The DOI matches its Crossref record; 42 of the 42 references it cites were found in a registry or an index.
The Ability of Psychological Flexibility and Job Control to Predict Learning, Job Performance, and Mental Health
Abstract
Summary This longitudinal study tested the degree to which an individual characteristic, psychological flexibility, and a work organization variable, job control, predicted ability to learn new skills at work, job performance, and mental health, amongst call center workers in the United Kingdom (N = 448). As hypothesized, results indicated that job control, psychological flexibility, and the synergistic interaction between the two, predicted people's ability to learn a new computer software program, as well as their mental health and job performance, which was objectively measured. Discussion focuses on the implications of these, and previous findings, for organizational behavior.
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“These concurrent, predictive and discriminant validity findings for the AAQ-II closely reflect those that were found for the AAQ-I (e.g., Hayes et al., 2004; Bond & Flaxman, 2006).”
From Preliminary Psychometric Properties of the Acceptance and Action Questionnaire–II: A Revised Measure of Psychological Inflexibility and Experiential Avoidance (2011) · cites this paper as Bond & Flaxman, 2006
In the citing paper
“Although previous studies have found an indirect effect of mindfulness [29] or psychological flexibility [12, 75], to our knowledge, this is the first study to show a significant improvement in psychological distress of NHS staff through an improvement of values (specifically there was an influence on values obstruction facet).”
From A workplace Acceptance and Commitment Therapy (ACT) intervention for improving healthcare staff psychological distress: A randomised controlled trial (2022) · cites this paper as [75]
In the citing paper
“Psychological flexibility has shown to be associated with higher life satisfaction, emotional well-being, job performance, and job satisfaction [28–31].”
In the citing paper
“research suggests that stress management interventions based on the acceptance and commitment therapy (ACT) have a positive impact on employees’ psychological health, well-being, and stress management skills [12-19].”
From Feasibility of a personal health technology-based psychological intervention for men with stress and mood problems: Randomized controlled pilot trial (2013) · cites this paper as [16]
In the citing paper
“ACT-based interventions have been found effective in reducing work stress and increasing work performance and the ability to innovate [14-17].”
From Mobile Mental Wellness Training for Stress Management: Feasibility and Design Implications Based on a One-Month Field Study (2013) · cites this paper as [16]
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Peled-Laskov, R., & Timor, U. (2018) · International Journal of Criminology and Sociology · doi:10.6000/1929-4409.2018.07.01 · Cited by 8
“In the prison environment independence and work satisfaction are influenced by a series of interrelated psycho-social factors (Bond & Flaxman, 2006).”
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“Although ACT has primarily been explored in clinical applications, there are also indications that psychological flexibility has implications for job performance and attitudes in organizations (e.g., Bond & Bunce, 2003; Bond & Flaxman, 2006; Bond, Hayes, & Barnes-Holmes, 2006).”
BackgroundHussenoeder, F. S., Conrad, I., Riedel-Heller, S. G., & Rodriguez, F. S. (2020) · Journal of Occupational and Environmental Medicine · doi:10.1097/jom.0000000000001833 · Cited by 8
“Job control, that is, worker’s control over their tasks and work organization, is negatively associated with depression,(32,33) burnout,(34) and suicide(35) and positively with mental health.(36) Unlike the previously discussed concepts decision authority and job control which more broadly address employees’ ability t…”
BackgroundPingo, J. C., Dixon, M. R., & Paliliunas, D. (2020) · Behavior Analysis in Practice · doi:10.1007/s40617-018-00275-9 · Cited by 9
“Although these interventions have demonstrated utility when improving workplace performance in many areas for DSPs, Bond and Flaxman (2006) discuss the potential of the addition of treatment components that incorporate verbal behavior and Portions of this project were completed as part of the dissertation of the first…”
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Raemdonck, I., Beausaert, S. A. J., HEIJDEN, B. I. J. M. V. D., & Segers, M. S. R. (2022) · Vocations and Learning · doi:10.1007/s12186-022-09291-x · Cited by 8
“Several previous empirical studies demonstrated a positive correlation between job autonomy and expertise (Schraub et al., 2011) and between job autonomy and personal flexibility (Bond & Flaxman, 2006; Bond et al., 2008; Kohn & Schooler, 1978).”
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Augustus, J., Goodall, D., & Williams, B. (2023) · Research in Post-Compulsory Education · doi:10.1080/13596748.2023.2253656 · Cited by 7
“Whilst current research indicates that workplace resilience training can improve both well-being and productivity, surprisingly this remains an under researched area (Bond and Flaxman 2006, 115–121; Broome, Orme-Johnson, and Schmidt-Wilk 2005, 240–242).”
BackgroundGoltz, S. M. (2013) · Journal of Organizational Behavior Management · doi:10.1080/01608061.2012.757993 · Cited by 7
“Although this has primarily been explored in clinical applications, there are also indications that psychological flexibility has implications for job performance and attitudes in organizations (e.g., Bond & Flaxman, 2006; Bond, Hayes, & Barnes-Holmes, 2006).”
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Lindberg, P., Karlsson, T., & Vingård, E. (2015) · Cited by 7
Ding, D., & Wenjuan, W. A. N. G. (2022) · PSYCHOLOGIA · doi:10.2117/psysoc.2021-a154 · Cited by 8
When coaching is a calling: A moderated mediating model among school sports coaches
Lu, W. C., Lin, S., Cheng, C.-F., & Wu, M.-H. (2022) · International Journal of Sports Science & Coaching · doi:10.1177/17479541221103778 · Cited by 7
“In previous studies, researchers have emphasized job control as one of the prominent resources for work outcomes and mental health.(31) Although sports coaching is generally viewed as highly autonomous work, only limited research has discussed the importance of job control for coaching effectiveness.”
BackgroundThe Effectiveness of an Acceptance and Commitment Intervention for Work Stress
Schwetschenau, H. M. (2008) · ScholarWorks@BGSU (Bowling Green State University) · Cited by 7
Al-Jabari, R. M. (2012) · University of North Texas Digital Library (University of North Texas) · doi:10.12794/metadc177172 · Cited by 7
Mollet, M. C., Zerhouni, O., Bagnis, C. I., & Romo, L. (2025) · Journal of Advanced Nursing · doi:10.1111/jan.70299 · Cited by 7
“Psychological flexibility has been demonstrated to be associated with enhanced work outcomes, including improved mental health, elevated job performance, augmented capacity for skill acquisition and diminished rates of absenteeism (Bond and Flaxman 2006).”
Schaper, N. (2021) · Nomos Verlagsgesellschaft mbH & Co. KG eBooks · doi:10.5771/9783748909378-355 · Cited by 6
“Ebenso konnten auch Bond und Flaxman (2006) zeigen, dass eine erweiterte Handlungskontrolle die Fähigkeitsentwicklung vorhersagt, ebenso wie eine verbesserte Leistung und psychische Gesundheit.”
BackgroundA psychosocial measure of the factual autonomy and job satisfaction among prison employees
Avdija, A. S., & Roy, S. (2012) · Criminal Justice Studies · doi:10.1080/1478601x.2012.705533 · Cited by 6
“In the prison settings, both the factual autonomy (FA) and job satisfaction are effected by a set of interrelated factors, social and psychological in nature (Bond & Flaxman, 2006 ; Florit & Lladosa, 2007 ; Hornung & Rousseau, 2007 ; Logan & Ganster, 2005 ; Okpara, 2004 ; Sharma, Verma, Verma, & Malhotra, 2010 ).”
BackgroundMusanje, K., Flaxman, P. E., McIntosh, R., & Kasujja, R. (2024) · PLOS mental health. · doi:10.1371/journal.pmen.0000127 · Cited by 5
Brooks, J. R., Murphy, E. R., Gallagher, M. W., & Walker, R. L. (2025) · Behavior Therapy · doi:10.1016/j.beth.2025.02.001 · Cited by 6
Vega-Campos, M., Pérez-Pérez, M., & Sarabia‐Cobo, C. (2025) · SAGE Open · doi:10.1177/21582440251320192 · Cited by 5
“A u t h o r s . cases, they used samples from public (Flaxman & Bond, 2010) or private service companies (Bond & Bunce, 2000, 2003; Bond & Dryden, 2002; Bond & Flaxman, 2006; Lloyd et al., 2013a, based in the United Kingdom.”
West, D. M., Assemi, K., Ragulan, S., & Houmanfar, R. A. (2024) · Behavior Analysis in Practice · doi:10.1007/s40617-024-00950-0 · Cited by 6
Psychological inflexibility and adherence to the therapy among parents of autistic
Moreno, J. (2020) · Avances en Psicología Latinoamericana · doi:10.12804/revistas.urosario.edu.co/apl/a.7904 · Cited by 5
“These behaviors fit with the explanation of Bond and Flaxman (2006), who stated that in the process of cognitive diffusion, people are not generally aware of the processes of thinking, feeling, remembering, or living the experience of the present moment, and their actions are determined by fused…”
BackgroundAcceptance and Commitment Coaching in the Workplace
Skews, R., West, A., & Archer, R. (2021) · Springer eBooks · doi:10.1007/978-3-030-79952-6_26 · Cited by 5
Supporting Care Staff Using Mindfulness‐ and Acceptance‐ Approaches
Noone, S. J. (2012) · Wiley eBooks · doi:10.1002/9781118329252.ch13 · Cited by 5
The Always on Employee: The Antecedents and Consequences of Work-Related Email Use After Hours
Manapragada, A. (2017) · FIU - Digital Commons (Florida International University) · doi:10.25148/etd.fidc001945 · Cited by 5
“Job control has been examined in relation to several psychological and behavioral factors, such as job satisfaction (Bond & Bunce, 2003) and work performance (Bond & Flaxman, 2006).”
BackgroundContemporary Research on Management and Business
Noviaristanti, S. (2022) · CRC Press eBooks · doi:10.1201/9781003295952 · Cited by 6
Koydemir, S., Varol, M., Fehn, T., BİLGİÇ, İ. D., Gauglitz, I. K., & Schütz, A. (2022) · Current Psychology · doi:10.1007/s12144-022-03865-7 · Cited by 6
Roberge, C., & Meunier, S. (2023) · Journal of Occupational Rehabilitation · doi:10.1007/s10926-023-10131-5 · Cited by 4
“Several strategies of this dimension (e.g., avoid letting oneself overwhelmed by one’s negative emotions) can be useful to foster the psychological flexibility that allows people not to be invaded or guided by unwanted thoughts and emotions [49].”
Rodríguez‐Carvajal, R., Jiménez, B. M., de Rivas, S., Álvarez-Bejarano, A., & Vergel, A. I. S. (2010) · Cited by 4
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Putri, M. I. R., Rohyatin, H., & Latipun, L. (2021) · Spiritual Psychology and Counseling · doi:10.37898/spc.2021.6.1.112 · Cited by 4
Kotta, I. (2020) · The Proceedings of the International Conference on Humanities, Psychology and Social Sciences. · doi:10.33422/11th.hpsconf.2020.12.94 · Cited by 4
“Emotional wellbeing of young adults was predicted by psychological flexibility in several studies (Masuda et al., 2010; Bond and Bunce, 2003; Bond & Flaxman, 2006).”
MethodGijbels, D., Raemdonck, I., Vervecken, D., & Herck, J. V. (2012) · Springer eBooks · doi:10.1007/978-94-007-2846-2_5 · Cited by 4
Hosseinian, S., Pordelan, N., Hamid, H., & Samaneh, S. (2014) · Majallah-i dānishgāh-i ̒ulūm-i pizishkī-i Māzandarān/Journal of Mazandaran University of Medical Sciences · Cited by 4
Cambaz, H. Z., & Ünal, G. (2021) · International Journal of Cognitive Research in Science Engineering and Education · doi:10.23947/2334-8496-2021-9-1-13-22 · Cited by 4
“It has been shown in different contexts that psychological flexibility is an important variable in maintaining mental health, and the lack of psychological flexibility in many psychopathology situations (Bond and Flaxman, 2006; Ciarrochi, Bilich and Godsellet, 2010; Kashdan and Rottenberg, 2010; McCracken and Morley,…”
BackgroundDesign and Evaluation of Online and Mobile Applications for Stress Management and Healthy Eating
Kaipainen, K. (2014) · Tampere University Institutional Repository (Tampere University) · Cited by 4
Chen, L., & Zhang, S. (2025) · Behavioral Sciences · doi:10.3390/bs15060796 · Cited by 4
“Psychological job control encourages employees to shift their focus from formal work tasks to organization-ally valuable extra-role behaviors (Bond & Flaxman, 2006).”
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Tezer, M. (2023) · Education and human development · doi:10.5772/intechopen.107819 · Cited by 3
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Zhang, Y., Lei, S., & Yang, F. (2025) · Frontiers in Public Health · doi:10.3389/fpubh.2025.1527511 · Cited by 3
“Job control refers to an employee’s perceived ability to exert some control over the work environment (72).”
Verdonk, C., Alescio‐Lautier, B., Paban, V., Chambon, C., Ferrer, M.-H., & Trousselard, M. (2017) · L Évolution Psychiatrique · doi:10.1016/j.evopsy.2017.01.003 · Cited by 5
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Azevedo, A., Hurst, D., & Dwyer, R. J. (2015) · International Business Research · doi:10.5539/ibr.v8n3p11 · Cited by 3
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An investigation on factors of work stress influence job performance: Moderating social support
Sai, M. L. (2014) · UUM Electronic Theses and Dissertation [eTheses] (Northern University of Malaysia) · Cited by 3
Workplace autonomy and mental health
Spearing, J. (2025) · Economics & Human Biology · doi:10.1016/j.ehb.2025.101469 · Cited by 5
Acceptance and Commitment Therapy Inside Behavior Analysis
Tarbox, J., Chastain, A. N., & Szabo, T. G. (2022) · Oxford University Press eBooks · doi:10.1093/oxfordhb/9780197550076.013.31 · Cited by 2
ÖĞRETMEN PSİKOLOJİK ESNEKLİK ÖLÇEĞİ’ NİN GELİŞTİRİLMESİ
Aslan, H., & Dost, M. T. (2023) · Elektronik Sosyal Bilimler Dergisi · doi:10.17755/esosder.1197849 · Cited by 3
Investigation of Academic Success, Psychological Flexibility and Self-efficacy in Teacher Candidates
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Huo, M. (2024) · Personnel Review · doi:10.1108/pr-09-2023-0796 · Cited by 4
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Psychological Flexibility and Eating Disorder Spectrum Problems
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The Psychological Flexibility Sport Scale: Adaptation, Validity and Reliability Study
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“Both dimensions of emotional labor are needed to deal with the regulation of rising emotions, the suppression of emotions, and the transformation of thoughts and feelings in the employement setting (Bond & Flaxman, 2006).”
BackgroundPramesti, M. A., Hayati, E. N., & Bashori, K. (2024) · Psychosophia Journal of Psychology Religion and Humanity · doi:10.32923/psc.v6i1.3630 · Cited by 1
The Effects of a Psychological Flexibility Intervention on Well-Being at Work
de Oliveira, A. S., Mourão, L., & Martins, L. F. (2024) · Psico-USF · doi:10.1590/1413-8271202429e269673 · Cited by 1
“…corroborates previous studies that have indicated favorable results in developing psychological flexibility skills to improve the adaptation to new experiences (Pinto et al., 2015), as well as higher levels of learning new skills and worker well-being (Bond & Flaxman, 2006; Hayes et al., 2006).”
BackgroundResultOhly, S., & Venz, L. (2025) · Oxford University Press eBooks · doi:10.1093/oso/9780197692554.003.0005 · Cited by 2
Gardner, P., & Augustus, J. (2025) · Research in Post-Compulsory Education · doi:10.1080/13596748.2025.2502255 · Cited by 1
“Whilst this can create a sense of preparedness, it could also lead to boundaries being challenged and role confusion (Bond and Flaxman 2006, 115–120; Luck 2010, 273–287; Owen 2002, 10–15; Race 2010).”
Rakesh, A., Murti, A. B., & Joshi, R. (2025) · Management and Labour Studies · doi:10.1177/0258042x251400826 · Cited by 2
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“…have also been applied to various organisational groups, including healthcare workers (Prudenzi et al., 2021), first responders (Baker et al., 2022), call centre employees (Bond & Flaxman, 2006), teachers (Galhardo et al., 2021) and government department employees (Lloyd et al., 2013).”
Dismantling an ACT-Based Intervention for Work Stress: Do Values Really Matter?
Hermann, B. A. (2008) · DigitalCommons (California Polytechnic State University) · Cited by 1
de la Fuente, J., Franco, C., & Mañas, I. M. (2010) · Cited by 1
de Souza, B. C., Roazzi, A., de Paula, S. L., & de Souza, J. R. (2019) · Acta Scientiae · doi:10.17648/acta.scientiae.v21iss1id4936 · Cited by 1
“Isto está diretamente associado ao desempenho e pode ser promovido como uma habilidade, mesmo que se reconheça a existência de uma forte influência de eventuais tendências biológicas ou elementos situacionais (Bond & Bruce, 2003, Bond & Flaxman, 2008).”
BackgroundSEYREK, Ö. D., Genç, A., & Ersanlı, E. (2025) · Psychology in the Schools · doi:10.1002/pits.23440 · Cited by 1
“…which generally enhances compassion skills in teachers and reflects this in the classroom environment (Taylor et al. 2016), determining the facilitating effect of psychological flexibility at work (Bond and Flaxman 2006) would be beneficial both for strengthening their workplace performance.”
Implications of Resilience for Sports Psychology
Fan, R., & Zhang, Y. (2019) · International Symposium on Management and Social Sciences (ISMSS) · doi:10.2991/ismss-19.2019.69 · Cited by 1
“Bond and Flaxman(2006) used a cross-time experimental design approach to explore the relationship between individual resilience and employees' learning effect, job performance and mental health after learning new software courses [15].”
BackgroundIs job control always beneficial? Exploring its nonlinearity in creativity and in‐role performance
Du, Y., Zhang, L., Bu, Q., & Kurniawan, A. (2019) · Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration · doi:10.1002/cjas.1541 · Cited by 1
المرونة النفسیة وعلاقتها بالیقظة العقلیة لدى طلاب کلیة التربیة (دراسة تنبؤیة)
إسماعيل, ه. خ. س. (2017) · مجلة الإرشاد النفسی · doi:10.21608/cpc.2017.42852 · Cited by 1
MINDFULNESS IN UNIVERSITY EDUCATION: A PILOT STUDY
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Job demands–control and work–family conflict on public servant's performance
Nainggolan, J., & Pusparini, E. S. (2022) · CRC Press eBooks · doi:10.1201/9781003295952-28 · Cited by 1
Bagaimana kontrol kerja memengaruhi pembelajaran informal pada karyawan senior?
Putri, R. M., & Purba, D. E. (2022) · Jurnal Psikologi Sosial · doi:10.7454/jps.2022.17 · Cited by 1
Psychosocial risk factors for call centre employees
Sprigg, C. A. (2011) · White Rose eTheses Online (University of Leeds, The University of Sheffield, University of York) · Cited by 1
The mechanisms of change associated with exposure in act versus CBT for treatment of arachnophobia
Wagener, A. L. (2012) · Holmes Museum Of Anthropology (Wichita State University)
Thomas, L. P. (2011) · Research Commons (University of Waikato)
Aceptación y flexibilidad psicológica ante el contexto docente: un estudio piloto
Montesinos, F. (2011)
Job and Work Design References
Parker, S. K. (2014)
Bond, F. W., Flaxman, P. E., & Bunce, D. J. (2008)
Self-citationTowards a dynamic understanding of burnout
Dawson, N. (2015) · City Research Online (City University London)
Reviewing psychological facets of workplace innovation
Costantini, A., Sartori, R., & Ceschi, A. (2017) · EWOP in Practice · doi:10.21825/ewopinpractice.87100
“…study among call centre workers in the UK, job control, along with individual psychological flexibility and the interaction between these two factors was shown to predict people’s ability to learn a new ITC application, employees’ mental health and job performance (Bond & Flaxman, 2006).”
BackgroundUpdate psychische Gesundheit von Piloten
Siedenburg, J. (2018) · Flugmedizin · Tropenmedizin · Reisemedizin - FTR · doi:10.1055/a-0655-1666
“Zu den beruflichen Stressoren gehören Arbeitsbelastung, hohe Verantwortlichkeit angesichts der Sicherheit der Passagiere, erhebliche wirtschaftliche und finanzielle Auswirkungen der Tätigkeit [20], das Steuern komplexer Flugzeuge, enge Flugpläne sowie deren kurzfristige Änderungen und Zeitdruck, ungünstige Wetterbedin…”
BackgroundInfluentialA Study on Relationship between Personnel Module Education using ERP and Class Satisfaction
Song, H.-C. (2019) · Journal of Digital Contents Society · doi:10.9728/dcs.2019.20.12.2417
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Metadata
- Authors
- Bond, F. W., & Flaxman, P. E.
- Affiliations
- University of London (GB)
- Venue
- Journal of Organizational Behavior Management
- Publisher
- Informa UK Limited
- Published
- 2006-11-07
- Volume
- 26
- Issue
- 1-2
- Pages
- 113-130
- ISSN
- 0160-8061 (ISSN-L)
- 1540-8604
- OpenAlex
- W2116261668
- Cited by
- 221
- References
- 42
- Citations by year
- 2026: 4 · 2025: 18 · 2024: 16 · 2023: 15 · 2022: 22 · 2021: 11 · 2020: 12 · 2019: 11 · 2018: 11 · 2017: 11 · 2016: 11 · 2015: 11 · 2014: 13 · 2013: 9 · 2012: 10
- FWCI
- 6.35
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Organizational Behavior Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Psychology › Clinical Psychology › Mindfulness and Compassion Interventions
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Workplace Health and Well-being
- Keywords
- psychological flexibility, job control, employee performance, mental health, workplace learning, call center employees, software training, work organization, individual differences, interaction effects
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