The role of voice efficacy in the formation of voice behaviour: A cross-level examination
Abstract
We present a voice efficacy model to account for the effects of general self-efficacy, perceived team servant leadership, and perceived organisational support on voice behaviour. In particular, we predict that general self-efficacy, perceived team servant leadership, and perceived organisational support enhance voice behaviour via voice efficacy. We also examined the extent to which perceived organisational support moderates the effect of voice efficacy on voice such that the effect is stronger when perceived organisational support is high. Using data collected from 401 employees in 91 groups and 53 organisations in China and controlling for psychological safety, we obtained full support for our hypotheses.
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“For employees with low self-efficacy—who are more susceptible to uncertainty and less confident in managing potential interpersonal risks 59–61 —this increase in psychological safety acts as a crucial external cue.”
- Authors
- Duan, J., Kwan, H. K., & Ling, B.
- Affiliations
- Soochow University (CN)
- Shanghai University of Finance and Economics (CN)
- Zhejiang University (CN)
- Corresponding author
- Kwan, Ho Kwong
- Venue
- Journal of Management & Organization
- Publisher
- Cambridge University Press (CUP)
- Published
- 2014-07
- Volume
- 20
- Issue
- 4
- Pages
- 526-543
- ISSN
- 1324-3209 (ISSN-L)
- 1833-3672
- 1839-3527
- OpenAlex
- W2116549983
- Cited by
- 51
- References
- 48
- Citations by year
- 2026: 5 · 2025: 8 · 2024: 6 · 2023: 5 · 2022: 5 · 2021: 4 · 2020: 7 · 2019: 7 · 2018: 2 · 2016: 1 · 2015: 1
- FWCI
- 1.47
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Management & Organization (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- National Natural Science Foundation of China
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Social Sciences › Gender Studies › Gender Diversity and Inequality
- Keywords
- voice behavior, general self-efficacy, servant leadership, perceived organizational support, psychological safety, cross-level mediation, employee voice
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