a social construction approach
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Citations
Cites
The social construction of reality : a treatise in the sociology of knowledge
Simpson, G., Berger, P. L., & Luckmann, T. (1967) · American Sociological Review · doi:10.2307/2091739 · Cited by 16,462
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Service-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824
The Social Construction of What?
HACKING, I. (2000) · doi:10.2307/j.ctv1bzfp1z · Cited by 2,486
Role conflict and ambiguity as critical variables in a model of organizational behavior
House, R. J., & Rizzo, J. R. (1972) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(72)90030-x · Cited by 1,068 · cited 1×
“Concepts such as role conflict and role ambiguity (House and Rizzo 1972; Kahn et al. 1964) should also be taken into account within S-D logic.”
Background
Cited by
The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective
Jaakkola, E., & Alexander, M. (2014) · Journal of Service Research · doi:10.1177/1094670514529187 · Cited by 1,219
Characterizing Value as an Experience: Implications for Service Researchers and Managers
Helkkula, A., Kelleher, C., & Pihlström, M. (2012) · Journal of Service Research · doi:10.1177/1094670511426897 · Cited by 605
Managing Co-creation Design: A Strategic Approach to Innovation
Frow, P., Nenonen, S., Payne, A., & Storbacka, K. (2015) · British Journal of Management · doi:10.1111/1467-8551.12087 · Cited by 518
Jiang, H., Cheng, Y., Yang, J., & Gao, S. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107329 · Cited by 362
Design for service inclusion: Creating inclusive service systems by 2050
Fisk, R. P., Dean, A. M., Alkire (née Nasr), L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. S. (2018) · Journal of Service Management · doi:10.1108/josm-05-2018-0121 · Cited by 354
Customer dominant value formation in service
Heinonen, K., Strandvik, T., & Voima, P. (2013) · European Business Review · doi:10.1108/09555341311302639 · Cited by 353
Technology as an operant resource in service (eco)systems
Akaka, M. A., & Vargo, S. L. (2014) · Information Systems and e-Business Management · doi:10.1007/s10257-013-0220-5 · Cited by 335
Beirão, G., Patrício, L., & Fisk, R. P. (2017) · Journal of Service Management · doi:10.1108/josm-11-2015-0357 · Cited by 271
Zooming out: actor engagement beyond the dyadic
Alexander, M. J., Jaakkola, E., & Hollebeek, L. D. (2018) · Journal of Service Management · doi:10.1108/josm-08-2016-0237 · Cited by 259
Stakeholder marketing: theoretical foundations and required capabilities
Hillebrand, B., Driessen, P. H., & Koll, O. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0424-y · Cited by 257
Archetypes of Service Innovation: Implications for Value Cocreation
Helkkula, A., Kowalkowski, C., & Tronvoll, B. (2018) · Journal of Service Research · doi:10.1177/1094670517746776 · Cited by 224
Self-citationThomaz, F., Salge, C., Karahanna, E., & Hulland, J. (2020) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-019-00704-3 · Cited by 204
Hsiao, C., Lee, Y.-H., & Chen, W.-J. (2015) · Tourism Management · doi:10.1016/j.tourman.2015.02.012 · Cited by 166
Context and mobile services' value-in-use
Gummerus, J., & Pihlström, M. (2011) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2011.07.002 · Cited by 161
Twenty-seven years of service research: a literature review and research agenda
Furrer, O., Yu Kerguignas, J., Delcourt, C., & Gremler, D. D. (2020) · Journal of Services Marketing · doi:10.1108/jsm-02-2019-0078 · Cited by 101
Social Media and the Co-creation of Tourism Experiences
Sigala, M. (2016) · The Handbook of Managing and Marketing Tourism Experiences · doi:10.1108/978-1-78635-290-320161033 · Cited by 67
Khan, M. I., Fatima, J. K., Bahmannia, S., Chatrath, S. K., Dale, N. F., & Johns, R. (2025) · Journal of Service Theory and Practice · doi:10.1108/jstp-10-2023-0282 · Cited by 43
Autio, E., & Thomas, L. D. W. (2018) · Academy of Management Proceedings · doi:10.5465/ambpp.2018.15913abstract · Cited by 28
Value Co-creation in the Health Service Ecosystems: The Enabling Role of Institutional Arrangements
Ciasullo, M. V., Cosimato, S., Palumbo, R., & Storlazzi, A. (2017) · International Business Research · doi:10.5539/ibr.v10n12p222 · Cited by 24
Metadata
- Authors
- Edvardsson, B., Tronvoll, B., & Gruber, T.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2010-04-28
- Volume
- 39
- Issue
- 2
- Pages
- 327-339
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2054877429
- Cited by
- 1,424
- References
- 5
- FWCI
- 134.29
- Type
- journal article
- Language
- en
- Open access
- green
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
