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Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1
Abstract
SHOSHANA BLUM-KULKA, ELITE OLSHTAIN; Requests and Apologies: A Cross-Cultural Study of Speech Act Realization Patterns (CCSARP)1, Applied Linguistics, Volu
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Chapter 2. Linguistic resources used for coding participation roles
(2017) · Studies in language companion series · doi:10.1075/slcs.181.02lin
(2017) · Studies in language companion series · doi:10.1075/slcs.181.index
(2017) · Studies in language companion series · doi:10.1075/slcs.181.prelim
(2017) · Studies in language companion series · doi:10.1075/slcs.181.toc
(2017) · Studies in language companion series · doi:10.1075/slcs.181.002lot
Chapter 9. Language- and culture-specific shaping of interactional practices
(2017) · Studies in language companion series · doi:10.1075/slcs.181.09lan
(2017) · Studies in language companion series · doi:10.1075/slcs.181.003ack
(2017) · Studies in language companion series · doi:10.1075/slcs.181.10ref
(2017) · Studies in language companion series · doi:10.1075/slcs.181.07rep
(2017) · Studies in language companion series · doi:10.1075/slcs.181.01pre
(2017) · Studies in language companion series · doi:10.1075/slcs.181.08epi
Chapter 3. Linguistic resources used for coding membership categories
(2017) · Studies in language companion series · doi:10.1075/slcs.181.03lin
(2017) · Studies in language companion series · doi:10.1075/slcs.181.004abb
(2017) · Studies in language companion series · doi:10.1075/slcs.181.06tur
(2017) · Studies in language companion series · doi:10.1075/slcs.181.001lof
Chapter 5. Nonverbal resources deployed by participants in interaction
(2017) · Studies in language companion series · doi:10.1075/slcs.181.05non
Chapter 4. Organization of focused encounters
(2017) · Studies in language companion series · doi:10.1075/slcs.181.04org
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.refs
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.si
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.prelim
Appendix A. Email production questionnaires
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.app1
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.ack
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.c6
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.c4
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.c2
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.ind
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.lot
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.lot
Appendix C. Frequency of external modifiers in refusals
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.app3
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.c6
Appendix B. Frequency of external modifiers in requests
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.app2
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.refs
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.lof
Li, W. (2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.c5
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.prelim
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.abb
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.lof
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.c3
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.c4
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.c3
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.ack
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.appendix
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.toc
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.c1
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.284.c5
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.ni
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.c2
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.toc
(2018) · Pragmatics & beyond. New series · doi:10.1075/pbns.287.c1
“Our profound apologies”: Building rapport with webcare to online reviews
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“An apology constitutes an effective strategy to remedy an offence and maintain harmony between the speaker and listener (Blum-Kulka & Olshtain, 1984).”
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BackgroundMethodInfluential
Metadata
- Authors
- BLUM-KULKA, S., & OLSHTAIN, E.
- Affiliations
- Tel Aviv University (IL)
- ORCID
- OLSHTAIN, E.
- Venue
- Applied Linguistics
- Publisher
- Oxford University Press (OUP)
- Published
- 1984-03-01
- Volume
- 5
- Issue
- 3
- Pages
- 196-213
- ISSN
- 0142-6001 (ISSN-L)
- 1477-450X
- OpenAlex
- W2009497647
- Semantic Scholar
- e7cd5f7d359d1521ffe4a811773667f6b8042536
- Cited by
- 1,242
- References
- 15
- Citations by year
- 2026: 46 · 2025: 53 · 2024: 58 · 2023: 85 · 2022: 70 · 2021: 92 · 2020: 85 · 2019: 72 · 2018: 93 · 2017: 86 · 2016: 58 · 2015: 66 · 2014: 71 · 2013: 45 · 2012: 40
- FWCI
- 42.90
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Applied Linguistics (publishedVersion)
- Topics
- Social Sciences › Arts and Humanities › Language and Linguistics › Linguistics and Language Analysis
- Social Sciences › Arts and Humanities › Language and Linguistics › Language, Discourse, Communication Strategies
- Social Sciences › Linguistics and Language › Discourse Analysis in Language Studies
- Keywords
- requests, apology, speech act realization, cross-cultural pragmatics, politeness, speech acts
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