Cited by 54Technology Adoption and User BehaviourBehavioral Health and InterventionsCOVID-19 Pandemic Impacts

A COVID-19 disruption: The great acceleration of digitally planned and transformed behaviors in Thailand

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Srisathan, Wutthiya A., Naruetharadhol, Phaninee·2022·Technology in Society

Abstract

The Coronavirus Disease 2019 (COVID-19) pandemic has reshaped human behaviors and switched communication systems from face-to-face to digital communication technologies. This study aimed to examine how digital transformation practices affect human behavioral change digitally, and how perceived COVID-19 severity affects digital transformation practices and behavioral decisions. We use the traditional theory of planned behavior (TPB) to determine new behavioral roles in the digital era, namely digitally planned and transformed behavior. The quantitative survey method was designed to collect cross-sectional data from 550 Thai citizens to provide the conceptual evidence of key proximal measures of digital attitude, digital social norms, digital behavioral control perception, and the digital behavioral decision to predict digitally planned and transformed behavior. The results show that people are more likely to digitalize than before, which predicts the decision to behave digitally at 93.9% of the variability, more than 75% of the predictive power of the total variance suggested by Hair, Ringle, and Sarstedt [1]. However, the higher the COVID-19 severity, the more likely digital transformation is impactful (β = 0.481). This study provides interesting evidence that people struggle to transform their digital behavior during the pandemic. We demonstrate that digital transformation can offer the desired consequences by cultivating digital attitudes, promoting digital social norms, increasing digital behavioral control perception, and enhancing digital behavioral decisions.

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  1. [19]Reis João Amorim Marlene Melão Nuno Matos Patrícia “Digital transformation: a literature review and guidelines for future research.” pp. 411–21 Rocha Á. Adeli H. Reis L.P. Costanzo S. Trends and Advances in Information Systems and Technologies. WorldCIST’18 2018 vol. 745 2018 Springer Cham
  2. [89]Law Nancy Woo David Jimmy de la Torre Wong Gary A Global Framework of Reference on Digital Literacy Skills for Indicator 4 vol. 4 2018 2

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Authors
Srisathan, W. A., & Naruetharadhol, P.
Affiliations
Khon Kaen University (TH)
Corresponding author
Naruetharadhol, Phaninee
Venue
Technology in Society
Publisher
Elsevier BV
Published
2022-02
Volume
68
Pages
101912
ISSN
0160-791X (ISSN-L)
OpenAlex
W4213342953
Cited by
54
References
109
Citations by year
2026: 4 · 2025: 13 · 2024: 13 · 2023: 16 · 2022: 8
FWCI
10.46
Type
journal article
Language
en
Open access
Locations
  • Technology in Society (publishedVersion, cc-by-nc-nd)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Funders
  • National Research Council of Thailand
  • Khon Kaen University
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Psychology › Applied Psychology › Behavioral Health and Interventions
  • Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
Keywords
COVID-19 pandemic, digital transformation, theory of planned behavior, digital attitudes, perceived behavioral control, Thailand

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