Survey of doctors’ experience of patients using the Internet
Open accessAbstract
BACKGROUND: There have been many studies showing the variable quality of Internet health information and it has often been assumed that patients will blindly follow this and frequently come to harm. There have also been reports of problems for doctors and health services following patient Internet use, but their frequency has not been quantified. However, there have been no large, rigorous surveys of the perceptions of Internet-aware doctors about the actual benefits and harms to their patients of using the Internet. OBJECTIVE: To describe Internet-literate doctors' experiences of their patients' use of the Internet and resulting benefits and problems. METHODS: Online survey to a group of 800 Web-using doctors (members of a UK medical Internet service provider, Medix) in September and October 2001. RESULTS: Responses were received from 748 (94%) doctors, including 375 general practitioners (50%). Respondents estimated that 1%-2% of their patients used the Internet for health information in the past month with no regional variation. Over two thirds of the doctors considered Internet health information to be usually (20%) or sometimes (48%) reliable; this was higher in those recently qualified. Twice as many reported patients experiencing benefits (85%; 95% confidence interval, 80%-90%) than problems (44%; 95% confidence interval, 37%-50%) from the Internet. Patients gaining actual physical benefits from Internet use were reported by 40% of respondents, while 8% reported physical harm. Patients' overall experiences with the Internet were judged excellent 1%, good 29%, neutral 62%, poor 9%, or bad <1%. Turning to the impact of patient Internet use on the doctors themselves, 13% reported no problems, 38% 1 problem, and 49% 2 or more problems. Conversely, 20% reported no benefits for themselves, 49% 1 benefit, and 21% 2 or more benefits. CONCLUSIONS: These doctors reported patient benefits from Internet use much more often than harms, but there were more problems than benefits for the doctors themselves. Reported estimates of patient Internet usage rates were low. Overall, this survey suggests that patients are deriving considerable benefits from using the Internet and that some of the claimed risks seem to have been exaggerated.
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There is conflicting evidence on how online health information seeking affects patient-provider relationships.
“Despite the popularity of online health information seeking, there is conflicting evidence on how it affects patient-provider relationships.”
From Perceived healthcare provider reactions to patient and caregiver use of online health communities (2014) · cites this paper as [14]
Participants reported that HCPs had mixed reactions to information from OHCs and social media sites.
“As with traditional online sources, participants reported that HCPs had mixed reactions to information from OHCs and social media sites.[14,16–19]”
From Perceived healthcare provider reactions to patient and caregiver use of online health communities (2014) · cites this paper as [14]
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The Semantic Web and healthcare consumers: a new challenge and opportunity on the horizon?
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KIDMAP, a web based system for gathering patients' feedback on their doctors
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- Authors
- Potts, H. W. W., & Wyatt, J. C.
- Affiliations
- King's College London (GB)
- Amsterdam UMC Location University of Amsterdam (NL)
- Corresponding author
- Potts, Henry W. W
- Venue
- Journal of Medical Internet Research
- Publisher
- JMIR Publications Inc.
- Published
- 2002-03-31
- Volume
- 4
- Issue
- 1
- Pages
- e5
- ISSN
- 1438-8871 (ISSN-L)
- PMC
- PMC1761928
- OpenAlex
- W2153199695
- Cited by
- 190
- References
- 22
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 3 · 2023: 4 · 2022: 4 · 2021: 2 · 2020: 5 · 2019: 1 · 2018: 6 · 2017: 7 · 2016: 14 · 2015: 5 · 2014: 13 · 2013: 9 · 2012: 13
- FWCI
- 27.07
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by
- Locations
- Journal of Medical Internet Research (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Discovery Research Portal (University of Dundee) (publishedVersion)
- UCL Discovery (University College London) (submittedVersion)
- TSpace (University of Toronto) (submittedVersion, cc-by)
- Funders
- Engineering and Physical Sciences Research Council
- Topics
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Social Sciences › Health › Social Media in Health Education
- Keywords
- online health information, physician perceptions, general practitioners
- MeSH terms
- Attitude to Computers, Humans, Information Services, Patient Education as Topic, Physicians, Quality Control, Surveys and Questionnaires, Health Care Surveys, Internet
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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