The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’
Abstract
Literature review is part and parcel of scholarly research. Though many literature review guides are available, they remain limited because they do not adequately account for the different types of literature review. Noteworthily, literature reviews can manifest as part of conceptual or empirical studies, or as independent studies, in which the latter may be curated in various ways. Moreover, despite its importance and popularity, literature reviews, particularly as independent studies, continue to attract unfair criticism and remain scarce in service research. To address the aforementioned gaps, this article endeavors to provide an overview and guidelines for writing literature reviews. Specifically, this article explains (1) what a literature review is and is not, (2) why literature reviews are valuable, and (3) how to conduct a literature review, as well as (4) the areas of service research and (5) the innovative ways in which literature reviews can be curated in the future.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Using thematic analysis in psychology
Braun, V., & Clarke, V. (2006) · Qualitative Research in Psychology · doi:10.1191/1478088706qp063oa · Cited by 194,414
How to conduct a bibliometric analysis: An overview and guidelines
Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.04.070 · Cited by 14,329
Self-citationLiterature review as a research methodology: An overview and guidelines
Snyder, H. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.07.039 · Cited by 11,524
Writing Integrative Literature Reviews: Guidelines and Examples
Torraco, R. J. (2005) · Human Resource Development Review · doi:10.1177/1534484305278283 · Cited by 3,534 · cited 1×
“Many scholars have developed guidelines to help other scholars develop literature reviews across various fields, such as business (Snyder, 2019), management (Torraco, 2005; Tranfield et al., 2003), and marketing (Palmatier et al., 2018).”
BackgroundScientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR)
Paul, J., Lim, W. M., O’Cass, A., Hao, A. W., & Bresciani, S. (2021) · International Journal of Consumer Studies · doi:10.1111/ijcs.12695 · Cited by 2,364
Self-citationReview articles: purpose, process, and structure
Palmatier, R. W., Houston, M. B., & Hulland, J. (2018) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0563-4 · Cited by 1,051
Research works printed but not linked: 97
- 10.1108/JOSM-04-2020-0099 · DOI
- 10.1080/02642069.2022.2041603 · DOI
- 10.1080/02642069.2021.1964482 · DOI · Paper page
- 10.1108/JSM-12-2019-0490 · DOI
- 10.1108/JSM-02-2019-0077 · DOI
- 10.1108/JSM-01-2019-0047 · DOI · Paper page
- 10.1108/JSTP-03-2020-0061 · DOI
- 10.1108/JSM-02-2020-0073 · DOI
- 10.1177/1094670513491633 · DOI · Paper page
- 10.2501/JAR-2020-028 · DOI
- 10.1080/02642069.2018.1561873 · DOI
- 10.1080/02642069.2020.1733534 · DOI
- 10.1016/j.jclepro.2021.129592 · DOI
- 10.1080/02642069.2017.1297801 · DOI
- 10.1177/1094670520977672 · DOI
- 10.2501/JAR-2022-002 · DOI
- 10.1177/1069031X211004234 · DOI · Paper page
- 10.1108/JSM-04-2020-0122 · DOI
- 10.1108/JSTP-10-2020-0233 · DOI
- 10.1108/JSM-11-2018-0350 · DOI
- 10.1108/JOSM-11-2019-0348 · DOI
- 10.1108/JSTP-11-2014-0261 · DOI · Paper page
- 10.1108/JSM-02-2019-0078 · DOI · Paper page
- 10.1080/02642069.2019.1652600 · DOI
- 10.1007/s10734-020-00534-1 · DOI · Paper page
- 10.1080/02642069.2022.2037570 · DOI · Paper page
- 10.1080/02642069.2019.1680641 · DOI · Paper page
- 10.1016/j.jbef.2021.100577 · DOI · Paper page
- 10.1177/1094670504266138 · DOI · Paper page
- 10.1007/s11747-017-0570-5 · DOI · Paper page
- 10.1007/BF02766777 · DOI · Paper page
- 10.1108/JSM-09-2019-0368 · DOI
- 10.1108/JSM-11-2018-0339 · DOI
- 10.1108/JOSM-04-2020-0129 · DOI
- 10.1108/JSTP-01-2017-0010 · DOI
- 10.1108/JSM-08-2017-0294 · DOI · Paper page
- 10.1080/02642069.2019.1584193 · DOI
- 10.1108/JOSM-01-2017-0020 · DOI
- 10.1177/1094670508329225 · DOI
- 10.1080/02642069.2020.1779225 · DOI
- 10.1108/JSTP-03-2015-0064 · DOI · Paper page
- 10.1016/j.ibusrev.2010.01.001 · DOI
- 10.1080/02642069.2018.1561876 · DOI
- 10.1080/02642069.2017.1377190 · DOI
- 10.1108/JSM-02-2019-0101 · DOI
- 10.1007/s11205-021-02847-9 · DOI
- 10.1016/j.techfore.2021.121393 · DOI · Paper page
- 10.1007/s10479-021-04410-8 · DOI · Paper page
- 10.1108/JOSM-04-2021-0121 · DOI
- 10.1108/EJM-07-2015-0484 · DOI
- 10.1016/j.jbusres.2017.05.001 · DOI · Paper page
- 10.1108/JBIM-02-2017-0039 · DOI
- 10.1080/00222216.2019.1590139 · DOI
- 10.1016/j.indmarman.2021.04.004 · DOI
- 10.1080/01924788.2022.2031165 · DOI
- 10.1080/14783363.2022.2048952 · DOI
- 10.1016/j.jbusres.2021.11.014 · DOI · Paper page
- 10.1080/0965254X.2021.1890190 · DOI · Paper page
- 10.1016/j.jbusres.2020.08.051 · DOI · Paper page
- 10.1108/JSM-10-2018-0295 · DOI
- 10.1080/02642069.2011.613934 · DOI · Paper page
- 10.1108/JOSM-01-2016-0018 · DOI · Paper page
- 10.1108/JOSM-07-2015-0230 · doi:10.1108/josm-07-2015-0230
- 10.1371/journal.pmed.1000097 · DOI · Paper page
- 10.1080/02642069.2013.719884 · DOI
- 10.1108/JSM-02-2019-0084 · DOI
- 10.1108/JOSM-10-2020-0344 · DOI
- Neumann, W. L. (2012). Basics of social research: Qualitative and quantitative approaches (3rd ed.). Pearson.
- 10.1080/02642069.2018.1491970 · DOI
- 10.1108/JSTP-05-2020-0094 · DOI
- 10.1080/13602381.2017.1357316 · DOI · Paper page
- 10.1016/j.ibusrev.2020.101717 · DOI · Paper page
- 10.1080/0965254X.2019.1569111 · DOI · Paper page
- 10.1016/j.jbusres.2021.05.005 · DOI · Paper page
- 10.1016/j.jwb.2017.01.003 · DOI · Paper page
- 10.1111/joms.12549 · DOI · Paper page
- 10.1080/02642069.2021.1883262 · DOI
- 10.1108/JSTP-01-2020-0024 · DOI
- 10.1108/JSM-01-2014-0029 · DOI
- 10.1108/JSM-12-2020-0496 · DOI
- 10.1108/JSTP-10-2015-0224 · DOI
- 10.1108/BIJ-12-2019-0539 · DOI
- 10.1108/JSTP-08-2020-0193 · DOI
- 10.1080/02642069.2020.1731477 · DOI
- 10.1177/1094670521999721 · DOI
- 10.1111/ijcs.12687 · DOI · Paper page
- 10.1111/1467-8551.00375 · DOI · Paper page
- 10.1108/JSM-12-2018-0359 · DOI
- 10.1108/JOSM-06-2019-0175 · DOI · Paper page
- 10.1108/CDI-08-2021-0210 · DOI
- 10.1108/JOSM-05-2019-0135 · DOI
- 10.1108/JOSM-08-2019-0257 · DOI
- 10.1080/02642069.2021.2003341 · DOI
- 10.1108/JSTP-11-2017-0209 · DOI
- 10.1080/02642069.2016.1278432 · DOI
- 10.1108/IJPDLM-04-2021-410 · doi:10.1108/ijpdlm-04-2021-410
- 10.1108/JSM-01-2019-0046 · DOI
Cited by
Customer engagement and social media: Revisiting the past to inform the future
Lim, W. M., & Rasul, T. (2022) · Journal of Business Research · doi:10.1016/j.jbusres.2022.04.068 · Cited by 427
Self-citationKulkov, I., Kulkova, J., Rohrbeck, R., Menvielle, L., Kaartemo, V., & Makkonen, H. (2024) · Sustainable Development · doi:10.1002/sd.2773 · Cited by 420
Kumar, S., Lim, W. M., Sivarajah, U., & Kaur, J. (2022) · Information Systems Frontiers · doi:10.1007/s10796-022-10279-0 · Cited by 359
Self-citationGao, B., Wang, Y., Xie, H., Hu, Y., & Hu, Y. (2023) · Sage Open · doi:10.1177/21582440231210759 · Cited by 244
Emotional intelligence, leadership, and work teams: A hybrid literature review.
Coronado-Maldonado, I., & Benítez-Márquez, M.-D. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e20356 · Cited by 449
Metadata
- Authors
- Lim, W. M., Kumar, S., & Ali, F.
- Venue
- The Service Industries Journal
- Publisher
- Informa UK Limited
- Published
- 2022-03-15
- Volume
- 42
- Issue
- 7-8
- Pages
- 481-513
- ISSN
- 0264-2069 (ISSN-L)
- 1743-9507
- OpenAlex
- W4220925903
- Cited by
- 564
- References
- 6
- FWCI
- 70.72
- Type
- journal article
- Language
- en
- Update notices
- correction (2023-04-02)
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. https://app.cochat.ai/papers/10.1080/02642069.2022.2047941
- The paper
- Lim, W. M., Kumar, S., & Ali, F. (2022). Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. The Service Industries Journal. https://doi.org/10.1080/02642069.2022.2047941
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.