An investigation into the use of ERP systems in the service sector
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There are obstacles making ERP implementation a challenge, including technical problems and people obstacles.
“Among these obstacles that have been reported in literature include technical problems and people obstacles (Botta-Genoulaz and Millet [8]; Krasner [18].”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz and Millet [8]
Alignment of the standard ERP processes with the organization's business process has been considered as an important step in the ERP implementation process.
“Alignment of the standard ERP processes with the organization's business process has been considered as an important step in the ERP implementation process (Botta-Genoulaz et al. [8]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz et al. [8]
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Enterprise Resource Planning Systems in Healthcare
Kontio, E., Lundgrén‐Laine, H., Kontio, J. M., Korvenranta, H., & Salanterä, S. (2014) · International Journal of Information Systems in the Service Sector · doi:10.4018/ijisss.2014040103 · Cited by 8 · see citing works
- Authors
- Botta-Genoulaz, V., & Millet, P.-A.
- Venue
- International Journal of Production Economics
- Publisher
- Elsevier BV
- Published
- 2006-01
- Volume
- 99
- Issue
- 1-2
- Pages
- 202-221
- ISSN
- 0925-5273 (ISSN-L)
- OpenAlex
- W2042117926
- Cited by
- 237
- References
- 23
- Citations by year
- 2026: 2 · 2025: 7 · 2024: 4 · 2023: 9 · 2022: 10 · 2021: 9 · 2020: 11 · 2019: 9 · 2018: 7 · 2017: 7 · 2016: 9 · 2015: 16 · 2014: 21 · 2013: 20 · 2012: 24
- FWCI
- 10.46
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International Journal of Production Economics (publishedVersion)
- HAL (submittedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Keywords
- enterprise resource planning, ERP implementation, service sector, service organizations, ERP projects, integration, product orientation, customer orientation, labour, human factors, standardization
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