Student or educator? Sign up with your school email and get 6 months of Pro free.
CoChat
Sign Up
Cited by 563

The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.

The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour

Castro, Carmen Barroso, Martín Armario, Enrique, Martín Ruiz, David·2007·Tourism Management
DOI 10.1016/j.tourman.2005.11.013
Open this paper in CoChat — free account

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1016/j.tourman.2005.11.013

Cites

12 of 12 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Research works printed but not linked: 91

  1. Abdullah, 2000, Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy, Total Quality Management, 1, 826, 10.1080/09544120050008273 · DOI
  2. Anderson, 2000, Strengthening the satisfaction-profit chain, Journal of Service Research, 3, 107, 10.1177/109467050032001 · DOI · Paper page
  3. Andreassen, 1998, Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customer with varying degrees of service expertise, International Journal of Service Industry Management, 9, 7, 10.1108/09564239810199923 · DOI · Paper page
  4. Ashworth, 1998, Tourist images: Marketing considerations, Marketing in the Tourism Industry, 213
  5. Baker, 2000, Quality, satisfaction and behavioral intentions, Annals of Tourism Research, 27, 785, 10.1016/S0160-7383(99)00108-5 · DOI · Paper page
  6. Baloglu, 1997, Affective image of tourism destinations, Journal of Travel Research, 35, 11, 10.1177/004728759703500402 · DOI
  7. Baloglu, 1999, A model of destination image formation, Annals of Tourism Research, 35, 11
  8. Beerli, 2002, The configuration of the university image and its relationship with the satisfaction of students, Journal of Educational Administration, 40, 486, 10.1108/09578230210440311 · DOI · Paper page
  9. Beerli, 2004, A model of customer loyalty in the retail banking market, European Journal of Marketing, 38, 253, 10.1108/03090560410511221 · DOI · Paper page
  10. Bello, 1985, The role of novelty in the pleasure travel experience, Journal of Travel Research, 20, 10.1177/004728758502400104 · DOI · Paper page
  11. Berné, 1996, La gestión estratégica y los conceptos de calidad percibida, satisfacción del cliente y lealtad, Economía Industrial, 307, 63
  12. Bigné, 2001, Tourist image, evaluation variables and after purchase behaviour: Inter-relationship, Tourism Management, 1
  13. Bitner, 1995, Building service relationships: Its all about promises, Journal of Academy of Marketing Science, 23, 246, 10.1177/009207039502300403 · DOI · Paper page
  14. Bloemer, 1998, On the relationship between store image, store satisfaction and store loyalty, European Journal of Marketing, 32, 499, 10.1108/03090569810216118 · DOI · Paper page
  15. Bolton, 1991, A multistage model of customer assessment of service quality and value, Journal of Consumer Research, 17, 10.1086/208564 · DOI
  16. Boulding, 1993, A dynamic process model of service quality: From expectations to behavioral intentions, Journal of Marketing Research, 30, 7, 10.2307/3172510 · DOI · Paper page
  17. Cai, 2003, Destination image and loyalty, Cognizant Communication Corporation, 7, 153
  18. Carman, 1990, Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions, Journal of Retailing, 66, 33
  19. Caruana, 2002, Service loyalty: The effects of service quality and the mediating role of customer satisfaction, European Journal of Marketing, 36, 811, 10.1108/03090560210430818 · DOI · Paper page
  20. Chen, 2003, Market segmentation by tourists'sentiments, Annals of Tourism Research, 30, 178, 10.1016/S0160-7383(02)00046-4 · DOI
  21. Chen, 2001, An investigation of tourists’ destination loyalty and preferences, International Journal of Contemporary hospitality Management, 13, 79, 10.1108/09596110110381870 · DOI · Paper page
  22. Chen, 2004, The influence of company name in consumer variety seeking, Journal of Brand Management, 11, 219, 10.1057/palgrave.bm.2540168 · DOI
  23. Cronin, 1992, Measuring service quality: A re-examination and extension, Journal of Marketing, 56, 55, 10.2307/1252296 · DOI
  24. Danaher, 1998, Customer heterogeneity in service management, Journal of Service Research, 1, 129, 10.1177/109467059800100203 · DOI
  25. Decrop, 2005, A grounded typology of vacation decision-making, Tourism Management, 26, 121, 10.1016/j.tourman.2003.11.011 · DOI
  26. Desarbo, 2001, Customer value análisis in a heterogeneous market, Strategic Management Journal, 22, 845, 10.1002/smj.191 · DOI · Paper page
  27. Desarbo, 1992, Latent class metric conjoint análisis, Marketing Letters, 3, 273, 10.1007/BF00994135 · DOI
  28. Echtner, 1993, The measurement of destinations image: An empirical assessment, Journal of Travel Research, 30, 10
  29. Folkes, 1988, Recent attribution research in consumer behavior: A review and new directions, Journal of Consumer Research, 14, 548, 10.1086/209135 · DOI · Paper page
  30. Garlington, 1964, The Change seeker index: A measure of the need for variable stimulus input, Psychological Reports, 14, 919, 10.2466/pr0.1964.14.3.919 · DOI
  31. Giese, 2000, Defining consumer satisfaction, Academy of Marketing Science Review
  32. Godbey, 1991, Repeat tourism, play and monetary spending, Annals of Tourism Research, 18, 213, 10.1016/0160-7383(91)90005-V · DOI
  33. González, 2003, Características del Consumidor en la búsqueda de perfiles latentes de la respuesta del mercado: Aplicación a la selección de establecimiento minorista, Revista Española de Investigación de Marketing, 37
  34. Grönroos, 1984, A service quality model and its marketing implications, European Journal of Marketing, 18, 36, 10.1108/EUM0000000004784 · DOI
  35. Gwinner, K., Gremler, D., & Bitner, M.J. (1998). Relational benefits in services industries: the consumer's perspective. Journal of The Academy of Marketing Science, 26. · DOI · Paper page
  36. Hanna, 1988, Who is your satisfied customer, The Journal of Services Marketing, 2, 5, 10.1108/eb024728 · DOI
  37. Hanyu, 1993, The affective meaning of Tokyo: Verbal and non-verbal approaches, Journal of Environmental Psychology, 13, 161, 10.1016/S0272-4944(05)80148-3 · DOI
  38. Homburg, 2001, Personal Characteristics as Moderators of the Relationships between customer satisfaction and loyalty. An empirical analysis, Psychology and Marketing, 18, 43, 10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I · DOI
  39. Huete, L.M. (1997). In Deusto Bilbao (Ed.), Servicios and beneficios.
  40. Kamakura, 1989, A probabilistic choice model for market segmentation and elasticity structure, Journal of Marketing Research, 379, 10.2307/3172759 · DOI
  41. Kandampully, 2000, Customer loyalty in the hotel industry: The role of customer satisfaction and image, International journal of Contemporary Hospitality Management, 12, 346, 10.1108/09596110010342559 · DOI · Paper page
  42. Kim, 2002, Cross-cultural consumer values, needs and purchase behaviour, Journal of Consumer marketing, 19, 481, 10.1108/07363760210444869 · DOI · Paper page
  43. Lebrun, 2002, Le Rolé de la Familiarité du Contexte d’achat sur la tendance aucomportament exploratoire et a la recherche de vaieté, Revue Francaise du Marketing, 186, 53
  44. Llosa, 1998, An empirical study of SERVQUAL's dimensionality, The Services Industries Journal, 18, 16, 10.1080/02642069800000017 · DOI
  45. Loveman, 1998, Employee satisfaction, customer loyalty, and financial performance: an empirical examination of service profit chain in retail banking, Journal of Service Research, 1, 10.1177/109467059800100103 · DOI
  46. Mansfeld, 1992, From motivation to actual travel, Annals of Tourism Research, 19, 399, 10.1016/0160-7383(92)90127-B · DOI · Paper page
  47. Mehrabian, 1974, A measure of arousal-deeking tendency, Environment and Behaviour, 5, 315
  48. Niininen, 2004, Destination royalty and repeat behavior: An application of optimum stimulation measurement, International Journal of Tourism Research, 6, 439, 10.1002/jtr.511 · DOI
  49. O’Leary, 2005, Ireland's image as a tourism destination in France: Attribute importance and performance, Journal of Travel Research, 43, 247, 10.1177/0047287504272025 · DOI
  50. O’Neil, 1992, An evaluation of models of consumer spatial behavior using the environment-behavior paradigm, Environment and Behavior, 24, 411, 10.1177/0013916592244001 · DOI
  51. Oliver, 1988, Response determinants in satisfaction judgment, Journal of Consumer Research, 14, 495, 10.1086/209131 · DOI
  52. Opperman, 1997, First-time and repeat visitors to New Zealand, Tourism Management, 18, 177, 10.1016/S0261-5177(96)00119-7 · DOI · Paper page
  53. Parasuraman, 1991, Refinement and reassessment of the SERVQUAL scale, Journal of Retailing, 67, 420
  54. Parker, 2000, Homeostasis and consumer behavior across cultures, International Journal of Research in Marketing, 33, 10.1016/S0167-8116(00)00006-9 · DOI
  55. Pearson, 1970, Relationship between global and specified measures of novelty seeking, Journal of Consulting and Clinical Psychology, 34, 199, 10.1037/h0029010 · DOI · Paper page
  56. Petrick, 2004, Are loyal visitors desired visitors, Tourism Management, 25, 463, 10.1016/S0261-5177(03)00116-X · DOI · Paper page
  57. Picón, 2004, Una comparación monte-carlo de tres métodos métricos de segmentación con análisis conjunto, Psicológica, 25, 231
  58. Picón, 2004, Segmentando mercados con análisis conjunto. Una aplicación al sector turístico, Psicothema, 12, 453
  59. Reichheld, 1993, Loyalty-based management, Harvard-Business Review, 64
  60. Reid, 1993, Communicating tourism suppliers: Services building repeat visitors relationships, Journal of Travel Tourism Marketing, 2, 3, 10.1300/J073v02n02_02 · DOI
  61. Riley, 2001, The case for process approaches in loyalty research in tourism, International Journal of Tourism Research, 3, 23, 10.1002/1522-1970(200101/02)3:1<23::AID-JTR290>3.0.CO;2-M · DOI
  62. Rust, 1993, Customer satisfaction, customer retention and market shared, Journal of Retailing, 69, 193, 10.1016/0022-4359(93)90003-2 · DOI
  63. Ruyter, D.K., Wetzels, M., & Bloomer, J. (1996). On the relationship between perceived service quality and behavioral intentions. In Proceedings of the 25th European Marketing Academic Conference (pp. 273–292).
  64. Rynes, 1991, Recruitment, job choice, and post-hire consequences: A call for new research directions, Handbook of Industrial and Organizational Psychology, 0, 399
  65. Selnes, 1993, An examination of the effect of product performance on brand reputation, satisfaction and loyalty, European Journal of Marketing, 27, 19, 10.1108/03090569310043179 · DOI · Paper page
  66. Senguder, 2003, An evaluation of consumer and business segmentation approaches, Journal of American Academy of Business, 2, 618
  67. Sirakaya, 1996, Modeling vacation destination decisions: A behavioural approach, Journal of Travel and Tourism Management, 5, 57, 10.1300/J073v05n01_05 · DOI
  68. Sirakaya, 2005, Building and testing theories of decision making by travellers, Tourism Management, 26, 815, 10.1016/j.tourman.2004.05.004 · DOI · Paper page
  69. Sivakumaran, 2002, Considerations set under variety seeking conditions: An experimental investigation, Advances in Consumer Research, 29, 209
  70. Spreng, 1996, An empirical examination of a model of perceived service quality and satisfaction, Journal of Retailing, 72, 201, 10.1016/S0022-4359(96)90014-7 · DOI · Paper page
  71. Steenkamp, 1995, Development and cross-cultural validation of a short form CSI as a measure stimulation level, International Journal of Research in Marketing, 12, 97, 10.1016/0167-8116(93)E0035-8 · DOI
  72. Stern, 1993, The formation of a composite urban image, Geographical Analysis, 25, 130, 10.1111/j.1538-4632.1993.tb00285.x · DOI
  73. Storbacka, 1994, Managing customer relationships for profit, International Journal of Service Industry Management, 5, 21, 10.1108/09564239410074358 · DOI · Paper page
  74. Sureshchandar, 2002, The relationship between service quality and customer satisfaction—A factor specific approach, The Journal of Services Marketing, 16, 363, 10.1108/08876040210433248 · DOI
  75. Tam, 2004, Customer satisfaction, service quality and perceived value, Journal of Marketing Management, 20, 21
  76. Taylor, 1997, Assessing regression-based importance weights for quality perceptions and satisfaction judgments in the presence of higher order and/or interactions effects, Journal of Retailing, 73, 135, 10.1016/S0022-4359(97)90018-X · DOI
  77. Taylor, 1994, An assessment of the relationships between service quality and customer satisfaction in the formation of consumers’ purchase intentions, Journal of Retailing, 70, 163, 10.1016/0022-4359(94)90013-2 · DOI
  78. Um, 1990, Attitude determinants in tourism destination choice, Annals of Tourism Research, 17, 432, 10.1016/0160-7383(90)90008-F · DOI · Paper page
  79. Wahlers, 1985, A consumer response to incongruity between optimal stimulation and lifestyle satisfaction, Advances in Consumer Research, 12, 97
  80. Walmsley, 1993, Appraisive images of tourist areas: Application of personal construct, Australian Geographer, 24, 1, 10.1080/00049189308703083 · DOI
  81. Woodside, 2002, A general theory of tourism consumption systems: A conceptual framework and an empirical exploration, Journal of Travel Research, 41, 120, 10.1177/004728702237412 · DOI
  82. Woodside, 1989, A general model of travel destination choice, Journal of Travel Research, 27, 8, 10.1177/004728758902700402 · DOI · Paper page
  83. Woodside, A.G., & MacDonald, R. (1994). General system framework of customer choice processes of tourism services. In: R.V. Gasser & K. Weiermair (Eds.), Spoilt for choice. Decision-making processes and preference change of tourists: Intertemporal and intercountry perspectives (pp. 30–59). Thaur, Germany.
  84. Worcester, 1997, Managing the image of bank the glue that binds, International Journal of bank marketing, 15, 146, 10.1108/02652329710175244 · DOI · Paper page
  85. Yi, 2004, What influences the relationship between customer satisfactions and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty, Psychology & Marketing, 21, 351, 10.1002/mar.20009 · DOI
  86. Yuksel, 2002, Measurement of tourist satisfaction with restaurant services: A segment-based approach, Journal of Vacation Marketing, 9, 17
  87. Zins, 2001, Relative attitudes and commitment in customer loyalty models, International Journal of Service Industries management, 12, 269, 10.1108/EUM0000000005521 · DOI · Paper page
  88. Zuckerman, 1964, Development of a sensation-seeking scale, Journal of Consulting Psychology, 28, 477, 10.1037/h0040995 · DOI · Paper page
  89. Beerli, 2004, Tourist’characteristics and the perceived image of tourist destinations: A quantitative analysis—A case study of Lanzarote, Spain, Tourism Management, 25, 623, 10.1016/j.tourman.2003.06.004 · DOI · Paper page
  90. Eriksson, 2002, Managers’ perception of relationship management in heterogeneous markets, Industrial Marketing Management, 31, 535, 10.1016/S0019-8501(02)00189-X · DOI
  91. Oliver, 1981, Measurement and evaluation of satisfaction processes in retail settings, Journal of Retailing, 53

Cited by

See all 563

Metadata

Authors
Castro, C. B., Martín Armario, E., & Martín Ruiz, D.
Venue
Tourism Management
Publisher
Elsevier BV
Published
2007-02
Volume
28
Issue
1
Pages
175-187
ISSN
0261-5177 (ISSN-L)
DOI
10.1016/j.tourman.2005.11.013
OpenAlex
W1979152721
Cited by
563
References
12
FWCI
42.65
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.