Cited by 6,664Technology Adoption and User BehaviourUsability and User Interface DesignGender and Technology in Education

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Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model

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Venkatesh, Viswanath·2000·Information Systems Research

DOI 10.1287/isre.11.4.342.11872

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Abstract

Much previous research has established that perceived ease of use is an important factor influencing user acceptance and usage behavior of information technologies. However, very little research has been conducted to understand how that perception forms and changes over time. The current work presents and tests an anchoring and adjustment-based theoretical model of the determinants of system-specific perceived ease of use. The model proposes control (internal and external—conceptualized as computer self-efficacy and facilitating conditions, respectively), intrinsic motivation (conceptualized as computer playfulness), and emotion (conceptualized as computer anxiety) as anchors that determine early perceptions about the ease of use of a new system. With increasing experience, it is expected that system-specific perceived ease of use, while still anchored to the general beliefs regarding computers and computer use, will adjust to reflect objective usability, perceptions of external control specific to the new system environment, and system-specific perceived enjoyment. The proposed model was tested in three different organizations among 246 employees using three measurements taken over a three-month period. The proposed model was strongly supported at all points of measurement, and explained up to 60% of the variance in system-specific perceived ease of use, which is twice as much as our current understanding. Important theoretical and practical implications of these findings are discussed.

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Authors: Venkatesh, V.
Affiliations: University of Maryland, College Park (US)
Corresponding author: Venkatesh, Viswanath
ORCID: Venkatesh, Viswanath
Venue: Information Systems Research
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Published: 2000-12
Volume: 11
Issue: 4
Pages: 342-365
ISSN: 1047-7047 (ISSN-L)
1526-5536
DOI: 10.1287/isre.11.4.342.11872
OpenAlex: W2166982098
Cited by: 6,664
References: 141
Citations by year: 2026: 229 · 2025: 337 · 2024: 343 · 2023: 418 · 2022: 464 · 2021: 439 · 2020: 344 · 2019: 361 · 2018: 299 · 2017: 297 · 2016: 345 · 2015: 342 · 2014: 365 · 2013: 327 · 2012: 302
FWCI: 117.58
Type: journal article
Language: en
Open access: green
doi.org
Locations: Information Systems Research (publishedVersion)
SSRN Electronic Journal (acceptedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Social Sciences › Gender Studies › Gender and Technology in Education
Keywords: perceived ease of use, technology acceptance model, anchoring and adjustment, computer self-efficacy, facilitating conditions, intrinsic motivation, computer playfulness, computer anxiety, emotions, perceived enjoyment, user acceptance, employee technology use

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Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model

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