The DOI matches its Crossref record; 17 of the 17 references it cites were found in a registry or an index.
Measuring information systems success: models, dimensions, measures, and interrelationships
Abstract
Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.
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Cites
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What Drives Consumer Purchasing Intention in Live Streaming E-Commerce?
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A Realist Perspective on AI-era Public Management*
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“System quality (SYS) [44,49,50] deals with the structural standards of a service, information quality (INF) [44,50,51] deals with the standards of the information provided, and service quality (SER) [44,49,51] provides for consumers to measure the standards of the service being provided.”
Cognitive bias and decision aid use under stressful conditions
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Exploring gamers' crowdsourcing engagement in Pokémon Go communities
Sharma, S., Slack, N., Devi, K., Greig, T., & Naidu, S. (2026) · The TQM Journal · doi:10.1108/tqm-05-2021-0131 · Cited by 12
Adouani, Y., & Khenissi, M. A. (2024) · Education and Information Technologies · doi:10.1007/s10639-023-12437-6 · Cited by 11
Xu, W., Zhu, K., Zhou, D., Wang, C., & Wen, C. (2025) · Education Sciences · doi:10.3390/educsci15070828 · Cited by 4
Metadata
- Authors
- Petter, S., DeLone, W., & McLean, E.
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2008-06
- Volume
- 17
- Issue
- 3
- Pages
- 236-263
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2170510658
- Cited by
- 1,884
- References
- 17
- FWCI
- 94.54
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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