The DOI matches its Crossref record; 17 of the 17 references it cites were found in a registry or an index.
Measuring information systems success: models, dimensions, measures, and interrelationships
Abstract
Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.
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Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
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Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
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Self-citationInformation Systems Success: The Quest for the Dependent Variable
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Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis
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Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
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Information System Success: Individual and Organizational Determinants
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Cited by
Evaluating E-learning systems success: An empirical study
Al-Fraihat, D., Joy, M., Masa'deh, R., & Sinclair, J. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2019.08.004 · Cited by 1,350
Investigating users’ perspectives on e-learning: An integration of TAM and IS success model
Mohammadi, H. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.07.044 · Cited by 779
Research on information systems failures and successes: Status update and future directions
Dwivedi, Y. K., Wastell, D., Laumer, S., Henriksen, H. Z., Myers, M. D., Bunker, D., Elbanna, A., Ravishankar, M. N., & Srivastava, S. C. (2015) · Information Systems Frontiers · doi:10.1007/s10796-014-9500-y · Cited by 448
Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective
Tam, C., & Oliveira, T. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.03.016 · Cited by 383
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
Khodakarami, F., & Chan, Y. E. (2014) · Information & Management · doi:10.1016/j.im.2013.09.001 · Cited by 321
Metadata
- Authors
- Petter, S., DeLone, W., & McLean, E.
- Venue
- European Journal of Information Systems
- Publisher
- Informa UK Limited
- Published
- 2008-06
- Volume
- 17
- Issue
- 3
- Pages
- 236-263
- ISSN
- 0960-085X (ISSN-L)
- 1476-9344
- OpenAlex
- W2170510658
- Cited by
- 1,884
- References
- 17
- FWCI
- 94.54
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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