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Cited by 2,670

The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.

Quality, satisfaction and behavioral intentions

Baker, Dwayne A., Crompton, John L.·2000·Annals of Tourism Research
DOI 10.1016/s0160-7383(99)00108-5
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Citations

Cites

Research works printed but not linked: 41

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  2. Anderson, 1987, Structural Equation Models in the Behavioral Sciences: Model Building, Child Development, 58, 49, 10.2307/1130291 · DOI
  3. Babakus, 1992, An Empirical Assessment of the SERVQUAL Scale, Journal of Business Research, 24, 253, 10.1016/0148-2963(92)90022-4 · DOI
  4. Babakus, 1992, Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation, Health Service Research, 26, 767
  5. Backman, 1991, The Usefulness of Selected Variables for Predicting Activity Loyalty, Leisure Sciences, 13, 205, 10.1080/01490409109513138 · DOI · Paper page
  6. Backman, 1994, The Composition of Source and Activity Loyalty within a Public Agency’s Golf Operation, Journal of Park and Recreation Administration, 12, 1
  7. Barber, 1986, The Determinants of Satisfaction for a High Involvement Product: Three Rival Hypotheses and their Implications in the Health Care Context, Vol. 13, 316
  8. Bearden, 1983, Some Determinants of Consumer Satisfaction and Complaint Reports, Journal of Marketing Research, 20, 21, 10.2307/3151408 · DOI · Paper page
  9. Boulding, 1993, A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions, Journal of Marketing Research, 30, 7, 10.2307/3172510 · DOI · Paper page
  10. Brown, P. J. 1988 Quality in Recreation Experience. In Outdoor Recreation Benchmark, 1988: Proceedings of the National Recreation Forum, Alan H. Watson, ed., General Technical Report SE-52. Fort Collins: US Forest Service
  11. Brown, 1993, Improving the Measurement of Service Quality, Journal of Retailing, 69, 127, 10.1016/S0022-4359(05)80006-5 · DOI · Paper page
  12. Bultena, C. L., and L. L. Klessig 1969 Satisfaction in Camping: A Conceptualization and Guide to Social Research. Journal of Leisure Research: 348–364 · DOI
  13. Cadotte, 1987, Expectations and Norms in Models of Consumer Satisfaction, Journal of Marketing Research, 24, 305, 10.2307/3151641 · DOI · Paper page
  14. Capon, 1990, Determinants of Financial Performance: A Meta-Analysis, Management Science, 36, 1143, 10.1287/mnsc.36.10.1143 · DOI · Paper page
  15. Carman, 1990, Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions, Journal of Retailing, 66, 33
  16. Childress, 1997, A Comparison of Alternative Direct and Discrepancy Approaches to Measuring Quality of Performance at a Festival, Journal of Travel Research, 36, 43, 10.1177/004728759703600207 · DOI
  17. Crompton, 1995, The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival, Journal of Travel Research, 34, 11, 10.1177/004728759503400102 · DOI · Paper page
  18. Cronbach, 1970, How Should We Measure ‘Change’ or Should We?, Psychological Bulletin, 74, 68, 10.1037/h0029382 · DOI
  19. Cronin, 1992, Measuring Service Quality: A Reexamination and Extension, Journal of Marketing, 56, 55, 10.2307/1252296 · DOI
  20. Cronin, 1994, SERVPERF vs SERVQUAL: Reconciling Performance Based and Perceptions-Minus-Expectations Measurement of Service Quality, Journal of Marketing, 58, 125, 10.2307/1252256 · DOI
  21. Fornell, 1996, The American Customer Satisfaction Index: Nature, Purpose and Findings, Journal of Marketing, 60, 7, 10.2307/1251898 · DOI · Paper page
  22. Gotleib, 1994, Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs?, Journal of Applied Psychology, 79, 875, 10.1037/0021-9010.79.6.875 · DOI · Paper page
  23. Johns, 1981, Difference Score Measures of Organizational Behavior Variables: A Critique, Organizational Behavior and Human Performance, 27, 443, 10.1016/0030-5073(81)90033-7 · DOI · Paper page
  24. Johnson, 1991, Emotional Responses to a Professional Service Encounter, Journal of Services Marketing, 5, 5, 10.1108/08876049110035503 · DOI
  25. LaPage, 1963, Some Sociological Aspects of Forest Recreation, Journal of Forestry, 61, 32
  26. Manfredo, 1996, Measuring Leisure Motivation: A Meta-Analysis of the Recreation Experience Preference Scales, Journal of Leisure Research, 28, 188, 10.1080/00222216.1996.11949770 · DOI · Paper page
  27. Oliver, 1993, Cognitive, Affective, and Attribute Bases of the Satisfaction Response, Journal of Consumer Research, 20, 418, 10.1086/209358 · DOI · Paper page
  28. Oliver, 1988, Response Determinants in Satisfaction Judgments, Journal of Consumer Research, 14, 495, 10.1086/209131 · DOI
  29. Otto, 1995, Exploring the Quality of the Service Experience: A Theoretical and Empirical Analysis, Advances in Services Marketing and Management, 4, 37, 10.1016/S1067-5671(95)04018-8 · DOI
  30. Parasuraman, 1985, A Conceptual Model of Service Quality and its Implications for Future Research, Journal of Marketing, 49, 41, 10.2307/1251430 · DOI · Paper page
  31. Parasuraman, 1994, Reassessments of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research, Journal of Marketing, 58, 111, 10.2307/1252255 · DOI · Paper page
  32. Parasuraman, 1994, Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria, Journal of Retailing, 70, 201, 10.1016/0022-4359(94)90033-7 · DOI · Paper page
  33. Petty, 1993, Positive Mood and Pervasion: Different Roles for Affect Under High-and-Low-Elaboration Conditions, Journal of Personality and Social Psychology, 64, 5, 10.1037/0022-3514.64.1.5 · DOI · Paper page
  34. Rust, 1995, Return on Quality (ROQ): Making Service Quality Financially Accountable, Journal of Marketing, 59, 58, 10.2307/1252073 · DOI
  35. Spreng, 1996, A Re-examination of the Determinants of Consumer Satisfaction, Journal of Marketing, 60, 15, 10.2307/1251839 · DOI · Paper page
  36. Taylor, 1994, An Assessment of the Relationship Between Service Quality and Customer Satisfaction in the Formation of Consumers’ Purchase Intentions, Journal of Retailing, 70, 163, 10.1016/0022-4359(94)90013-2 · DOI
  37. Teas, 1993, Expectations, Performance Evaluation and Consumers’ Perceptions of Quality, Journal of Marketing, 57, 18, 10.2307/1252216 · DOI
  38. Tse, 1988, Models of Consumer Satisfaction Formation: An Extension, Journal of Marketing Research, 25, 204, 10.2307/3172652 · DOI · Paper page
  39. Westbrook, 1983, Value-percept Disparity: An Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction, Vol. 10, 56
  40. Williams, D. R. 1988 Great Expectations and the Limits to Satisfaction: A Review of Recreation and Consumer Satisfaction Research. Outdoor Recreation Benchmark. In Proceedings of the National Recreation Forum, A. H. Watson, ed., pp. 422–438. General Technical Report SE-52. Fort Collins: US Forest Service
  41. Yi, 1990, A Critical Review of Consumer Satisfaction, 68

Cited by

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Metadata

Authors
Baker, D. A., & Crompton, J. L.
Venue
Annals of Tourism Research
Publisher
Elsevier BV
Published
2000-07
Volume
27
Issue
3
Pages
785-804
ISSN
0160-7383 (ISSN-L)
DOI
10.1016/s0160-7383(99)00108-5
OpenAlex
W2153383537
Cited by
2,670
References
9
FWCI
11.82
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.