Current practice in measuring usability: Challenges to usability studies and research
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Usability is a key concept of Human-Computer Interaction research, but its application in the Information Systems literature has been limited to date.
“Although usability is a key concept of Human-Computer Interaction (HCI) research (Hornbaek, 2006), its application in the Information Systems (IS) literature has been limited to date (Venkatesh & Ramesh, 2006).”
From The impact of age on website usability (2014) · cites this paper as Hornbaek, 2006
Historically, usability evaluation has primarily concerned itself with performance-based measures of usability.
“Historically, usability evaluation has primarily concerned itself with performance-based measures of usability (Hornbaek, 2006;Otter & Johnson, 2000).”
From The impact of age on website usability (2014) · cites this paper as Hornbaek, 2006
Different contexts of use require new measures of usability to adequately capture what is considered important in the particular context.
“It has been argued that different contexts of use require new measures of usability to adequately capture what is considered important in the particular context (Hornbaek, 2006}.”
From The impact of age on website usability (2014) · cites this paper as Hornbaek, 2006
Performance includes measures of both efficiency (time) and effectiveness (score), which is typical in usability studies.
“Performance includes measures of both efficiency (time) and effectiveness (score), which is typical in usability studies (Hornbaek, 2006).”
From The impact of age on website usability (2014) · cites this paper as Hornbaek, 2006
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Wong, E. J., Yap, K. M., Alexander, J., & Karnik, A. (2015) · 2015 IEEE Conference on Open Systems (ICOS) · doi:10.1109/icos.2015.7377279 · Cited by 10 · see citing works
Speech and touch enhanced interface for visually impaired users
Oppenheim, M. (2013) · Journal of Assistive Technologies · doi:10.1108/jat-11-2012-0038 · Cited by 6 · see citing works
- Authors
- Hornbæk, K.
- Affiliations
- University of Copenhagen (DK)
- Corresponding author
- Hornbæk, Kasper
- ORCID
- Hornbæk, Kasper
- Venue
- International Journal of Human-Computer Studies
- Publisher
- Elsevier BV
- Published
- 2006-02
- Volume
- 64
- Issue
- 2
- Pages
- 79-102
- ISSN
- 1071-5819 (ISSN-L)
- OpenAlex
- W2101623580
- Cited by
- 1,123
- References
- 116
- Citations by year
- 2026: 53 · 2025: 101 · 2024: 49 · 2023: 48 · 2022: 44 · 2021: 48 · 2020: 32 · 2019: 54 · 2018: 60 · 2017: 49 · 2016: 59 · 2015: 68 · 2014: 61 · 2013: 63 · 2012: 65
- FWCI
- 48.21
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Human-Computer Studies (publishedVersion)
- Research at the University of Copenhagen (University of Copenhagen) (submittedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
- Keywords
- usability measurement, usability measures, user interface evaluation, subjective vs objective measures, learning and retention, long-term usability, quality in use
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