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Leader trustworthy behavior and organizational trust: the role of the immediate manager for cultivating trust
Open accessAbstract
Drawing from both trust‐building theory and interpersonal trust literature, we investigate how trust between a leader and follower may be leveraged to influence organizational trust. We also explore the mediating mechanisms of this link and test a potential moderator. A cross‐sectional, multifoci design was adopted and participants were 201 employees within a public sector organization. Leader trustworthy behavior was found to predict organizational trust, mediated by trustworthiness perceptions and trust in the leader. Support for the boundary condition was found; namely, when leaders were more senior, the relationship between trustworthy behavior and organizational trust was stronger. The findings suggest that leaders can meaningfully influence organizational trust perceptions through the enactment of trustworthy behavior, although the strength of this effect varied as a function of their position.
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Supervisors are arguably the most trustworthy source of information for employees.
“Supervisors are arguably the most trustworthy source of information for employees (Legood et al., 2016; Men & Bowen, 2017; Whitener et al., 1998).”
From Fostering Employee Trust via Effective Supervisory Communication during the COVID-19 Pandemic: Through the Lens of Motivating Language Theory (2022) · cites this paper as Legood et al., 2016
The Theoretical background and hypotheses section (page unavailable) says an immediate manager provides particularly salient and diagnostic information about the organization's trustworthiness. It does not say supervisors are the most trustworthy source of information for employees; that comparative claim goes beyond the passage. (LLM, conf=0.85)
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Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.4.909 · Cited by 2,606
Eisenberger, R., Karagonlar, G., Stinglhamber, F., Neves, P., Becker, T. E., Gonzalez-Morales, M. G., & Steiger-Mueller, M. (2010) · Journal of Applied Psychology · doi:10.1037/a0020858 · Cited by 652
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Cited by
Sorted by citations
Men, L. R., Qin, Y. S., & Jin, J. (2022) · International Journal of Business Communication · doi:10.1177/23294884211020491 · Cited by 121
“Supervisors are arguably the most trustworthy source of information for employees (Legood et al., 2016; Men & Bowen, 2017; Whitener et al., 1998).”
Background
Metadata
- Authors
- Legood, A., Thomas, G., & Sacramento, C.
- Affiliations
- Aston University (GB)
- University of Surrey (GB)
- Corresponding author
- Legood, Alison
- Venue
- Journal of Applied Social Psychology
- Publisher
- Wiley
- Published
- 2016-08-10
- Volume
- 46
- Issue
- 12
- Pages
- 673-686
- ISSN
- 0021-9029 (ISSN-L)
- 1559-1816
- OpenAlex
- W2507151463
- Cited by
- 38
- References
- 3
- Citations by year
- 2026: 3 · 2025: 2 · 2024: 2 · 2023: 4 · 2022: 5 · 2021: 7 · 2020: 7 · 2019: 4 · 2018: 2 · 2017: 2
- FWCI
- 5.18
- Type
- journal article
- Language
- en
- Open access
- Locations
- Journal of Applied Social Psychology (publishedVersion)
- Open Research Exeter (University of Exeter) (acceptedVersion)
- Aston Publications Explorer (Aston University) (submittedVersion)
- Surrey Research Insight Open Access (The University of Surrey) (submittedVersion)
- Figshare (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Strategy and Management › Leadership and Management in Organizations
- Social Sciences › Sociology and Political Science › Social and Intergroup Psychology
- Keywords
- organizational trust, leader-follower trust, trust in leadership, perceived trustworthiness, public sector employees
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