Cited by 161Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourService and Product Innovation

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Context and mobile services' value-in-use

Gummerus, Johanna, Pihlström, Minna·2011·Journal of Retailing and Consumer Services

DOI 10.1016/j.jretconser.2011.07.002

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Authors: Gummerus, J., & Pihlström, M.
Affiliations: Hanken School of Economics (FI)
Corresponding author: Gummerus, Johanna
ORCID: Gummerus, Johanna
Venue: Journal of Retailing and Consumer Services
Publisher: Elsevier BV
Published: 2011-11
Volume: 18
Issue: 6
Pages: 521-533
ISSN: 0969-6989 (ISSN-L)
DOI: 10.1016/j.jretconser.2011.07.002
OpenAlex: W2071140632
Cited by: 161
References: 90
Citations by year: 2026: 3 · 2025: 3 · 2024: 6 · 2023: 5 · 2022: 12 · 2021: 12 · 2020: 13 · 2019: 13 · 2018: 12 · 2017: 16 · 2016: 12 · 2015: 13 · 2014: 20 · 2013: 12 · 2012: 8
FWCI: 24.13
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Journal of Retailing and Consumer Services (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Keywords: mobile services, value-in-use, conditional value, uncertain conditions, consumer preferences

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