CoChat
Sign Up
Cited by 363

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

Are People Polite to Computers? Responses to Computer‐Based Interviewing Systems1

Nass, Clifford, Moon, Youngme, Carney, Paul·1999·Journal of Applied Social Psychology
DOI 10.1111/j.1559-1816.1999.tb00142.x
Open this paper in CoChat — free account

Abstract

The present studies were designed to test whether people are “polite” to computers. Among people, an interviewer who directly asks about him‐ or herself will receive more positive and less varied responses than if the same question is posed by a third party. Two studies were designed to determine if the same phenomenon occurs in human–computer interaction. In the first study (N= 30), participants performed a task with a text‐based computer and were then interviewed about the performance of that computer on 1 of 3 loci: (a) the same computer, (b) a paper‐and‐pencil questionnaire, or (c) a different (but identical) text‐based computer. Consistent with the politeness prediction, same‐computer participants evaluated the computer more positively and more homogeneously than did either paper‐and‐pencil or different‐computer participants. Study 2 (N= 30) replicated the results with voice‐based computers. Implications for computer‐based interviewing are discussed.

Overview

Integrity signals

Registry

Crossref · 10.1111/j.1559-1816.1999.tb00142.x

Cites

2 of 2 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • People behave and interact with computers in ways that are common in human-human interactions, applying social norms derived from experiences with other people to interactions with computers.

    “Across many different types of social situations, people also behave and interact with computers in ways that are common in human-human interactions, applying social norms derived from experiences with other people to interactions with computers.”

    From Psychological, Relational, and Emotional Effects of Self-Disclosure After Conversations With a Chatbot (2018) · cites this paper as Nass, Moon, & Carney, 1999

Citations

Cites

Flagged first, then by citations

Research works printed but not linked: 32

  1. 10.1037/h0043697 · DOI
  2. 10.1037/0021-9010.77.4.562 · DOI
  3. Evan W. M., 1969, Automated psychological testing: Method of administration, need for approval, and measures of anxiety, Educational and Psychological Measurement, 49, 311
  4. 10.1086/269264 · DOI
  5. 10.1177/014662168601000102 · DOI
  6. Hutchinson K. L., 1991, The effects of interviewer gender upon response in telephone survey research, Journal of Social Behavior and Personality, 6, 573
  7. Jones E. E., 1964, Ingratiation: A social psychological analysis
  8. 10.1086/269352 · DOI
  9. King W. C., 1995, A quasi‐experimental assessment of the effect of computerizing noncognitive paper‐and‐pencil measurements: A test of measurement equivalence, Journal of Applied Psychology, 80, 643, 10.1037/0021-9010.80.6.643 · DOI
  10. 10.1177/001316447003000403 · DOI
  11. Langer E., 1989, Mindfulness
  12. 10.1037/0021-9010.75.3.310 · DOI
  13. 10.1177/0013164486463030 · DOI
  14. 10.1037/0021-9010.74.1.72 · DOI
  15. Nass C., 1996, Can computers be teammates, International Journal of Human-Computer Studies, 45, 669, 10.1006/ijhc.1996.0073 · DOI · Paper page
  16. 10.1080/01449299508914636 · DOI
  17. 10.1006/ijhc.1995.1042 · DOI
  18. 10.1111/j.1468-2958.1993.tb00311.x · DOI
  19. Nass C., 1994, Machines, social attributions, and ethopoeia: Performance assessments of computers subsequent to “self‐” and “other‐” evaluations, International Journal of Man-Machine Studies, 40, 543
  20. 10.1086/269004 · DOI
  21. Reeves B., 1996, The media equation: How people treat computers, television, and new media like real people and places
  22. 10.1086/267866 · DOI
  23. 10.1086/268767 · DOI
  24. Small W. J., 1970, To kill a messenger: Television news and the real world
  25. 10.2307/255867 · DOI
  26. 10.1177/107769907505200118 · DOI
  27. Sudman S., 1974, Response effects in surveys
  28. Turkle S., 1984, The second self: Computers and the human spirit
  29. Turkle S., 1995, Life on the screen
  30. Weizenbaum J., 1976, Computer power and human reason: From judgment to calculation
  31. Winer B. J., 1991, Statistical principles in experimental design
  32. Winograd T., 1987, Understanding computers and cognition: A new foundation for design

Cited by

Sorted by citations

Metadata

Authors
Nass, C., Moon, Y., & Carney, P.
Venue
Journal of Applied Social Psychology
Publisher
Wiley
Published
1999-05
Volume
29
Issue
5
Pages
1093-1109
ISSN
  • 0021-9029
  • 1559-1816
DOI
10.1111/j.1559-1816.1999.tb00142.x
Cited by
363
References
2
Language
en
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor, 2648 d)

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review