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Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Abstract
Enterprise Resource Planning (ERP)software systems integrate key business and management processes within and beyond a firm's boundary.Although the business value of ERP implementations has been extensively debated in trade periodicals in the form of qualitative discussion or detailed case studies, there is little large-sample statistical evidence on whether the benefits of ERP implementation exceed the costs and risks. With multiyear multi-firm ERP implementation and financial data, we find that firms that invest in ERP tend to show higher performance across a wide variety of financial metrics. Even though there is a slowdown in business performance and productivity shortly after the implementation, financial markets consistently reward the adopters with higher market valuation (as measured by Tobin's q). Due to the lack of mid- and long-term post-implementation data, future research on the long-run impact of ERP is proposed.
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“empirical evidence confirms that their dream to improve market positioning and to take advantage of governments' support programs have lately precipitated SMEs to adopt ERP in some economies (Hitt et al., 2002;Lall & Teyarachakul, 2006;Ramdani, Kawalek, & Lorenzo, 2009).”
From Using T-O-E theoretical framework to study the adoption of ERP solution (2016) · cites this paper as Hitt et al., 2002
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InfluentialIshikawa, T., Gemba, K., & Oda, T. (2025) · Innovative Marketing · doi:10.21511/im.21(1).2025.17 · Cited by 1
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InfluentialThe S curve: A dynamic view of in ERP evaluation
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“…that the most beneficial time is during adaptation with some gains diminishing in the post-adaptation period This phenomenon is explained with the following assumptions: the gains are reduced either because of decreased flexibility in the future or because of the long-term maintenance costs [7].”
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Metadata
- Authors
- Hitt, L. M., Wu, D. J., & Zhou, X.
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2002-07
- Volume
- 19
- Issue
- 1
- Pages
- 71-98
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W2146740775
- Cited by
- 877
- References
- 0
- Citations by year
- 2026: 17 · 2025: 19 · 2024: 29 · 2023: 28 · 2022: 25 · 2021: 22 · 2020: 21 · 2019: 27 · 2018: 35 · 2017: 48 · 2016: 33 · 2015: 56 · 2014: 41 · 2013: 51 · 2012: 62
- FWCI
- 50.24
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Management Information Systems (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Keywords
- enterprise resource planning, ERP implementation, business value, firm performance, productivity, Tobin's Q, market valuation, IT investment
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Statistics and arithmetic are recomputed, not judged.
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