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Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda
Abstract
Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of ‘value co-creation’ has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying ‘value co-creation’ as a basis for further empirical analysis of patient engagement in micro-level encounters.
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“In the context of OHCs, the interaction between stakeholders within online platforms can create values that allow stakeholders to share their knowledge and experiences [9].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [9]
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Metadata
- Authors
- Hardyman, W., Daunt, K. L., & Kitchener, M.
- Affiliations
- Cardiff University (GB)
- Corresponding author
- Hardyman, Wendy
- Daunt, Kate L.
- Kitchener, Martin
- Venue
- Public Management Review
- Publisher
- Informa UK Limited
- Published
- 2014-02-07
- Volume
- 17
- Issue
- 1
- Pages
- 90-107
- ISSN
- 1461-667X (ISSN-L)
- 1471-9037
- 1471-9045
- OpenAlex
- W1978925618
- Cited by
- 312
- References
- 62
- Citations by year
- 2026: 16 · 2025: 22 · 2024: 15 · 2023: 27 · 2022: 44 · 2021: 37 · 2020: 42 · 2019: 31 · 2018: 22 · 2017: 29 · 2016: 20 · 2015: 4 · 2014: 3
- FWCI
- 59.85
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Public Management Review (publishedVersion)
- ORCA Online Research @Cardiff (Cardiff University) (acceptedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- ORCA Online Research @Cardiff (Cardiff University) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Health Sciences › Health Professions › General Health Professions › Mental Health and Patient Involvement
- Social Sciences › Public Administration › Public Policy and Administration Research
- Keywords
- value co-creation, patient engagement, health care, service marketing, public sector management, National Health Service, patient-provider interaction, health policy
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