Cited by 263AI and HR TechnologiesEmployer Branding and e-HRMBig Data and Business Intelligence

The DOI matches its Crossref record; 36 of the 36 references it cites were found in a registry or an index; 6 of the 23 sources its claims cite were checked for support.

People analytics—A scoping review of conceptual boundaries and value propositions

Open access
Tursunbayeva, Aizhan, Di Lauro, Stefano, Pagliari, Claudia·2018·International Journal of Information Management

Abstract

This mixed-method ‘scoping review’ mapped the emergence of the term People Analytics (PA), the value propositions offered by vendors of PA tools and services and the PA skillsets being sought by professionals. Analysis of academic research and online search traffic since 2002 revealed changes in the relative trajectory of PA and conceptually related terms over the past fifteen years, indicating both the re-branding of similar innovations and a differentiation of priorities and communities of practice. The market in commercial PA tools and services is diverse, offering numerous functional and strategic benefits, although published evidence of these outcomes remains sparse. Companies marketing PA systems and services emphasise benefits to employers more than to personnel. Across the sources examined, including specialised online courses, PA was largely aligned with HRM, however its development reflects the shifting focus of HR departments from supporting functional to strategic organisational requirements. Consideration of ethical issues was largely absent.

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

This scoping review maps the emergence of People Analytics (PA), vendor value propositions, and PA training using Google Trends, Scopus, vendor websites, and MOOCs. It finds PA terminology has diversified and rebranded since 2002, vendor claims emphasize employer benefits, empirical evidence for promised outcomes is sparse, and ethical issues are largely absent.

Key findings

  • Analysis of academic research and online search traffic since 2002 revealed changes in the relative trajectory of PA and related terms over the past fifteen years, indicating both re-branding of similar innovations and differentiation of priorities and communities of practice. Google users began searching for People Analytics in 2005, and it overtook related terms in 2007; searches occurred in as many as 13 countries, with top terms varying by country (e.g., USA Human Capital Analytics, India Talent Analytics, Australia Workforce Analytics).
  • The Scopus search yielded 58 relevant academic articles, almost all published in or after 2012; only three articles overlapped with Marler and Boudreau’s review (which shortlisted 14), while the HCA Group list encompassed 28 articles dating from 2002. Most publications came from Business, Management and Accounting, but technical disciplines were strongly represented in Scopus, and one fifth of recent Scopus articles were affiliated with IBM.
  • All companies identified through online searches were either service providers or technology creators; their stated value propositions fell into overlapping categories: (A) better strategic decision making, (B) improved data handling, (C) improved people management, (D) new technological solutions, (E) direct impacts on HR or business outcomes, and (F) employee-oriented benefits. Companies marketing PA systems and services emphasised benefits to employers more than to personnel, and published evidence of these outcomes remained sparse.
  • Only three MOOCs with relevant keywords were identified: two explicitly included PA, one used HR Analytics; all were introductory-level. Across sources, PA was largely aligned with HRM, and consideration of ethical issues was largely absent.

Methods

  • Quasi-systematic scoping review following Arksey and O’Malley (2005), conducted in four phases: mapping PA-related terms via Google Trends; scoping academic research via Scopus (30/07/2017); scoping commercial PA tools and services via first-page Google results (30/07/2017); and scoping online training courses via the Wikipedia MOOC list (30/07/2017).
  • Seven core keywords were refined after Phase 1: “HR analytics,” “Human Capital analytics,” “Human Resource analytics,” “People analytics,” “Talent analytics,” “Workforce analytics,” and “Employee analytics.” Analysis used open coding, benchmark lists from Marler and Boudreau and the HCA Group, Scimago journal classification, Isson and Harriott’s 7 PA pillars, Libert et al.’s vendor taxonomy, and the Nesta “Profile of a Perfect Data Analyst.”

Limitations

  • The paper states that scoping reviews are exploratory and intended to provide insights rather than in-depth analysis; given rapid technological change, the review represents only a snapshot of the field to date. It also notes that the first page of Google results provides only a snapshot of the vendor ecosystem, that deeper iterative web searches and expert consultation would be valuable, that few empirical studies were found, that ethical considerations were largely absent, and that the HCA Group list was not systematically maintained.
  • Evident from the text: vendor value propositions were drawn from online promotional narratives rather than independent evaluation; only three MOOCs were identified and course assessment was attempted without enrolling; and, consistent with scoping review design, included studies were not critically appraised for methodological quality.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1016/j.ijinfomgt.2018.08.002

Cites

36 of 36 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

48 Own result · 19 Own interpretation · 10 No full text of the sources · 5 No basis given · 4 Own method · 3 Supported · 3 Sources not found · 2 Partly supported · 1 Not checked yet · accuracy not yet measured

Show all 47 claims

  • Probably not a substantial claim. 26
  • It may state two separate claims as one. 26
  • The quote only partly states this claim. 1
48 of 48
  • The paper relies on this without support.

    Vendors' online promotional narratives accurately represent the value propositions of their PA tools and services.

    “We then reviewed the narrarative in vendors' online promotional material, to identify the specified or implied benefits offered to prospective purchasers (value proposition).”
  • The paper relies on this without support.

    The openly accessible information describing MOOC is sufficient to assess their learning objectives.

    “After examining the openly accessible information describing each course, we extracted those most closely related to PA and attempted to assess their learning objectives, insofar as this was possible without enrolling.”
  • The paper relies on this without support.

    People analytics is an emerging area.

    “the intention here was to provide insights about this emerging area”
3 of 3

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

3 of 3

Citations

Cites

Show all 32 references

Research works printed but not linked: 4

  1. Libert, 2016, Why are we still classifying companies by industry?, Harvard Business Review
  2. Massey, 2017, People Analytics, Coursera, 2017
  3. Pagliari, 2018, People analytics – pathway to organisational enlightenment or ethical minefield? Professional development workshop, British Academy of Management Conference
  4. Scimago Journal Ranking Portal, 2017. Scimago Journal & Country Rank.

Cited by

Sorted by citations

Items 201–263 of 263

Metadata

Authors
Tursunbayeva, A., Di Lauro, S., & Pagliari, C.
Affiliations
  • University of Molise (IT)
  • University of Edinburgh (GB)
Corresponding author
Tursunbayeva, Aizhan
Venue
International Journal of Information Management
Publisher
Elsevier BV
Published
2018-12
Volume
43
Pages
224-247
ISSN
0268-4012 (ISSN-L)
OpenAlex
W2889180445
Cited by
263
References
32
Citations by year
2026: 57 · 2025: 33 · 2024: 41 · 2023: 47 · 2022: 31 · 2021: 28 · 2020: 20 · 2019: 5 · 2018: 1
FWCI
22.41
Type
journal article
Language
en
Open access
Locations
  • International Journal of Information Management (publishedVersion, cc-by-nc-nd)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Edinburgh Research Explorer (University of Edinburgh) (submittedVersion, cc-by-nc-nd)
  • CINECA IRIS Institutial research information system (Parthenope University of Naples) (submittedVersion)
Funders
  • HSBC Bank USA
  • Università degli Studi di Napoli Federico II
  • Research Councils UK
  • University of Edinburgh
  • Università degli Studi del Molise
  • Economic and Social Research Council (ES/L007487/1)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Big Data and Business Intelligence
Keywords
HR analytics, value proposition, human resource management, strategic human resource management, conceptual boundaries, employer benefits

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