The DOI matches its Crossref record; 17 of the 17 references it cites were found in a registry or an index.
Psychological antecedents of institution-based consumer trust in e-retailing
Open accessOverview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163
Consumer trust in an Internet store
Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000) · Information Technology and Management · doi:10.1023/a:1019104520776 · Cited by 2,577
Trust and commitment in the United States and Japan
Yamagishi, T., & Yamagishi, M. (1994) · Motivation and Emotion · doi:10.1007/bf02249397 · Cited by 2,392
Resnick, P., Kuwabara, K., Zeckhauser, R., & Friedman, E. (2000) · Communications of the ACM · doi:10.1145/355112.355122 · Cited by 2,190 · cited 1×
“Most has been on the effects of situational factors; i.e., the design of the website and the use of brand names or trust seals [17,33,37,38,47,50–52,54 ,55 Trustismuch more important in an online situation than in an offline situation.”
Building consumer trust online
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999) · Communications of the ACM · doi:10.1145/299157.299175 · Cited by 2,132
Cited by
Kim, S., & Park, H. (2013) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.11.006 · Cited by 1,037
Hassanein, K., & Head, M. (2007) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.11.018 · Cited by 986
Beldad, A., de Jong, M., & Steehouder, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.013 · Cited by 754
Consumer trust in e-commerce in the United States, Singapore and China
TEO, T., & LIU, J. (2007) · Omega · doi:10.1016/j.omega.2005.02.001 · Cited by 564
A meta-analysis of online trust relationships in e-commerce.
Kim, Y., & Peterson, R. A. (2017) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2017.01.001 · Cited by 541
Colour appeal in website design within and across cultures: A multi-method evaluation
Cyr, D., Head, M., & Larios, H. (2010) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2009.08.005 · Cited by 511
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Lim, K. H., Sia, C. L., Lee, M. K. O., & Benbasat, I. (2006) · Journal of Management Information Systems · doi:10.2753/mis0742-1222230210 · Cited by 505
Consumer acceptance of internet banking: The influence of internet trust
Grabner‐Kräuter, S., & Faullant, R. (2008) · International Journal of Bank Marketing · doi:10.1108/02652320810913855 · Cited by 316
Trust transference in brick and click retailers: An investigation of the before-online-visit phase
Kuan, H.-H., & Bock, G.-W. (2007) · Information & Management · doi:10.1016/j.im.2006.12.002 · Cited by 259
Kim, D. J. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240401 · Cited by 250
Factors influencing satisfaction and loyalty in online shopping: an integrated model
Lin, G. T. R., & Sun, C. (2009) · Online Information Review · doi:10.1108/14684520910969907 · Cited by 241
Building trust online: Interactions among trust building mechanisms
Chang, M. K., Cheung, W., & Tang, M. (2013) · Information & Management · doi:10.1016/j.im.2013.06.003 · Cited by 231
Consumer trust and distrust: An issue of website design
Ou, C. X., & Sia, C. L. (2010) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2010.08.003 · Cited by 153
Digital Natives or Digital Immigrants? The Impact of User Characteristics on Online Trust
Hoffmann, C. P., Lutz, C., & Meckel, M. (2014) · Journal of Management Information Systems · doi:10.1080/07421222.2014.995538 · Cited by 121
The role of E-quality within the consumer decision making process
Wen, C., R. Prybutok, V., Blankson, C., & Fang, J. (2014) · International Journal of Operations & Production Management · doi:10.1108/ijopm-07-2013-0352 · Cited by 79
Frye, N. E., & Dornisch, M. M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.016 · Cited by 74
Nienaber, A.-M., Hofeditz, M., & H. Searle, R. (2014) · International Journal of Bank Marketing · doi:10.1108/ijbm-12-2013-0146 · Cited by 74
Mobile Banking Adoption: Examining the Role of Personality Traits
Agyei, J., Sun, S., Abrokwah, E., Penney, E. K., & Ofori-Boafo, R. (2020) · Sage Open · doi:10.1177/2158244020932918 · Cited by 69
The impact of organizational efforts on consumer concerns in an online context
Shukla, P. (2014) · Information & Management · doi:10.1016/j.im.2013.11.003 · Cited by 55
Why are experienced users of WeChat likely to continue using the app?
Gong, X., Liu, Z., Zheng, X., & Wu, T. (2018) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-10-2017-0246 · Cited by 47
Exploring the impact of social axioms on firm reputation: a stakeholder perspective
West, B., Hillenbrand, C., Money, K., Ghobadian, A., & Ireland, R. D. (2016) · British Journal of Management · doi:10.1111/1467-8551.12153 · Cited by 40
Purchase Intentions in a Chatbot Environment: An Examination of the Effects of Customer Experience
Martínez Puertas, S., Illescas Manzano, M. D., Segovia López, C., & Ribeiro-Cardoso, P. (2024) · Oeconomia Copernicana · doi:10.24136/oc.2914 · Cited by 34
Bieger, T., Beritelli, P., Weinert, R., & Wittmer, A. (2005) · Information and Communication Technologies in Tourism 2005 · doi:10.1007/3-211-27283-6_27 · Cited by 5
Metadata
- Authors
- Walczuch, R., & Lundgren, H.
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2004-12
- Volume
- 42
- Issue
- 1
- Pages
- 159-177
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2040444178
- Cited by
- 308
- References
- 17
- FWCI
- 20.49
- Type
- journal article
- Language
- en
- Open access
- green
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.