The Importance of a General Measure of Brand Engagement on Market Behavior: Development and Validation of a Scale
Abstract
Brand engagement in self-concept (BESC) is a generalized view of brands in relation to the self, with consumers varying in their tendency to include important brands as part of their self-concepts. The authors develop an eight-item scale to measure BESC and demonstrate that it captures a consumer's general engagement with brands. This scale successfully predicts consumers’ differential attention to, memory of, and preference for their favorite brands. Brand engagement in self-concept is also related to differential brand loyalty, with high-BESC consumers being less price and time sensitive regarding their favorite brands than low-BESC consumers. The authors discuss the usefulness of this construct for marketing research.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314 · see citing works
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
Multiple regression: testing and interpreting interactions
(1992) · Choice Reviews Online · doi:10.5860/choice.29-3352 · Cited by 36,644 · see citing works
The satisfaction with life scale
Diener, E., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985) · Journal of Personality Assessment · doi:10.1207/s15327752jpa4901_13 · Cited by 31,768 · see citing works
Society and the Adolescent Self-Image
Rosenberg, M. (1965) · doi:10.1515/9781400876136 · Cited by 30,126 · see citing works
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
Keller, K. L. (1993) · Journal of Marketing · doi:10.2307/1252054 · Cited by 14,763 · see citing works
Measuring individual differences in implicit cognition: The implicit association test.
Greenwald, A. G., McGhee, D. E., & Schwartz, J. L. K. (1998) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.74.6.1464 · Cited by 11,720 · see citing works
Possessions and the Extended Self
Belk, R. W. (1988) · Journal of Consumer Research · doi:10.1086/209154 · Cited by 9,064 · see citing works
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
Fournier, S. (1998) · Journal of Consumer Research · doi:10.1086/209515 · Cited by 7,542 · see citing works
Dimensions of Brand Personality
Aaker, J. L. (1997) · Journal of Marketing Research · doi:10.2307/3151897 · Cited by 7,380 · see citing works
Assessing construct validity in organizational research
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991) · Administrative Science Quarterly · doi:10.2307/2393203 · Cited by 6,621 · see citing works
Strategic Brand Management: Building, Measuring, and Managing Brand Equity
Keller, K. L. (1997) · Cited by 4,774 · see citing works
Muniz, A. M., & O'Guinn, T. C. (2001) · Journal of Consumer Research · doi:10.1086/319618 · Cited by 3,998 · see citing works
Self-schemata and processing information about the self.
Markus, H. R. (1977) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.35.2.63 · Cited by 3,911 · see citing works
Self-Concept in Consumer Behavior: A Critical Review
Sirgy, M. J. (1982) · Journal of Consumer Research · doi:10.1086/208924 · Cited by 3,725 · see citing works
The Measurement of Independent and Interdependent Self-Construals
Singelis, T. M. (1994) · Personality and Social Psychology Bulletin · doi:10.1177/0146167294205014 · Cited by 3,605 · see citing works
A Consumer Values Orientation for Materialism and Its Measurement: Scale Development and Validation
Richins, M. L., & Dawson, S. A. (1992) · Journal of Consumer Research · doi:10.1086/209304 · Cited by 3,381 · see citing works
Fiske, S. T., & Neuberg, S. L. (1990) · Advances in experimental social psychology · doi:10.1016/s0065-2601(08)60317-2 · Cited by 3,367 · see citing works
A Collective Self-Esteem Scale: Self-Evaluation of One’s Social Identity
Luhtanen, R., & Crocker, J. (1992) · Personality and Social Psychology Bulletin · doi:10.1177/0146167292183006 · Cited by 3,057 · see citing works
Models of the self: self-construals and gender.
Cross, S., & Madson, L. (1997) · Psychological bulletin · doi:10.1037/0033-2909.122.1.5 · Cited by 2,851 · see citing works
Measuring the hedonic and utilitarian dimensions of consumer attitude
Voss, K. E., Spangenberg, E. R., & Grohmann, B. (2003) · Journal of Marketing Research · doi:10.1509/jmkr.40.3.310.19238 · Cited by 2,151 · see citing works
Self-citationSelf-concept clarity: Measurement, personality correlates and cultural boundaries
Campbell, J. D., Trapnell, P. D., Heine, S. J., Katz, I. M., Lavallee, L. F., & Lehman, D. R. (1996) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.70.1.141 · Cited by 2,088 · see citing works
Self‐Construal, Reference Groups, and Brand Meaning
Escalas, J. E., & Bettman, J. R. (2005) · Journal of Consumer Research · doi:10.1086/497549 · Cited by 2,048 · see citing works
A unified theory of implicit attitudes, stereotypes, self-esteem, and self-concept.
Greenwald, A. G., Banaji, M. R., Rudman, L. A., Farnham, S. D., Nosek, B. A., & Mellott, D. S. (2002) · Psychological Review · doi:10.1037/0033-295x.109.1.3 · Cited by 1,559 · see citing works
Aaker, J. L., Fournier, S. M., & Brasel, S. A. (2004) · Journal of Consumer Research · doi:10.1086/383419 · Cited by 1,553 · see citing works
You Are What They Eat: The Influence of Reference Groups on Consumers’ Connections to Brands
Escalas, J. E., & Bettman, J. R. (2003) · Journal of Consumer Psychology · doi:10.1207/s15327663jcp1303_14 · Cited by 1,539 · see citing works
The Material Values Scale: Measurement Properties and Development of a Short Form
Richins, M. L. (2004) · Journal of Consumer Research · doi:10.1086/383436 · Cited by 1,427 · see citing works
Narrative Processing: Building Consumer Connections to Brands
Escalas, J. E. (2004) · Journal of Consumer Psychology · doi:10.1207/s15327663jcp1401&2_19 · Cited by 1,398 · see citing works
Using the implicit association test to measure self-esteem and self-concept
Greenwald, A. G., & Farnham, S. D. (2000) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.79.6.1022 · Cited by 1,393 · cited 15× · see citing works
“Because BESC is defined as a person’s tendency to incorporate his or her own favorite brands into the self-concept, we implemented an idiographic IAT (Greenwald and Farnham 2000), in which participants initially entered their five most and five least favorite brand names, which then served as brand stimuli in the IAT.”
BackgroundMethodInfluentialWe Are What We Post? Self-Presentation in Personal Web Space
Schau, H. J., & Gilly, M. C. (2003) · Journal of Consumer Research · doi:10.1086/378616 · Cited by 1,258 · see citing works
The relational-interdependent self-construal and relationships.
Cross, S. E., Bacon, P. L., & Morris, M. L. (2000) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.78.4.791 · Cited by 1,092 · see citing works
The Effects of Brand Relationship Norms on Consumer Attitudes and Behavior
Aggarwal, P. (2004) · Journal of Consumer Research · doi:10.1086/383426 · Cited by 1,074 · see citing works
Valuing Things: The Public and Private Meanings of Possessions
Richins, M. L. (1994) · Journal of Consumer Research · doi:10.1086/209414 · Cited by 1,054 · see citing works
The use of expert judges in scale development
Hardesty, D. M., & Bearden, W. O. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(01)00295-8 · Cited by 820 · see citing works
On the social nature of nonsocial perception: The mere ownership effect.
Beggan, J. K. (1992) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.62.2.229 · Cited by 735 · see citing works
The New Strategic Brand Management
Kapferer, J. (2004) · HAL · Cited by 710 · see citing works
Markus, H. R., Crane, M., Bernstein, S., & Siladi, M. (1982) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.42.1.38 · Cited by 544 · see citing works
The Development of Self‐Brand Connections in Children and Adolescents
Chaplin, L. N., & John, D. R. (2005) · Journal of Consumer Research · doi:10.1086/426622 · Cited by 534 · see citing works
Advances in Experimental Psychology
Kiefer, M., Baumann, M. R. K., Huckauf, A., Ernst, M. O., Herbert, C., & Sauter, M. (2021) · Open Psychology · doi:10.1515/psych-2020-0116 · Cited by 487 · see citing works
The Role of Structural Equation Modeling in Scale Development
Noar, S. M. (2003) · Structural Equation Modeling: A Multidisciplinary Journal · doi:10.1207/s15328007sem1004_8 · Cited by 452 · see citing works
The Role and Measurement of Attachment in Consumer Behavior
Ball, A. D., & Tasaki, L. H. (1992) · Journal of Consumer Psychology · doi:10.1016/s1057-7408(08)80055-1 · Cited by 443 · see citing works
The Safety of Objects: Materialism, Existential Insecurity, and Brand Connection
Rindfleisch, A., Burroughs, J. E., & Wong, N. (2009) · Journal of Consumer Research · doi:10.1086/595718 · Cited by 441 · see citing works
The Relational-Interdependent Self-Construal, Self-Concept Consistency, and Well-Being.
Cross, S. E., Gore, J. S., & Morris, M. L. (2003) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.85.5.933 · Cited by 367 · see citing works
The Role and Measurement of Attachment in Consumer Behavior
Ball, A. D., & Tasaki, L. H. (1992) · Journal of Consumer Psychology · doi:10.1207/s15327663jcp0102_04 · Cited by 333 · see citing works
Self‐knowledge: An expanded view
Markus, H. R. (1983) · Journal of Personality · doi:10.1111/j.1467-6494.1983.tb00344.x · Cited by 311 · see citing works
Yoon, C., Gutchess, A. H., Feinberg, F. M., & Polk, T. A. (2006) · Journal of Consumer Research · doi:10.1086/504132 · Cited by 310 · see citing works
Cross, S. E., Morris, M. L., & Gore, J. S. (2002) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.82.3.399 · Cited by 301 · see citing works
Advertising and consumer psychology
Nias, D. K. B. (1985) · Behaviour Research and Therapy · doi:10.1016/0005-7967(85)90151-2 · Cited by 146 · see citing works
Reexamination of the Bem Sex-Role Inventory: The Interpersonal BSRI
Brems, C., & Johnson, M. E. (1990) · Journal of Personality Assessment · doi:10.1080/00223891.1990.9674086 · Cited by 43 · see citing works
Lindsay, K. A., & Widiger, T. A. (1995) · Journal of Personality Assessment · doi:10.1207/s15327752jpa6501_1 · Cited by 37 · see citing works
Contemporary marketing and consumer behavior: an anthropological sourcebook
(1995) · Choice Reviews Online · doi:10.5860/choice.33-2209 · Cited by 27 · see citing works
Terrasse, C. (2006) · HAL · Cited by 4 · see citing works
Flagged first, then by citations
2 of the 54 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011) · Journal of Service Research · doi:10.1177/1094670511411703 · Cited by 4,036 · see citing works
Customer engagement behavior: Theoretical foundations and research directions
van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010) · Journal of Service Research · doi:10.1177/1094670510375599 · Cited by 3,536 · see citing works
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2013.12.002 · Cited by 3,276 · see citing works
Demystifying customer brand engagement: Exploring the loyalty nexus
Hollebeek, L. D. (2010) · Journal of Marketing Management · doi:10.1080/0267257x.2010.500132 · Cited by 1,476 · see citing works
Exploring customer brand engagement: definition and themes
Hollebeek, L. D. (2011) · Journal of Strategic Marketing · doi:10.1080/0965254x.2011.599493 · Cited by 1,389 · see citing works
Consumer engagement in online brand communities: a social media perspective
Dessart, L., Veloutsou, C. A., & Morgan‐Thomas, A. (2015) · Journal of Product & Brand Management · doi:10.1108/jpbm-06-2014-0635 · Cited by 1,356 · see citing works
Hollebeek, L. D., Srivastava, R. K., & Chen, T. (2016) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-016-0494-5 · Cited by 1,051 · see citing works
Hollebeek, L. D., & Macky, K. (2019) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2018.07.003 · Cited by 978 · see citing works
A Generalized Multidimensional Scale for Measuring Customer Engagement
Vivek, S. D., Beatty, S. E., Dalela, V., & Morgan, R. M. (2014) · The Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679220404 · Cited by 742 · see citing works
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
So, K. K. F., King, C., Sparks, B., & Wang, Y. (2014) · Journal of Travel Research · doi:10.1177/0047287514541008 · Cited by 693 · see citing works
Identity-based consumer behavior
Reed, A., Forehand, M., Puntoni, S., & Warlop, L. (2012) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2012.08.002 · Cited by 658 · see citing works
Customer Engagement With Tourism Brands
So, K. K. F., King, C., & Sparks, B. (2012) · Journal of Hospitality & Tourism Research · doi:10.1177/1096348012451456 · Cited by 654 · see citing works
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, A. A., Beitelspacher, L. S., Grewal, D., & Hughes, D. E. (2013) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-013-0326-9 · Cited by 652 · see citing works
The power of social media analytics
Fan, W., & Gordon, M. D. (2014) · Communications of the ACM · doi:10.1145/2602574 · Cited by 635 · see citing works
Capturing consumer engagement: duality, dimensionality and measurement
Dessart, L., Veloutsou, C. A., & Morgan‐Thomas, A. (2016) · Journal of Marketing Management · doi:10.1080/0267257x.2015.1130738 · Cited by 626 · see citing works
Online brand community engagement: Scale development and validation
Baldus, B. J., Voorhees, C. M., & Calantone, R. J. (2014) · Journal of Business Research · doi:10.1016/j.jbusres.2014.09.035 · Cited by 611 · see citing works
Castillo, D. J., & Sánchez‐Fernández, R. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.07.009 · Cited by 580 · see citing works
The consumer psychology of brands
Schmitt, B. H. (2011) · Journal of Consumer Psychology · doi:10.1016/j.jcps.2011.09.005 · Cited by 565 · see citing works
Exploring positively- versus negatively-valenced brand engagement: a conceptual model
Hollebeek, L. D., & Chen, T. (2014) · Journal of Product & Brand Management · doi:10.1108/jpbm-06-2013-0332 · Cited by 528 · see citing works
Consumer engagement with self-expressive brands: brand love and WOM outcomes
Wallace, E., Buil, I., & de Chernatony, L. (2014) · Journal of Product & Brand Management · doi:10.1108/jpbm-06-2013-0326 · Cited by 525 · see citing works
Customer engagement in social media: a framework and meta-analysis
de Oliveira Santini, F., Ladeira, W. J., Pinto, D. C., Herter, M. M., Sampaio, C. H., & Babin, B. J. (2020) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-020-00731-5 · Cited by 523 · see citing works
New Product Design: Concept, Measurement, and Consequences
Homburg, C., Schwemmle, M., & Kuehnl, C. (2015) · Journal of Marketing · doi:10.1509/jm.14.0199 · Cited by 511 · see citing works
Consumer brand relationships research: A bibliometric citation meta-analysis
Fetscherin, M., & Heinrich, D. (2014) · Journal of Business Research · doi:10.1016/j.jbusres.2014.06.010 · Cited by 489 · see citing works
A higher-order model of consumer brand engagement and its impact on loyalty intentions
Dwivedi, A. (2015) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.02.007 · Cited by 467 · see citing works
Antecedents of consumer brand engagement and brand loyalty
Leckie, C., Nyadzayo, M., & Johnson, L. (2016) · Journal of Marketing Management · doi:10.1080/0267257x.2015.1131735 · Cited by 427 · see citing works
Hapsari, R. D. V., Clemes, M. D., & Dean, D. (2017) · International Journal of Quality and Service Sciences · doi:10.1108/ijqss-07-2016-0048 · Cited by 446 · see citing works
The Safety of Objects: Materialism, Existential Insecurity, and Brand Connection
Rindfleisch, A., Burroughs, J. E., & Wong, N. (2009) · Journal of Consumer Research · doi:10.1086/595718 · Cited by 441 · see citing works
See now, act now: How to interact with customers to enhance social commerce engagement?
Xue, J., Liang, X., Xie, T. F., & Wang, H. (2020) · Information & Management · doi:10.1016/j.im.2020.103324 · Cited by 432 · see citing works
Customer experience and engagement in tourism destinations: the experiential marketing perspective
Rather, R. A. (2019) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2019.1686101 · Cited by 421 · see citing works
Consumer engagement in online brand communities: a solicitation of congruity theory
Islam, J., Rahman, Z., & Hollebeek, L. (2017) · Internet Research · doi:10.1108/intr-09-2016-0279 · Cited by 327 · see citing works
Social media engagement: a model of antecedents and relational outcomes
Dessart, L. (2017) · Journal of Marketing Management · doi:10.1080/0267257x.2017.1302975 · Cited by 390 · see citing works
Engaging and retaining customers with AI and employee service
Prentice, C., & Nguyen, M. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102186 · Cited by 388 · see citing works
Algharabat, R., Rana, N. P., Alalwan, A. A., Baabdullah, A. M., & Gupta, A. K. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.01.016 · Cited by 386 · see citing works
Social media's slippery slope: challenges, opportunities and future research directions
Schultz, D. E., & Peltier, J. W. (2013) · Journal of Research in Interactive Marketing · doi:10.1108/jrim-12-2012-0054 · Cited by 377 · see citing works
Customer engagement and online reviews
Thakur, R. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.11.002 · Cited by 367 · see citing works
Drivers of Brand Commitment: A Cross-National Investigation
Eisingerich, A. B., & Rubera, G. (2010) · Journal of International Marketing · doi:10.1509/jimk.18.2.64 · Cited by 353 · see citing works
More than Fit: Brand Extension Authenticity
Spiggle, S., Nguyen, H. T., & Caravella, M. (2012) · Journal of Marketing Research · doi:10.1509/jmr.11.0015 · Cited by 343 · see citing works
Yoshida, M., Gordon, B. S., Nakazawa, M., & Biscaia, R. (2014) · Journal of Sport Management · doi:10.1123/jsm.2013-0199 · Cited by 333 · see citing works
A meta‐analysis of customer engagement behaviour
Barari, M. M., Ross, M., Quach, S., & Surachartkumtonkun, J. (2020) · International Journal of Consumer Studies · doi:10.1111/ijcs.12609 · Cited by 305 · see citing works
Understanding Customer Engagement and Loyalty: A Case of Mobile Devices for Shopping
Thakur, R. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.06.004 · Cited by 290 · see citing works
Algharabat, R., Rana, N. P., Dwivedi, Y. K., Alalwan, A. A., & Qasem, Z. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.09.011 · Cited by 289 · see citing works
Fernandes, T., & Moreira, M. (2019) · Journal of Product & Brand Management · doi:10.1108/jpbm-08-2017-1545 · Cited by 277 · see citing works
Trust transfer in social media brand communities: The role of consumer engagement
Liu, L., Lee, M., Liu, R., & Chen, J. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.02.006 · Cited by 265 · see citing works
Loureiro, S. M. C., Romero, J., & Bilro, R. G. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.09.038 · Cited by 265 · see citing works
Chen, R., Zhou, Z., Zhan, G., & Zhou, N. (2019) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2019.100402 · Cited by 259 · see citing works
An integrated model of customer-brand engagement: Drivers and consequences
France, C., Merrilees, B., & Miller, D. (2016) · Journal of Brand Management · doi:10.1057/bm.2016.4 · Cited by 255 · see citing works
Effects of advertising-evoked vicarious nostalgia on brand heritage
Merchant, A., & Rose, G. M. (2012) · Journal of Business Research · doi:10.1016/j.jbusres.2012.05.021 · Cited by 253 · see citing works
Celebrity endorsement, self-brand connection and consumer-based brand equity
Dwivedi, A., Johnson, L. W., & McDonald, R. E. (2015) · Journal of Product & Brand Management · doi:10.1108/jpbm-10-2014-0722 · Cited by 247 · see citing works
The Grounded Theory Approach to Consumer-brand Engagement: The Practitioner's Standpoint
Gambetti, R. C., Graffigna, G., & Biraghi, S. (2012) · International Journal of Market Research · doi:10.2501/ijmr-54-5-659-687 · Cited by 246 · see citing works
Rather, R. A., & Hollebeek, L. D. (2019) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-10-2017-0627 · Cited by 245 · see citing works
Strategic drivers, anticipated and unanticipated outcomes of customer engagement
Hollebeek, L. D., Conduit, J., & Brodie, R. J. (2016) · Journal of Marketing Management · doi:10.1080/0267257x.2016.1144360 · Cited by 238 · see citing works
How Important Are Brands? A Cross-Category, Cross-Country Study
Fischer, M., Völckner, F., & Sattler, H. (2010) · Journal of Marketing Research · doi:10.1509/jmkr.47.5.823 · Cited by 236 · see citing works
Virtual brand community engagement practices: a refined typology and model
Hollebeek, L. D., Jurić, B., & Tang, W. (2017) · Journal of Services Marketing · doi:10.1108/jsm-01-2016-0006 · Cited by 233 · see citing works
An integrated model of social media brand engagement
Gómez, M., Lopez, C., & Molina, A. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2019.01.026 · Cited by 204 · see citing works
The role of social network websites in the consumer–brand relationship
Park, H., & Kim, Y. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.03.011 · Cited by 229 · see citing works
Promoting sales of online games through customer engagement
Cheung, C. M. K., Shen, X., Lee, Z. W. Y., & Chan, T. K. H. (2015) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2015.03.001 · Cited by 226 · see citing works
Brand engagement and experience in online services
Khan, I. M., Hollebeek, L. D., Fatma, M., Islam, J. U., & Rahman, Z. (2019) · Journal of Services Marketing · doi:10.1108/jsm-03-2019-0106 · Cited by 223 · see citing works
The customer engagement ecosystem
Masłowska, E., Malthouse, E. C., & Collinger, T. (2016) · Journal of Marketing Management · doi:10.1080/0267257x.2015.1134628 · Cited by 220 · see citing works
Consequences of customer engagement and customer self-brand connection
Tena, M. Á. M., Monferrer, D., & Estrada, M. M. (2018) · Journal of Services Marketing · doi:10.1108/jsm-08-2016-0320 · Cited by 219 · see citing works
How stories generate consumer engagement: An exploratory study
Dessart, L., & Pitardi, V. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.06.045 · Cited by 214 · see citing works
Antecedents of brand love in online network-based communities. A social identity perspective
Vernuccio, M., Pagani, M., Barbarossa, C., & Pastore, A. (2015) · Journal of Product & Brand Management · doi:10.1108/jpbm-12-2014-0772 · Cited by 212 · see citing works
A Consumer-based Taxonomy of Digital Customer Engagement Practices
Eigenraam, A. W., Eelen, J., van Lin, A., & Verlegh, P. W. J. (2018) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2018.07.002 · Cited by 212 · see citing works
Our possessions, our selves: Domains of self‐worth and the possession–self link
Ferraro, R., Escalas, J. E., & Bettman, J. R. (2010) · Journal of Consumer Psychology · doi:10.1016/j.jcps.2010.08.007 · Cited by 209 · see citing works
The transpiring journey of customer engagement research in marketing
Islam, J., & Rahman, Z. (2016) · Management Decision · doi:10.1108/md-01-2016-0028 · Cited by 195 · see citing works
Examining the antecedents and consequences of mobile app engagement
Kim, S., & Baek, T. H. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2017.10.008 · Cited by 203 · see citing works
Hepola, J., Karjaluoto, H., & Hintikka, A. (2017) · Journal of Product & Brand Management · doi:10.1108/jpbm-10-2016-1348 · Cited by 202 · see citing works
Fifteen years of customer engagement research: a bibliometric and network analysis
Hollebeek, L. D., Sharma, T. G., Pandey, R., Sanyal, P., & Clark, M. K. (2021) · Journal of Product & Brand Management · doi:10.1108/jpbm-01-2021-3301 · Cited by 202 · see citing works
Materialism pathways: The processes that create and perpetuate materialism
Richins, M. L. (2017) · Journal of Consumer Psychology · doi:10.1016/j.jcps.2017.07.006 · Cited by 201 · see citing works
Consequences of Consumer Engagement in Service Marketing: An Empirical Exploration
Rather, R. A. (2018) · Journal of Global Marketing · doi:10.1080/08911762.2018.1454995 · Cited by 201 · see citing works
Schee, B. A. V., Peltier, J. W., & Dahl, A. J. (2020) · Journal of Research in Interactive Marketing · doi:10.1108/jrim-01-2020-0010 · Cited by 201 · see citing works
The role of customer brand engagement and brand experience in online banking
Khan, I. M., Rahman, Z., & Fatma, M. (2016) · International Journal of Bank Marketing · doi:10.1108/ijbm-07-2015-0110 · Cited by 200 · see citing works
Food advertising to children and its effects on diet: review of recent prevalence and impact data
Boyland, E. J., & Whalen, R. (2015) · Pediatric Diabetes · doi:10.1111/pedi.12278 · Cited by 199 · see citing works
Kwon, J.-H., Jung, S.-H., Choi, H.-J., & Kim, J. (2020) · Journal of Product & Brand Management · doi:10.1108/jpbm-02-2020-2763 · Cited by 199 · see citing works
Antecedents and consequences of trust in a social media brand: A cross-cultural study of Twitter
Pentina, I., Zhang, L., & Basmanova, O. (2013) · Computers in Human Behavior · doi:10.1016/j.chb.2013.01.045 · Cited by 198 · see citing works
FsQCA versus regression: The context of customer engagement
Gligor, D. M., & Bozkurt, S. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.101929 · Cited by 198 · see citing works
Nadeem, W., Tan, T. M., Tajvidi, M., & Hajli, N. (2021) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2021.120952 · Cited by 198 · see citing works
Gao, M., & Huang, L. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102688 · Cited by 198 · see citing works
Islam, J. U., & Rahman, Z. (2016) · Journal of Global Fashion Marketing · doi:10.1080/20932685.2015.1110041 · Cited by 197 · see citing works
The moderating role of customer engagement experiences in customer satisfaction–loyalty relationship
Thakur, R. (2019) · European Journal of Marketing · doi:10.1108/ejm-11-2017-0895 · Cited by 196 · see citing works
The Recycled Self: Consumers’ Disposal Decisions of Identity-Linked Products
Trudel, R., Argo, J., & Meng, M. D. (2016) · Journal of Consumer Research · doi:10.1093/jcr/ucw014 · Cited by 188 · see citing works
Virtual reality through the customer journey: Framework and propositions
Hollebeek, L. D., Clark, M. K., Andreassen, T. W., Sigurðsson, V., & Smith, D. L. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102056 · Cited by 186 · see citing works
Yang, S., Lin, S., Carlson, J. R., & Ross, W. T. (2016) · Journal of Marketing Management · doi:10.1080/0267257x.2016.1143863 · Cited by 185 · see citing works
Consumers’ relationships with brands
Alvarez, C., & Fournier, S. M. (2016) · Current Opinion in Psychology · doi:10.1016/j.copsyc.2015.12.017 · Cited by 183 · see citing works
Husnain, M., & Toor, A. (2017) · Asian Journal of Business and Accounting · Cited by 178 · see citing works
Antecedents and consequences of customer engagement in online brand communities
Chan, T. K. H., Zheng, X., Cheung, C. M. K., Lee, M., & Lee, Z. W. Y. (2014) · Journal of Marketing Analytics · doi:10.1057/jma.2014.9 · Cited by 176 · see citing works
Rabbanee, F. K., Roy, R., & Spence, M. T. (2020) · European Journal of Marketing · doi:10.1108/ejm-03-2018-0221 · Cited by 170 · see citing works
Calder, B. J., Isaac, M. S., & Malthouse, E. C. (2016) · Journal of Advertising Research · doi:10.2501/jar-2015-028 · Cited by 169 · see citing works
Enhancing customer relationships with retail service brands
So, K. K. F., King, C., Sparks, B., & Wang, Y. (2016) · Journal of service management · doi:10.1108/josm-05-2015-0176 · Cited by 169 · see citing works
Strategic customer engagement marketing: A decision making framework
Alvarez-Milán, A., Felix, R., Rauschnabel, P. A., & Hinsch, C. A. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.07.017 · Cited by 169 · see citing works
Brand engagement in self‐concept and consumer engagement in social media: The role of the source
Giakoumaki, C., & Krepapa, A. (2019) · Psychology and Marketing · doi:10.1002/mar.21312 · Cited by 168 · see citing works
Bowden, J., & Mirzaei, A. (2021) · European Journal of Marketing · doi:10.1108/ejm-01-2018-0007 · Cited by 167 · see citing works
Alnawas, I. A., & Altarifi, S. (2015) · Journal Of Vacation Marketing · doi:10.1177/1356766715604663 · Cited by 166 · see citing works
Revisiting the consumer brand engagement concept
Obilo, O. O., Chefor, E., & Saleh, A. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2019.12.023 · Cited by 166 · see citing works
Branding in a global marketplace: The mediating effects of quality and self-identity brand signals
Strizhakova, Y., Coulter, R. A., & Price, L. L. (2011) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2011.05.007 · Cited by 165 · see citing works
New rules of social media shopping: Personality differences of U.S. Gen Z versus Gen X market mavens
Goldring, D., & Azab, C. (2020) · Journal of Consumer Behaviour · doi:10.1002/cb.1893 · Cited by 165 · see citing works
New Media but Same Old Tricks: Food Marketing to Children in the Digital Age
Kelly, B., Vandevijvere, S., Freeman, B., & Jenkin, G. L. S. (2015) · Current Obesity Reports · doi:10.1007/s13679-014-0128-5 · Cited by 162 · see citing works
Shen, X., Li, Y., Sun, Y., Chen, Z., & Wang, F. (2018) · Information & Management · doi:10.1016/j.im.2018.09.006 · Cited by 159 · see citing works
Hüber, F., Meyer, F., & Schmid, D. (2015) · Journal of Product & Brand Management · doi:10.1108/jpbm-08-2014-0682 · Cited by 158 · see citing works
Su, N., & Reynolds, D. (2017) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2017.06.006 · Cited by 157 · see citing works
Antecedents and outcomes of online brand engagement
Loureiro, S. M. C., Gorgus, T., & Kaufmann, H. R. (2017) · Online Information Review · doi:10.1108/oir-08-2016-0236 · Cited by 155 · see citing works
- Authors
- Sprott, D., Czellar, S., & Spangenberg, E.
- Affiliations
- Washington State University (US)
- HEC Paris (FR)
- Venue
- Journal of Marketing Research
- Publisher
- SAGE Publications
- Published
- 2009-02
- Volume
- 46
- Issue
- 1
- Pages
- 92-104
- ISSN
- 0022-2437 (ISSN-L)
- 1547-7193
- OpenAlex
- W2131305585
- Cited by
- 850
- References
- 54
- Citations by year
- 2026: 25 · 2025: 40 · 2024: 53 · 2023: 78 · 2022: 72 · 2021: 78 · 2020: 77 · 2019: 81 · 2018: 65 · 2017: 54 · 2016: 58 · 2015: 49 · 2014: 37 · 2013: 24 · 2012: 28
- FWCI
- 58.07
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Marketing Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- HAL (submittedVersion)
- IRIS (submittedVersion)
- SERVAL (Université de Lausanne) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Perception and Purchasing Behavior
- Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
- Keywords
- scale development, brand attention, brand memory, brand preference, brand loyalty, price sensitivity, time sensitivity, consumer-brand relationships
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review