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Cited by 65Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourDigital Marketing and Social Media

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

E-Service Quality: A Meta-Analytic Review

Open access
Blut, Markus, Chowdhry, Nivriti, Mittal, Vikas, Brock, Christian·2015·Journal of Retailing
DOI 10.1016/j.jretai.2015.05.004
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Crossref · 10.1016/j.jretai.2015.05.004

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4 of 4 references verified0 citation errors · 0 not checkable

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  • Across different countries, cultural factors influence perceptions of e-service quality because customers from diverse cultural backgrounds have varying expectations of good service.

    “Across different countries, cultural factors influence perceptions of e-service quality, as customers from diverse cultural backgrounds have varying expectations of what constitutes good service [5].”

    From Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024) · cites this paper as [5]

  • Cultural inclusion has not been considered a distinct service quality dimension in prior models, despite recommendations from scholars to explore this aspect in countries with diverse cultures.

    “Moreover, cultural inclusion has not been considered a distinct service quality dimension in prior models, despite recommendations from scholars to explore this aspect in countries with diverse cultures, especially in developing nations like Nigeria [5,29].”

    From Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024) · cites this paper as [5]

  • Cultural inclusion has never been considered as a service quality dimension.

    “Third, cultural inclusion has never been considered as a service quality dimension.”

    From Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024) · cites this paper as [5]

Citations

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Cited by

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Metadata

Authors
Blut, M., Chowdhry, N., Mittal, V., & Brock, C.
Affiliations
  • Durham University (GB)
  • Rice University (US)
  • University of Rostock (DE)
Corresponding author
Blut, Markus
ORCID
Venue
Journal of Retailing
Publisher
Elsevier BV
Published
2015-12
Volume
91
Issue
4
Pages
679-700
ISSN
0022-4359 (ISSN-L)
DOI
10.1016/j.jretai.2015.05.004
OpenAlex
W2150896952
Cited by
65
References
4
Citations by year
2026: 24 · 2025: 10 · 2024: 10 · 2023: 7 · 2022: 4 · 2021: 3 · 2020: 1 · 2019: 2 · 2018: 1 · 2017: 1 · 2016: 1
FWCI
1.99
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Retailing (publishedVersion)
  • Aston Publications Explorer (Aston University) (acceptedVersion)
  • Durham Research Online (Durham University) (acceptedVersion, cc-by-nc-nd)
  • Durham Research Online (Durham University) (acceptedVersion, other-oa)
  • Durham Research Online (Durham University) (submittedVersion, cc-by-nc-nd)
  • RePEc: Research Papers in Economics (submittedVersion)
  • Newcastle University ePrints (Newcastle Univesity) (cc-by-nc-nd)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Keywords
e-service quality, web design, order fulfillment, customer service, privacy and security, country culture, regulatory environment, industry context, customer satisfaction, repurchase intention, word of mouth, moderating effect, online shopping

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