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Cited by 6,664Technology Adoption and User BehaviourUsability and User Interface DesignGender and Technology in Education

The DOI matches its Crossref record; 139 of the 141 references it cites were found in a registry or an index.

Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model

Open access
Venkatesh, Viswanath·2000·Information Systems Research
DOI 10.1287/isre.11.4.342.11872
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Abstract

Much previous research has established that perceived ease of use is an important factor influencing user acceptance and usage behavior of information technologies. However, very little research has been conducted to understand how that perception forms and changes over time. The current work presents and tests an anchoring and adjustment-based theoretical model of the determinants of system-specific perceived ease of use. The model proposes control (internal and external—conceptualized as computer self-efficacy and facilitating conditions, respectively), intrinsic motivation (conceptualized as computer playfulness), and emotion (conceptualized as computer anxiety) as anchors that determine early perceptions about the ease of use of a new system. With increasing experience, it is expected that system-specific perceived ease of use, while still anchored to the general beliefs regarding computers and computer use, will adjust to reflect objective usability, perceptions of external control specific to the new system environment, and system-specific perceived enjoyment. The proposed model was tested in three different organizations among 246 employees using three measurements taken over a three-month period. The proposed model was strongly supported at all points of measurement, and explained up to 60% of the variance in system-specific perceived ease of use, which is twice as much as our current understanding. Important theoretical and practical implications of these findings are discussed.

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Crossref · 10.1287/isre.11.4.342.11872

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Citations

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Show all 141 references

Research works printed but not linked: 13

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  6. Malone T. W., 1981, Byte, 6, 258
  7. 10.1111/j.1540-5915.1994.tb01840.x · DOI
  8. 10.1037/0022-3514.49.3.843 · DOI · Paper page
  9. Slovic P., 1971, Organ. Behavior and Human Performance, 6, 641
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  13. 10.2307/3150927 · DOI

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Metadata

Authors
Venkatesh, V.
Affiliations
University of Maryland, College Park (US)
Corresponding author
Venkatesh, Viswanath
ORCID
Venkatesh, Viswanath
Venue
Information Systems Research
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Published
2000-12
Volume
11
Issue
4
Pages
342-365
ISSN
  • 1047-7047 (ISSN-L)
  • 1526-5536
DOI
10.1287/isre.11.4.342.11872
OpenAlex
W2166982098
Cited by
6,664
References
141
Citations by year
2026: 229 · 2025: 337 · 2024: 343 · 2023: 418 · 2022: 464 · 2021: 439 · 2020: 344 · 2019: 361 · 2018: 299 · 2017: 297 · 2016: 345 · 2015: 342 · 2014: 365 · 2013: 327 · 2012: 302
FWCI
117.58
Type
journal article
Language
en
Open access
Locations
  • Information Systems Research (publishedVersion)
  • SSRN Electronic Journal (acceptedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Social Sciences › Gender Studies › Gender and Technology in Education
Keywords
perceived ease of use, technology acceptance model, anchoring and adjustment, computer self-efficacy, facilitating conditions, intrinsic motivation, computer playfulness, computer anxiety, emotions, perceived enjoyment, user acceptance, employee technology use

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