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Cited by 161Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourService and Product Innovation

The DOI matches its Crossref record; 89 of the 90 references it cites were found in a registry or an index.

Context and mobile services' value-in-use

Gummerus, Johanna, Pihlström, Minna·2011·Journal of Retailing and Consumer Services
DOI 10.1016/j.jretconser.2011.07.002
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Crossref · 10.1016/j.jretconser.2011.07.002

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1 of the 90 references couldn’t be matched to a known paper.

Research works printed but not linked: 3

  1. Braiterman, 2007, Design sketch: the context of mobile interaction, International Journal of Mobile Marketing, 2, 66
  2. Laukkanen, T., 2006. Consumer Value Drivers in Electronic Banking. Doctoral Thesis, University of Kuopio.
  3. Yang, 2006, Value-added mobile data services: the antecedent effects of consumer value on using mobile data services, International Journal of Mobile Marketing, 1, 11

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Metadata

Authors
Gummerus, J., & Pihlström, M.
Affiliations
Hanken School of Economics (FI)
Corresponding author
Gummerus, Johanna
ORCID
Gummerus, Johanna
Venue
Journal of Retailing and Consumer Services
Publisher
Elsevier BV
Published
2011-11
Volume
18
Issue
6
Pages
521-533
ISSN
0969-6989 (ISSN-L)
DOI
10.1016/j.jretconser.2011.07.002
OpenAlex
W2071140632
Cited by
161
References
90
Citations by year
2026: 3 · 2025: 3 · 2024: 6 · 2023: 5 · 2022: 12 · 2021: 12 · 2020: 13 · 2019: 13 · 2018: 12 · 2017: 16 · 2016: 12 · 2015: 13 · 2014: 20 · 2013: 12 · 2012: 8
FWCI
24.13
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations
  • Journal of Retailing and Consumer Services (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Keywords
mobile services, value-in-use, conditional value, uncertain conditions, consumer preferences

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