The DOI matches its Crossref record; 77 of the 77 references it cites were found in a registry or an index.
Social media affordances: Enabling customer engagement
Abstract
Despite the acknowledged importance of social media for customer engagement, our understanding of this phenomenon is limited and new theories can help shed further light on the unique features of social media in the tourism context. Our work contributes to the literature by adopting an affordance perspective that leads us to identify three distinctive social media affordances for customer engagement in tourism: persistent engagement, customized engagement, and triggered engagement. Our work also extends prior research on customer engagement by examining the process of recognition (proprioception, exteroception and coperception) through which organizations engage customers in social media.
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The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes
Nambisan, S., Wright, M., & Feldman, M. (2019) · Research Policy · doi:10.1016/j.respol.2019.03.018 · Cited by 3,089
How live streaming influences purchase intentions in social commerce: an IT affordance perspective.
Sun, Y., Shao, X., Li, X., Guo, Y., & Nie, K. (2019) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2019.100886 · Cited by 1,038
Customer engagement with tourism social media brands
Harrigan, P., Evers, U., Miles, M., & Daly, T. (2017) · Tourism Management · doi:10.1016/j.tourman.2016.09.015 · Cited by 813
Zafar, A. U., Qiu, J., Li, Y., Wang, J., & Shahzad, M. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2019.106178 · Cited by 367
Linking AI quality performance and customer engagement: The moderating effect of AI preference
Prentice, C., Weaven, S., & Wong, I. A. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102629 · Cited by 303
Metadata
- Authors
- Cabiddu, F., Carlo, M. D., & Piccoli, G.
- Venue
- Annals of Tourism Research
- Publisher
- Elsevier BV
- Published
- 2014-09
- Volume
- 48
- Pages
- 175-192
- ISSN
- 0160-7383 (ISSN-L)
- OpenAlex
- W2001575174
- Cited by
- 269
- References
- 77
- FWCI
- 48.64
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
