Business as usual? Psychological support at a distance.
Open accessAbstract
The impact of COVID-19 has challenged the long accepted 'norm' in delivery of psychological therapy. Public policies designed to reduce transmission have made it extremely difficult to meet with service-users safely in the traditional face-to-face context. E-therapies have existed in theory and practice since technological progress has made them possible. They can offer a host of advantages over face-to-face equivalents, including improved access, greater flexibility for service-users and professionals, and cost savings. However, despite the emerging evidence and anticipated positive value, implementation has been slower than anticipated. Concerns have been raised by service-users, clinicians, and public health organisations, identifying significant barriers to the wide spread use of e-therapies. In the current climate, many clinicians are offering e-therapies for the first time, without prior arrangement or training, as the only viable option to continue to support their clients. This paper offers a clinically relevant review of the e-therapies literature, including effectiveness and acceptability dilemmas and challenges that need to be addressed to support the safe use and growth of e-therapies in psychology services. Further research is needed to better understand what might be lost and what gained in comparison to face-to-face therapy, and for which client groups and settings it might be most effective.
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Therapeutic boundaries were established in the virtual domain by maintaining a neutral and consistent background, assuring Lucy of confidentiality and that the practitioner was alone, ensuring screen size, and building relationship through active discussions and open/directive questions.
“In line with Payne et al. (2020) I established therapeutic boundaries in the virtual domain by: maintaining a neutral and consistent background to calls; assuring Lucy I was the only one in the room, maintaining confidentiality; ensuring my screen was large enough to see Lucy’s facial expressions during sessions; and established a strong relationship by being active in discussions, using more open”
From Integrating Acceptance and Commitment Therapy (ACT) with Psychological Skills Training (PST): a case study (2025) · cites this paper as Payne et al., 2020
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“, 2017), substance abuse (Benavides-Vaello et al., 2013; Young, 2012), and depression (Andrews et al.”
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Stott, R., Wild, J., Grey, N., Liness, S., Warnock-Parkes, E., Commins, S., Readings, J., Bremner, G., Woodward, E., Ehlers, A., et al. (2013) · Behavioural and Cognitive Psychotherapy · doi:10.1017/s1352465813000404 · Cited by 61 · cited 1× · see citing works
“There is increasing guidance on delivering ‘high intensity’ interventions online (Stott et al., 2013; Thew et al., 2019; Wild et al., 2016) and emerging evidence to suggest good outcomes for more severe problems.”
BackgroundStallard, P., Velleman, S., & Richardson, T. (2010) · Child and Adolescent Mental Health · doi:10.1111/j.1475-3588.2009.00540.x · Cited by 58 · cited 2× · see citing works
“Nevertheless, a significant majority of young people attending a Tier 3 CAMHS service reported a preference for face-to-face sessions (in clinic, at home, or at school) over e-therapies (Stallard et al., 2010).”
BackgroundRichards, D., Duffy, D., Blackburn, B., Earley, C., Enrique, A., Palacios, J., Franklin, M., Clarke, G., Sollesse, S., Connell, S., et al. (2018) · BMC Psychiatry · doi:10.1186/s12888-018-1639-5 · Cited by 52 · cited 1× · see citing works
“However, careful thought needs to be given to the practical considerations of offering e-therapies to clients experiencing more severe symptoms, including managing risk (Bower et al., 2013; Richards et al., 2018).”
BackgroundMiller, M. K., Mandryk, R., Birk, M., Depping, A. E., & Patel, T. (2017) · International Conference on Human Factors in Computing Systems · doi:10.1145/3025453.3025548 · Cited by 50 · cited 1× · see citing works
“Visual feedback increases self-awareness in a video chat context, affecting resulting communication (Miller et al., 2017).”
BackgroundTheory and Practice of Online Therapy
Weinberg, H., & Rolnick, A. (2019) · Routledge eBooks · doi:10.4324/9781315545530 · Cited by 47 · see citing works
Internet-delivered cognitive therapy for PTSD: a development pilot series
Wild, J., Warnock‐Parkes, E., Grey, N., Stott, R. B., Wiedemann, M., Canvin, L., Rankin, H., Shepherd, E., Forkert, A., Clark, D. M., et al. (2016) · European Journal of Psychotraumatology · doi:10.3402/ejpt.v7.31019 · Cited by 39 · cited 1× · see citing works
“There is increasing guidance on delivering ‘high intensity’ interventions online (Stott et al., 2013; Thew et al., 2019; Wild et al., 2016) and emerging evidence to suggest good outcomes for more severe problems.”
BackgroundMcGill, B. C., Sansom‐Daly, U. M., Wakefield, C. E., Ellis, S. J., Robertson, E. G., & Cohn, R. J. (2017) · Journal of Adolescent and Young Adult Oncology · doi:10.1089/jayao.2017.0001 · Cited by 39 · cited 3× · see citing works
“between participant and therapist and group cohension, to be developed through online group delivery as scores were similar or higher when compared to face-to-face interventions with young people and adults (McGill et al., 2017).”
BackgroundResultInfluentialTurner, J., Brown, J. C., & Carpenter, D. T. (2018) · Journal of Psychiatric and Mental Health Nursing · doi:10.1111/jpm.12440 · Cited by 37 · cited 3× · see citing works
“…protocol-driven therapies such as computerised CBT. Clinicians have raised concerns about e-therapies services offering “production line therapy” (Turner et al., 2018) that fit with a CBT-based model but may reduce the opportunities to access alternative therapies that could better meet client…”
BackgroundThew, G. R. (2020) · The Cognitive Behaviour Therapist · doi:10.1017/s1754470x20000033 · Cited by 36 · cited 1× · see citing works
“This allows increased accessibility, convenience and reduced therapist input, so a higher number of people can receive treatment at the same time (Thew, 2020).”
BackgroundTang, W., Zhang, L.-F., Ai, Y., & Li, Z. (2018) · Medicine · doi:10.1097/md.0000000000012061 · Cited by 33 · cited 1× · see citing works
“Systematic reviews and meta-analyses have shown promising outcomes for e-therapies in a range of populations (e.g. Barak et al., 2008; Tang et al., 2018).”
BackgroundRichards, P., & Simpson, S. (2015) · British Journal of Guidance & Counselling · doi:10.1080/03069885.2014.936824 · Cited by 32 · see citing works
Mohr, D. C., Hart, S. L., & Marmar, C. R. (2006) · Cognitive Therapy and Research · doi:10.1007/s10608-006-9006-0 · Cited by 31 · cited 1× · see citing works
“Service-users cite improved access and greater convenience as a significant advantage over comparable face-to-face therapy sessions, especially for those who face geographical, mobility, and financial limitations (Mohr et al., 2006; Simpson et al., 2001b).”
BackgroundGroup therapy in public mental health services: approaches, patients and group therapists
Lorentzen, S., & Ruud, T. (2013) · Journal of Psychiatric and Mental Health Nursing · doi:10.1111/jpm.12072 · Cited by 29 · see citing works
Haig‐Ferguson, A., Loades, M. E., Whittle, C., Read, R. K., Higson‐Sweeney, N., Beasant, L., Starbuck, J., & Crawley, E. M. (2018) · Internet Interventions · doi:10.1016/j.invent.2018.12.003 · Cited by 29 · cited 4× · see citing works
“Clinicians have highlighted the need for staff training on using the technology involved in effective therapy delivery (Haig-Ferguson et al., 2019).”
BackgroundInfluentialPortnoy, S., Girling, I., & Fredman, G. (2015) · Clinical Child Psychology and Psychiatry · doi:10.1177/1359104515586467 · Cited by 25 · cited 1× · see citing works
“Despite these challenges, the authors have been experimenting with ways to deliver approaches involving activities that might at first feel easy to lose in translation; for example, in continuing to use beads to create narratives about people’s lives using a Beads of Life approach (Portnoy et al., 2016), and running o…”
BackgroundThew, G. R., Powell, C. L., Kwok, A. P., Lissillour Chan, M. H., Wild, J., Warnock-Parkes, E., Leung, P. W., & Clark, D. M. (2019) · JMIR Formative Research · doi:10.2196/13446 · Cited by 24 · cited 1× · see citing works
“There is increasing guidance on delivering ‘high intensity’ interventions online (Stott et al., 2013; Thew et al., 2019; Wild et al., 2016) and emerging evidence to suggest good outcomes for more severe problems.”
BackgroundTelepsychiatry: Outpatient Psychiatry by Videolink
McLaren, P., Laws, J., Ferreira, A. C., O׳Flynn, D., Lipsedge, M., & Watson, J. P. (1996) · Journal of Telemedicine and Telecare · doi:10.1258/1357633961929303 · Cited by 18 · see citing works
Working With Older Adults: Group Process and Techniques
Oldnall, A. (1994) · Journal of Advanced Nursing · doi:10.1046/j.1365-2648.1994.20050975-12.x · Cited by 18 · see citing works
Effectiveness of group CBT in treating adolescents with depression symptoms: a critical review
Nardi, B., Massei, M., Arimatea, E., & Moltedo-Perfetti, A. (2016) · International Journal of Adolescent Medicine and Health · doi:10.1515/ijamh-2015-0080 · Cited by 17 · cited 1× · see citing works
“Evidence-based group therapies are a popular therapeutic approach applied for a range of psychological distresses in adult, adolescent, and child populations (e.g. Essau et al., 2012; Nardi et al., 2016; Stallard et al., 2008).”
BackgroundWesson, M., & Gould, M. (2010) · The Cognitive Behaviour Therapist · doi:10.1017/s1754470x10000036 · Cited by 13 · cited 1× · see citing works
“…such as computerised CBT. Clinicians have raised concerns about e-therapies services offering “production line therapy” (Turner et al., 2018) that fit with a CBT-based model but may reduce the opportunities to access alternative therapies that could better meet client needs (Wesson & Gould, 2010).”
BackgroundCybersupervision in Psychotherapy
Pennington, M., Patton, R., & Katafiasz, H. (2019) · Routledge eBooks · doi:10.4324/9781315545530-7 · Cited by 13 · see citing works
Lee, P. L. (2018) · Journal of Systemic Therapies · doi:10.1521/jsyt.2018.37.2.1 · Cited by 6 · cited 1× · see citing works
“Ways of working when face-to-face with clients in a therapy room may feel difficult to translate through a computer screen, for example, when using play-based or physical interventions such as narrative sandplay (Lee, 2018).”
BackgroundVirtual psycho-educative support groups for caregivers of persons diagnosed with dementia.
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Turner, J. S. (2015) · ePrints Soton (University of Southampton) · Cited by 2 · see citing works
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Telemental Health Use in the COVID-19 Pandemic: A Scoping Review and Evidence Gap Mapping
Abraham, A., Jithesh, A., Doraiswamy, S., Al-Khawaga, N., Mamtani, R., & Cheema, S. (2021) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2021.748069 · Cited by 81 · see citing works
“No-show rate, loss to follow-up, and medication & treatment adherence (34, 38, 51, 70, 90, 99, 101, 134, 142, 144, 156)”
BackgroundThe Application of e-Mental Health in Response to COVID-19: Scoping Review and Bibliometric Analysis
Ellis, L. A., Meulenbroeks, I., Churruca, K., Pomare, C., Hatem, S., Harrison, R., Zurynski, Y. A., & Braithwaite, J. (2021) · JMIR Mental Health · doi:10.2196/32948 · Cited by 61 · see citing works
“patient confidentiality and privacy remains a compelling issue [27,64], encompassing informed consent procedures [66-68], risks associated with the blurring of professional boundaries [59], and concerns about family members listening in on sessions [64].”
BackgroundConducting CBT for Anxiety in Children with Autism Spectrum Disorder During COVID-19 Pandemic
Kalvin, C. B., Jordan, R. P., Rowley, S., Weis, A. L., Wood, K. S., Wood, J. J., Ibrahim, K., & Sukhodolsky, D. G. (2021) · Journal of Autism and Developmental Disorders · doi:10.1007/s10803-020-04845-1 · Cited by 57 · see citing works
Savard, J., Jobin-Théberge, A., Massicotte, V., & Banville, C. (2021) · Supportive Care in Cancer · doi:10.1007/s00520-021-06089-w · Cited by 53 · see citing works
Videoconferencing Psychotherapy During the Pandemic: Exceptional Times With Enduring Effects?
Fernández‐Álvarez, J., & Fernández‐Álvarez, H. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.589536 · Cited by 51 · see citing works
Collaço, N., Legg, J. P., Day, M., Culliford, D. J., Campion, A., West, C., & Darlington, A. (2021) · Pediatric Pulmonology · doi:10.1002/ppul.25537 · Cited by 27 · see citing works
Zhang, X., Sun, S., Jiangenuer, L., Zhao, P., Lei, H., Xu, Z. Q., & Wang, Z. (2025) · Journal of Affective Disorders · doi:10.1016/j.jad.2025.01.016 · Cited by 26 · see citing works
Keeping young people connected during COVID-19: the role of online groups
Flannery, H., Portnoy, S., Daniildi, X., Gedara, C. K., Korchak, G., Lambert, D., McParland, J., Payne, L., Salvo, T., Valentino, C., et al. (2021) · Archives of Disease in Childhood · doi:10.1136/archdischild-2020-320222 · Cited by 19 · see citing works
Self-citationVirtual Consultations: Young People and Their Parents’ Experience
Proulx-Cabana, S., Segal, T. Y., Gregorowski, A., Hargreaves, D. S., & Flannery, H. (2021) · Adolescent Health Medicine and Therapeutics · doi:10.2147/ahmt.s292977 · Cited by 14 · see citing works
“Systematic reviews and meta-analyses of psychological therapies delivered virtually have shown promising outcomes(1,2) and have shown advantages in terms of accessibility, flexibility and cost-savings and high degree of acceptability to patients.(3) The DAWN(4) and VOCAL(5) studies have evaluated the use of virtual on…”
ResultSelf-citationGoldkind, L., & Wolf, L. (2021) · Families in Society The Journal of Contemporary Social Services · doi:10.1177/1044389421997796 · Cited by 14 · see citing works
Tomaino, S. C. M., Viganó, G., & Cipolletta, S. (2022) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2022.2111047 · Cited by 13 · see citing works
“The direct experience of the online context positively influenced the attitude of many professionals towards it (Connolly et al., 2020; Payne et al., 2020).”
BackgroundMcEwen, F. S., Khatib, H. E., Hadfield, K., Pluess, K., Chehade, N., Bosqui, T. J., Skavenski, S. V. W., Murray, L. K., Weierstall‐Pust, R., Karam, E. G., et al. (2024) · Conflict and Health · doi:10.1186/s13031-023-00565-2 · Cited by 11 · see citing works
“This benefit has previously been noted for adults, where tele-mental health may remove barriers such as stigma as well as potentially allowing people to talk more freely [31].”
BackgroundResultInfluentialOnline, offline, or both? The importance of coaching format for side effects in business coaching
Michalik, N. M., & Schermuly, C. C. (2023) · Journal of Managerial Psychology · doi:10.1108/jmp-01-2023-0068 · Cited by 10 · see citing works
Telepsicología para psicoterapeutas: lecciones aprendidas en tiempos del Covid-19
Rojas-Jara, C., Polanco-Carrasco, R., Caycho‐Rodríguez, T., Muñoz-Vega, C., Muñoz-Marabolí, M., Luna-Gómez, T., & Muñoz-Torres, T. (2022) · Revista Interamericana de Psicología/Interamerican Journal of Psychology · doi:10.30849/ripijp.v56i2.1733 · Cited by 11 · see citing works
Wilczewski, H., Paige, S. R., Ong, T., Barrera, J. F., Soni, H., Welch, B. M., & Bunnell, B. E. (2022) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2022.855138 · Cited by 9 · see citing works
“The COVID-19 pandemic led to an abrupt transition from in-person care to TMH for most providers, making TMH less of a choice and more of a requirement to continue practicing (8).”
BackgroundAmidei, C., Arzbaecher, J., Maher, M. E., Mungoshi, C., Cashman, R., Farrimond, S., Kruchko, C., Tse, C., Daniels, M., Lamb, S., et al. (2021) · Neuro-Oncology Advances · doi:10.1093/noajnl/vdaa166 · Cited by 8 · see citing works
The role of social capital in managing risks: a bibliometric analysis and literature review
Li, H., Yi, H., Renn, O., & Li, J. (2024) · Journal of Risk Research · doi:10.1080/13669877.2024.2360907 · Cited by 8 · see citing works
“The use of digital technologies played a major part in developing individual as well as community responses to the various lock-out conditions, yet the digital divide makes the younger children and older adults more difficult to enjoy the potential benefits (Payne et al. 2020).”
Using Acceptance and Commitment Therapy to Develop Self-Confidence in a Neurodivergent Athlete
Wood, S., & Turner, M. J. (2024) · Case Studies in Sport and Exercise Psychology · doi:10.1123/cssep.2023-0040 · Cited by 7 · see citing works
Savilahti, E. M., Lintula, S. J., Häkkinen, L., MARTTUNEN, M. J., & Granö, N. (2021) · BMC Psychiatry · doi:10.1186/s12888-021-03580-w · Cited by 7 · see citing works
“Research on adult populations shows that telephone and videodelivered synchronous interventions in mental health care are as effective as in-person care [21], whereas research on adolescents lags behind [22].”
BackgroundHealth Care Professionals’ Experiences in Telerehabilitation: Qualitative Content Analysis
Qvarfordt, M., Nilsson, E., & Nilsson, L. (2023) · JMIR Human Factors · doi:10.2196/40690 · Cited by 7 · see citing works
“The negative effect of the digital format on these aspects of communication has been previously suggested [30], which implies that over time, these aspects could negatively affect treatment [31,32].”
Novato, V. D. O. L., Toscano, C. M., Ferreira, V. D. R. S., & Patel, S. A. (2024) · Review of Policy Research · doi:10.1111/ropr.12607 · Cited by 7 · see citing works
Mardinli, A., Weerasuriya, R., Gillespie, A. N., Smith, L., & Sung, V. (2022) · Australian Journal of Social Issues · doi:10.1002/ajs4.231 · Cited by 6 · see citing works
Hudson, E., Hartley, S., & Taylor, P. (2024) · Psychology and psychotherapy · doi:10.1111/papt.12567 · Cited by 5 · see citing works
“Additionally, there are limitations to conducting interviews by video call, including potential difficulties judging non-verbal behaviour, possible initial discomfort adapting to video calls, and increased focus on one's own behaviour may impede communication (Payne et al., 2020).”
Implicações Éticas na Psicoterapia On-line em Tempos de Covid-19
Cruz, R. M., & Labiak, F. P. (2021) · Revista Psicologia e Saúde · doi:10.20435/pssa.v13i3.1576 · Cited by 6 · see citing works
Psychologists and their self-mirror: therapy experiences via videoconferencing
Braude, G., Mohi, S. R., Quinlan, E., Shoullis, A., & Collison, J. (2023) · Clinical Psychologist · doi:10.1080/13284207.2023.2245953 · Cited by 6 · see citing works
Medical Psychotherapy Training and the COVID ‐19 Pandemic
Shanley, I., Jones, C., & Reddi, N. (2022) · British Journal of Psychotherapy · doi:10.1111/bjp.12719 · Cited by 6 · see citing works
“The impact of COVID-19 has threatened the status quo of therapy delivery in the UK as national policy to reduce virus transmission discouraged the traditional faceto-face format (Payne et al., 2020).”
BackgroundThrough the Lens: Telepsychotherapy and the Working Alliance
Stubbe, D. E. (2022) · FOCUS The Journal of Lifelong Learning in Psychiatry · doi:10.1176/appi.focus.20220051 · Cited by 5 · see citing works
Blackshaw, E., Sefi, A., Mindel, C., Maher, H., & García, S. D. O. (2023) · Psychology and Psychotherapy Theory Research and Practice · doi:10.1111/papt.12461 · Cited by 6 · see citing works
Novack, K., & Chadi, N. (2025) · Journal of Eating Disorders · doi:10.1186/s40337-025-01211-3 · Cited by 4 · see citing works
Nesset, M. B., Lauvrud, C., Meisingset, A., Nyhus, E., Palmstierna, T., & Lara‐Cabrera, M. L. (2022) · Journal of Advanced Nursing · doi:10.1111/jan.15347 · Cited by 4 · see citing works
Wood, S., & Turner, M. J. (2025) · Frontiers in Psychology · doi:10.3389/fpsyg.2025.1617548 · Cited by 3 · see citing works
“In line with Payne et al. (2020) I established therapeutic boundaries in the virtual domain by: maintaining a neutral and consistent background to calls; assuring Lucy I was the only one in the room, maintaining confidentiality; ensuring my screen was large enough to see Lucy’s facial expressions…”
Wood, S., & Turner, M. J. (2023) · Case Studies in Sport and Exercise Psychology · doi:10.1123/cssep.2023-0033 · Cited by 3 · see citing works
Wood, S., & Turner, M. J. (2024) · Case Studies in Sport and Exercise Psychology · doi:10.1123/cssep.2023-0036 · Cited by 3 · see citing works
Understanding a young adult diabetes service's accessibility: have virtual appointments helped?
Hitchcock, M., & Heath, J. (2022) · Practical Diabetes · doi:10.1002/pdi.2408 · Cited by 3 · see citing works
“22 However, although flexibility could prove valuable, it is important to ensure that appointments are prioritised by patients when required (e.g., patients allow sufficient time for their appointment) to ensure their needs can be adequately met.”
Self-citationGale, B. M., Greenberg, S., & Ireland, K. (2021) · lnternational Electronic Journal of Elementary Education · doi:10.26822/iejee.2021.199 · Cited by 3 · see citing works
Simpson, A., Donaldson, I., & Jack, R. (2022) · The Neuropsychologist · doi:10.53841/bpsneur.2022.1.13.15 · Cited by 2 · see citing works
Psicoterapia online durante a fase inicial da pandemia de COVID-19: desafios e benefícios percebidos
dos Santos, J. H. C., Sola, P. P. B., dos Santos, M. A., & de Oliveira‐Cardoso, É. A. (2024) · Psicologia USP · doi:10.1590/0103-6564e230018 · Cited by 2 · see citing works
“…também em outros estudos, que apontam a redução de despesas com transporte e locação de sala de consultório, além da possibilidade de manter sessões em situações nas quais anteriormente elas seriam canceladas ou remarcadas, por exemplo, por motivo de viagem do psicoterapeuta (Payne et al., 2020).”
BackgroundKettlewell, J., Kontou, E., Lee, A. R., Thomas, S., Thorpe, N., & Wong, D. K. (2024) · Brain Impairment · doi:10.1071/ib23071 · Cited by 2 · see citing works
Ethical challenges during critical phases of the COVID-19 pandemic: An interpretive synthesis
Macpherson, I., Roqué, M. V., Alonso, L. E. E., & Segarra, I. (2024) · Nursing Ethics · doi:10.1177/09697330241230684 · Cited by 3 · see citing works
Omoboye, M., Eneh, N. E., & Titor-Addingi, M. C. (2024) · World Journal of Advanced Research and Reviews · doi:10.30574/wjarr.2024.21.2.0635 · Cited by 2 · see citing works
“Research suggests that clients perceive video-based therapy as more personal and engaging compared to other forms of remote communication, leading to higher levels of satisfaction and treatment adherence (Payne et al ., 2020; Song et al ., 2023).”
BackgroundBarnes, S., Chandler, T., & Granda-Salazar, M. (2022) · Mental Health and Social Inclusion · doi:10.1108/mhsi-11-2022-0080 · Cited by 2 · see citing works
Barnes, S., Chandler, T., & Granda-Salazar, M. (2023) · Lecture notes in networks and systems · doi:10.1007/978-3-031-37164-6_54 · Cited by 2 · see citing works
Wood, S., & Fletcher, D. (2023) · Case Studies in Sport and Exercise Psychology · doi:10.1123/cssep.2023-0016 · Cited by 2 · see citing works
A year supporting youth within a pandemic: A shared reflection
Christie, D., & Elliott, A. (2021) · Clinical Child Psychology and Psychiatry · doi:10.1177/13591045211000173 · Cited by 2 · see citing works
Self-citationWolińska, A., Mielimąka, M., Mostowik, J., Dembińska, E., Sobański, J. A., Klasa, K., Citkowska-Kisielewska, A., & Rutkowski, K. (2022) · Psychoterapia · doi:10.12740/pt/154076 · Cited by 1 · see citing works
Psicologia em Diferentes Contextos : Saúde Mental e Objetivos de Desenvolvimento Sustentável
Madalozzo, M. M., Cemin, T. M., & Böhm, V. (2023) · doi:10.18226/9786558072942 · Cited by 2 · see citing works
Shapiro, I., Boyd, J. E., McCabe, R. E., & Rowa, K. (2025) · Behavioural and Cognitive Psychotherapy · doi:10.1017/s1352465825000013 · Cited by 2 · see citing works
“In addition, videoconferencing software shows participants their own camera feed during sessions, which for people with SAD, may be particularly distracting and shift their focus away from therapy and their group (Payne et al ., 2020).”
Painter, J., Turner, J., & Procter, P. M. (2021) · Healthcare · doi:10.3390/healthcare9050517 · Cited by 1 · see citing works
“Views on the suitability of VCs for people with learning disabilities, ASD and/or ADHD did not quite reach the 70% threshold set to constitute a consensus but, 69% of staff reportedly rejected them in favour of in-person contacts.”
BackgroundInfluentialLeqouider, Z., Abidli, Z., Ouali, B., Kamal, L., Turk, J. E., Touri, B., & Khyati, A. (2022) · International Journal of Biology and Biomedical Engineering · doi:10.46300/91011.2022.16.8 · Cited by 1 · see citing works
Stress, coping and resilience in times of COVID-19: an online psychological intervention for women
Gálvez, A. L. B., Ortiz, A. P., Lugo-González, I. V., Pérez-Bautista, Y. Y., Moreno, A. G. F., Medina-Jiménez, E. A., & Serrano, S. A. A. (2022) · International Journal of Community Medicine and Public Health · doi:10.18203/2394-6040.ijcmph20220223
“Due to the prevalence of mental disorders and abuse of addictive substances, online care strategies (telehealth) have been designed as a viable, reliable, and powerful alternative.(13,14) This model of care consists of offering medical or psychological (telepsychology) care services remotely through information and co…”
MethodDistance Learning: Pitfalls and Possibilities
Felnhofer, A., & Kothgassner, O. D. (2021) · Digital Psychology · doi:10.24989/dp.v2i2.2020
“Some studies have found this to be distracting and to divert attentional resources from the task and, which, in turn, diminishes performance (Payne et al., 2020).”
BackgroundExploratory Examination of Factors Predicting Early Dropout from Videoconferencing Psychotherapy
Katsuragawa, T., Matsuba, Y., Iijima, Y., Chiba, K., & Harada, R. (2022) · The Japanese Journal of Personality · doi:10.2132/personality.31.3.2
Steele, C., & King, M. (2022) · Clinical Psychology Forum · doi:10.53841/bpscpf.2022.1.355.19
Adding psychology to the diabetes service ‘new patient’ pathway: an evaluation
Heath, J. (2023) · Practical Diabetes · doi:10.1002/pdi.2458
“With this model of care in mind, the service should remember that “one size does not fit all”, and the importance of flexible service provision 13 .”
Gruppelederes erfaringer med digitale lærings- og mestringstilbud i spesialisthelsetjenesten
Kirkbakk, M. E., Onstad, R. F., & Haukland, M. (2023) · Nordisk tidsskrift for helseforskning · doi:10.7557/14.6439
“Forskningen er inkonklusiv hvorvidt digitale tilbud har samme effekt (Payne et al., 2020).”
BackgroundAssunção, V. R., Batista, G. L. C. R., Neto, I. F. D. O., & Batista, I. L. C. R. (2024) · Revista Ibero-Americana de Humanidades, Ciências e Educação · doi:10.51891/rease.v10i5.13914
Telemental Health Care for Children and Adolescents: Fulfilling a Promise
Niec, L. N., & Schoonover, C. E. (2024) · Springer eBooks · doi:10.1007/978-3-031-69264-2_1
Barnes, S., & Prescott, J. (2025) · Mental Health and Digital Technologies · doi:10.1108/mhdt-02-2025-036
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“Despite its accessibility and flexibility, the adoption of e-therapy has been slower than expected due to concerns from various stake-holders (Payne et al., 2020).”
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- Authors
- Payne, L., Flannery, H., Kambakara Gedara, C., Daniilidi, X., Hitchcock, M., Lambert, D., Taylor, C., & Christie, D.
- Affiliations
- University College Hospital (GB)
- Child and Adolescent Psychology Service, University College London Hospital, London, UK
- Corresponding author
- Payne, Lara
- Venue
- Clinical Child Psychology and Psychiatry
- Publisher
- SAGE Publications
- Published
- 2020-06-27
- Volume
- 25
- Issue
- 3
- Pages
- 672-686
- ISSN
- 1359-1045 (ISSN-L)
- 1461-7021
- PMC
- PMC7370649
- OpenAlex
- W3037299085
- Cited by
- 65
- References
- 88
- Citations by year
- 2026: 2 · 2025: 9 · 2024: 13 · 2023: 10 · 2022: 15 · 2021: 15 · 2020: 1
- FWCI
- 9.26
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Clinical Child Psychology and Psychiatry (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Keywords
- e-therapy, COVID-19 pandemic, implementation barriers, acceptability, effectiveness, telemedicine, access to mental health care, clinician training
- MeSH terms
- Betacoronavirus, COVID-19, SARS-CoV-2, Adult, Attitude of Health Personnel, Child, Humans, Patient Acceptance of Health Care, Pneumonia, Viral, Psychiatry, Psychology, Psychotherapy, Group, Telephone, Treatment Outcome, Telemedicine, Coronavirus Infections, Videoconferencing, Pandemics
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