Cited by 377Policing Practices and PerceptionsCrime Patterns and InterventionsCriminal Justice and Penology

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Citizen Satisfaction with Police Encounters

Skogan, Wesley G.·2005·Police Quarterly

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Abstract

This article examines the character and consequences of encounters between police and residents of the city of Chicago. It describes the frequency with which they contacted the police for assistance or support and how often they were stopped by them. Follow-up questions gathered information about the character of those contacts. The analysis contrasts the effects of experiential, on-scene factors with those of race, age, gender, and language on satisfaction with encounters. It demonstrates the great importance of the quality of routine police-citizen encounters, for things that officers did on the spot dominated in determining satisfaction. The personal characteristics of city residents played an important role in shaping who was treated in this way or that and affected satisfaction primarily through on-scene actions by police.

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BackgroundInfluential
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Background
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“Some have even argued that personal experience carries greater weight than an individual’s social characteristics (Skogan 2005) or race (Li et al.”
Oh, @#%$!: a replication and expansion of
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“Skogan (2005) found similarly low levels of favorability with specific police-initiated encounters, by Blacks and Spanish-speaking Hispanics compared with Whites and English-speaking Hispanics.”
Result
Evolving issues in police and immigrants’ relation in Finland: is it towards a structural interpretation?
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“Citizens who think that they have been treated fairly and courteously and have been informed of the reason they are being stopped tend to be more satisfied with police conducts (Skogan, 2005; Tyler & Huo, 2002).”
Background
Determinants of complainant satisfaction with agency responses to anti-social behaviour
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Policing on demand
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“Other studies, however, have found that older age cohorts were less likely to initiate police contacts (Durose and Langston, 2013; Skogan, 2005).”
BackgroundResult
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“, voluntary or involuntary, police effort, communication, and assistance) (Reisig & Parks, 2000; Skogan, 2005).”
Background
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David, J. (2022) · Criminologie · doi:10.7202/1089735ar · Cited by 2
Advancing police professionalism on the front lines with experiments and experience
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Frequency of Contact and Relationship Quality between Places of Worship and the Police
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“Past studies have consistently found that people provide negative feedback about their interactions with police officers, particularly if they encountered offensive or slow response from police officers [8, 31].”
Background
Policing Non-Violent Crowds: Lessons from Kumbh Mela in India
Verma, A., & Varma, V. (2018) · Policing A Journal of Policy and Practice · doi:10.1093/police/pay012 · Cited by 2
Avaliação da polícia no município de São Paulo (2001-2010)
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Have Community Policing Initiatives Changed Police Perceptions of Accountability in Macquarie Fields and have they Led to Better Police-Community Relations?
Wooden, K. (2012) · Griffith Research Online · doi:10.25904/1912/812 · Cited by 2
Assessing Perceptions of the Police among Street-Identified Black Americans: The Relevance of Neighborhood Conditions
Muhammed, A., Sun, I. Y., & Payne, Y. A. (2024) · Race and Justice · doi:10.1177/21533687241305343 · Cited by 1
“In general, residents who were more frequently stopped and frisked have more negative evaluations of the police (Harris & Jones, 2020; Skogan, 2005).”
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“Research shows distinct mechanisms in these two interaction types, recommending separate analysis in theoretical discussions [16], [17].”
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Gauging the Politeness in Virtual Commercial Contexts Based on Patrons’ Collective Perceptions
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“Many prior studies [1-4] support this argument directly or indirectly.”
Background
A note on the square root law for urban police travel times
Demers, S.-P., & Langan, C. (2016) · Journal of the Operational Research Society · doi:10.1057/jors.2015.124 · Cited by 1
“as a signal of police effort and service quality (Skogan, 2005).”
Background

Authors: Skogan, W. G.
Affiliations: Northwestern University (US)
Corresponding author: Skogan, Wesley G.
Venue: Police Quarterly
Publisher: SAGE Publications
Published: 2005-09
Volume: 8
Issue: 3
Pages: 298-321
ISSN: 1098-6111 (ISSN-L)
1552-745X
DOI: 10.1177/1098611104271086
OpenAlex: W2008344495
Cited by: 377
References: 32
Citations by year: 2026: 11 · 2025: 7 · 2024: 18 · 2023: 13 · 2022: 25 · 2021: 21 · 2020: 25 · 2019: 21 · 2018: 29 · 2017: 31 · 2016: 26 · 2015: 27 · 2014: 22 · 2013: 17 · 2012: 19
FWCI: 35.45
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Police Quarterly (publishedVersion)
Topics: Social Sciences › Political Science and International Relations › Policing Practices and Perceptions
Social Sciences › Sociology and Political Science › Crime Patterns and Interventions
Social Sciences › Law › Criminal Justice and Penology
Keywords: police-citizen encounters, citizen satisfaction, police stops, race, age, gender, language barriers, Chicago

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Citizen Satisfaction with Police Encounters

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