Ecosystem value co-creation
Abstract
Focusing on service provider-beneficiary dyads and inter-dyad interactions in service ecosystems, we combine generativity and service-dominant logic perspectives into a model of ecosystem value co-creation. We identify five value co-creation mechanisms: resource enrichment, knowledge spillovers, direct externalities, indirect externalities, and resource generation.
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Platform users' consumption defines the value, suggesting that value is created in use rather than in exchange.
“Ecosystem research emphasizes that platform users' consumption defines the value (Autio & Thomas, 2018;Henfridsson et al., 2018), suggesting that value is created”
From What role do data network effects play for multihoming complements? An empirical analysis of platform complementors’ strategies for consumer value creation (2025) · cites this paper as Autio & Thomas, 2018
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Knorr, C., Erath, M., Saesen, J., Kindermann, B., & Strese, S. (2025) · Electronic Markets · doi:10.1007/s12525-025-00817-4
“Ecosystem research emphasizes that platform users’ consumption defines the value (Autio & Thomas, 2018; Henfridsson et al., 2018), suggesting that value is created “in use” rather than “in exchange” (Lusch & Nambisan, 2015).”
- Authors
- Autio, E., & Thomas, L. D. W.
- Affiliations
- Universitat Ramon Llull (ES)
- Venue
- Academy of Management Proceedings
- Publisher
- Academy of Management
- Published
- 2018-08
- Volume
- 2018
- Issue
- 1
- Pages
- 15913
- ISSN
- 0065-0668 (ISSN-L)
- 2151-6561
- OpenAlex
- W2822007731
- Cited by
- 28
- References
- 47
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 4 · 2023: 3 · 2022: 3 · 2021: 6 · 2020: 3 · 2019: 2 · 2017: 3 · 2016: 1
- Type
- conference abstract
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Proceedings (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Keywords
- service ecosystems, generativity, service-dominant logic, resource enrichment, knowledge spillovers, externalities, resource creation
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