Combining Digitization with Healthcare Service Processes: Value Co-creation Opportunities Through Standard Work
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Bled eConference, organized by University of Maribor, Faculty of Organizational Sciences, has been shaping electronic interactions since 1988 and is celebrating its 30th anniversary in 2017. Bled eConference is the oldest, most traditional and well renowned conference in the field. It attracts speakers and delegates from business, government, information technology providers and universities and is the major venue for researchers working in all aspects of “e”. The theme of this year’s conference is dedicated to “Digital Transformation – From Connecting Things to Transforming Our Lives”. The evolution of digital technologies and solutions (e.g. Internet of things, mobile technology, social media, cloud and high performance computing, artificial intelligence and advanced machine learning, virtual and augmented reality, big data & big data analytics, service architecture, digital technology platforms, 3D printing, robotics etc. …) has significantly impacted on the way how business is conducted and had big implications on our lives. The nowadays digital economy calls for transformation of businesses, governments, education and societies as whole. It also calls for enabling policies and politics for cross border and global digital business. Digital transformation is reflected in the organizations’ ability of comprehensive transformation of business activities, processes, competencies and business models in order to take advantage of digital technologies. Digital technologies require changes in our mind set, culture and functioning and have strategic impact on both the organization itself and its business ecosystems. In this year’s conference, we address various aspects of digital transformation and provide directions and guidelines for organizations to overcome challenges on their way of successful digital transformation. Themes covered in the papers of these proceedings are focused to digital transformation challenges, opportunities and cesses, furthermore to business model innovation, social media and big data analytics implementation, e-health, digital wellness and wellbeing experiences, new applications and organizational models, and novel approaches and cases in education in digital economy.
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OHCs offer a mechanism for value cocreation among stakeholders with minimal time and cost restriction.
“In essence, communication extension brings the patients into focus, and OHCs offer a mechanism for value cocreation among stakeholders with minimal time and cost restriction [17,19,46,66-75].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [70]
Trust can serve as a significant mechanism in reducing the uncertainty and complexity of exchange and enhancing the credibility of online health information.
“Trust can serve as a significant mechanism in reducing the uncertainty and complexity of exchange and enhancing the credibility of online health information [70].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [70]
OHCs are the major source of informational, social, and emotional support for people with health problems, and members interact with other stakeholders to seek, receive, and provide these types of support.
“OHCs are the major source of informational, social, and emotional support for people with health problems, and members of such communities interact with other stakeholders to seek, receive, and provide different types of supports (informational, social, and emotional) [4,70,82].”
From Improving the Theoretical Understanding Toward Patient-Driven Health Care Innovation Through Online Value Cocreation: Systematic Review (2020) · cites this paper as [70]
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- Authors
- Rantala, K., & Karjaluoto, H.
- Venue
- Digital Transformation – From Connecting Things to Transforming Our Lives
- Publisher
- University of Maribor Press
- Published
- 2017-06
- Pages
- 471-482
- OpenAlex
- W2762667423
- Cited by
- 8
- References
- 32
- Citations by year
- 2026: 1 · 2023: 1 · 2022: 3 · 2019: 1 · 2018: 2
- FWCI
- 3.63
- Type
- conference paper
- Language
- en
- Open access
- green
- urn.fi
- Locations
- Jyväskylä University Digital Archive (University of Jyväskylä) (submittedVersion)
- Journal of the Association for Information Systems (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Health Sciences › Health Professions › General Health Professions › Healthcare Systems and Practices
- Keywords
- digitization, value co-creation, standard work, digital transformation, health services, business process redesign
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