Cited by 312Service and Product InnovationMental Health and Patient InvolvementPublic Policy and Administration Research

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Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

Hardyman, Wendy, Daunt, Kate L., Kitchener, Martin·2015·Public Management Review

DOI 10.1080/14719037.2014.881539

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Abstract

Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of ‘value co-creation’ has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying ‘value co-creation’ as a basis for further empirical analysis of patient engagement in micro-level encounters.

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Authors: Hardyman, W., Daunt, K. L., & Kitchener, M.
Affiliations: Cardiff University (GB)
Corresponding author: Hardyman, Wendy
Daunt, Kate L.
Kitchener, Martin
ORCID: Hardyman, Wendy
Daunt, Kate L.
Kitchener, Martin
Venue: Public Management Review
Publisher: Informa UK Limited
Published: 2014-02-07
Volume: 17
Issue: 1
Pages: 90-107
ISSN: 1461-667X (ISSN-L)
1471-9037
1471-9045
DOI: 10.1080/14719037.2014.881539
OpenAlex: W1978925618
Cited by: 312
References: 62
Citations by year: 2026: 16 · 2025: 22 · 2024: 15 · 2023: 27 · 2022: 44 · 2021: 37 · 2020: 42 · 2019: 31 · 2018: 22 · 2017: 29 · 2016: 20 · 2015: 4 · 2014: 3
FWCI: 59.85
Type: journal article
Language: en
Open access: closed
Locations: Public Management Review (publishedVersion)
ORCA Online Research @Cardiff (Cardiff University) (acceptedVersion)
RePEc: Research Papers in Economics (submittedVersion)
ORCA Online Research @Cardiff (Cardiff University) (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Health Sciences › Health Professions › General Health Professions › Mental Health and Patient Involvement
Social Sciences › Public Administration › Public Policy and Administration Research
Keywords: value co-creation, patient engagement, health care, service marketing, public sector management, National Health Service, patient-provider interaction, health policy

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Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

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