Cited by 69Digital Mental Health InterventionsAnxiety, Depression, Psychometrics, Treatment, Cognitive ProcessesMental Health Research Topics

Breaking open the black box: isolating the most potent features of a web and mobile phone-based intervention for depression, anxiety, and stress

Open access
Whitton, Alexis E, Proudfoot, Judith, Clarke, Janine, Birch, Mary-Rose, Parker, Gordon, Manicavasagar, Vijaya, Hadzi-Pavlovic, Dusan·2015·JMIR Mental Health

Abstract

Background: Internet-delivered mental health (eMental Health) interventions produce treatment effects similar to those observed in face-to-face treatment. However, there is a large degree of variation in treatment effects observed from program to program, and eMental Health interventions remain somewhat of a black box in terms of the mechanisms by which they exert their therapeutic benefit. Trials of eMental Health interventions typically use large sample sizes and therefore provide an ideal context within which to systematically investigate the therapeutic benefit of specific program features. Furthermore, the growth and impact of mobile phone technology within eMental Health interventions provides an opportunity to examine associations between symptom improvement and the use of program features delivered across computer and mobile phone platforms. Objective: The objective of this study was to identify the patterns of program usage associated with treatment outcome in a randomized controlled trial (RCT) of a fully automated, mobile phone- and Web-based self-help program, “myCompass”, for individuals with mild-to-moderate symptoms of depression, anxiety, and/or stress. The core features of the program include interactive psychotherapy modules, a symptom tracking feature, short motivational messages, symptom tracking reminders, and a diary, with many of these features accessible via both computer and mobile phone. Methods: Patterns of program usage were recorded for 231 participants with mild-to-moderate depression, anxiety, and/or stress, and who were randomly allocated to receive access to myCompass for seven weeks during the RCT. Depression, anxiety, stress, and functional impairment were examined at baseline and at eight weeks. Results: Log data indicated that the most commonly used components were the short motivational messages (used by 68.4%, 158/231 of participants) and the symptom tracking feature (used by 61.5%, 142/231 of participants). Further, after controlling for baseline symptom severity, increased use of these alert features was associated with significant improvements in anxiety and functional impairment. Associations between use of symptom tracking reminders and improved treatment outcome remained significant after controlling for frequency of symptom tracking. Although correlations were not statistically significant, reminders received via SMS (ie, text message) were more strongly associated with symptom reduction than were reminders received via email. Conclusions: These findings indicate that alerts may be an especially potent component of eMental Health interventions, both via their association with enhanced program usage, as well as independently. Although there was evidence of a stronger association between symptom improvement and use of alerts via the mobile phone platform, the degree of overlap between use of email and SMS alerts may have precluded identification of alert delivery modalities that were most strongly associated with symptom reduction. Future research using random assignment to computer and mobile delivery is needed to fully determine the most ideal platform for delivery of this and other features of online interventions. Trial Registration: Australian New Zealand Clinical Trials Registry (ACTRN): 12610000625077; http://www.anzctr.org.au/TrialSearch.aspx? (Archived by WebCite http://www.webcitation.org/6WPqHK0mQ).

AI snapshot

Written from the paper’s full text.

TL;DR

In a secondary analysis of 231 participants randomized to the myCompass web/mobile self-help intervention, alert features—snippets and symptom-tracking reminders—were the most used and were associated with some post-intervention improvements, especially reduced anxiety and functional impairment. Modules, symptom tracking itself, and diary use were not significantly associated with symptom reduction.

Key findings

  • The most commonly used components were short motivational messages (“snippets”; 68.4%, 158/231) and symptom tracking (61.5%, 142/231); 51.1% (118/231) used tracking reminders, 51.1% (118/231) used modules, and 26.4% (61/231) used the diary. A little under one-third (28.6%, 66/231) never logged in.
  • After controlling for baseline severity, increased use of symptom-tracking reminders was associated with decreased functional impairment at post-intervention (r=-.28, P=.01), and this remained significant after controlling for frequency of symptom tracking (r=-.28, P=.02). Increased snippets received were associated with reduced anxiety (r=-.20, P=.04).
  • Neither number of modules started nor completed was significantly associated with reductions in depression, anxiety, stress, or functional impairment after controlling for baseline severity; symptom tracking use and diary use were also not correlated with treatment outcomes.
  • Email and SMS reminder correlations with functional impairment were not individually significant (email r=-.27, P=.28; SMS r=-.12, P=.37), and the paper notes substantial overlap between delivery modes.

Methods

  • Secondary analysis of usage log data from a randomized controlled trial; participants were randomly allocated to receive myCompass for seven weeks, with 242 allocated and 231 analyzed after 11 withdrawals.
  • Usage variables included log-ins, modules, symptom tracking, snippets, and diary entries; outcomes were the DASS-21 for depression, anxiety, and stress and the WSAS for functional impairment, measured at baseline and eight weeks.
  • Analysis compared users versus nonusers of each feature using chi-square tests and univariate ANOVAs, then used partial correlations controlling for baseline symptom severity to relate frequency of feature use to post-intervention DASS and WSAS scores.

Limitations

  • Paper-stated: the analysis used a correlational design in the single group assigned to active myCompass within the broader RCT; random assignment to specific program features would be needed to draw causal conclusions about usage and symptom reduction.
  • Paper-stated: module completion was low (mean 0.6 modules completed, described as approximately one quarter to one sixth of that expected), partly because modules were unavailable on mobile phones; the sample was predominantly female (69.3%), university-educated (58.4%), and mean age 38.8 years, which may limit generalizability to other populations.
  • Paper-stated: outcomes were assessed only at baseline and eight weeks, limiting detection of nonlinear usage–outcome relationships; evident from the text: many partial correlations were tested without a stated correction for multiple comparisons, and email/SMS comparisons were constrained by overlap between modalities (e.g., 10 of 15 SMS snippet users also received email snippets).

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.2196/mental.3573

Cites

35 of 35 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Claims the paper makes

0 of 37 cited sources checked · 0 supported · 0 flagged

  • Findingown data

    Frequency of symptom tracking was not associated with reductions in depression, anxiety, stress, or functional impairment.

    “nor was the frequency of symptom tracking.”
    Quote in the paperSubstantial claim
  • Findingown data

    The average number of log-ins per user over the course of the intervention was 14.9.

    “The average number of log-ins per user over the course of the intervention was 14.9, which is somewhat higher than that reported in other eMental Health interventions (eg, a mean of 6.55 log-ins for individuals in the highest quartile of usage in an Internet intervention for depression) [10].”
    Quote in the paperNot a substantial claim
  • Findingown data

    Partial correlations involving the number of SMS snippets and post intervention scores were nonsignificant.

    “Partial correlations between the number of email snippets received and post intervention scores were nonsignificant, as were partial correlations involving the number of SMS snippets.”
    Quote in the paperNot a substantial claim
  • Findingown data

    The correlation between tracking reminders and functional impairment remained significant even after controlling for frequency of symptom tracking (r=-.28, P=.02).

    “Interestingly, the correlation between tracking reminders and functional impairment remained significant even after controlling for frequency of symptom tracking (r=-.28, P=.02)”
    • Also stated in: § Results · plain
      “Associations between use of symptom tracking reminders and improved treatment outcome remained significant after controlling for frequency of symptom tracking.”
    Quote in the paperSubstantial claim
  • Findingown data

    After controlling for baseline symptom severity, increased use of alert features was associated with significant improvements in anxiety and functional impairment.

    “Further, after controlling for baseline symptom severity, increased use of these alert features was associated with significant improvements in anxiety and functional impairment.”
    Quote in the paperSubstantial claim
  • Classified as probably not a substantial claim. 39
  • May combine two claims. 26
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    Of 720 participants screened eligible, 242 were randomly allocated to myCompass, 11 withdrew, leaving a final sample of 231 for analysis.

    “Of the 720 participants who screened eligible to participate in the myCompass RCT, 242 were randomly allocated to receive the myCompass program for seven weeks. There were eleven participants in this group that withdrew from the RCT, leaving a final sample of 231 for the current analysis.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    Across 266 days, the site recorded 58,296 page views, with an average of 12.34 page views per visit and an average visiting time of 10 minutes and 37 seconds.

    “Across the 266 days, the site recorded 58,296 page views, with an average of 12.34 page views per visit and an average visiting time of 10 minutes and 37 seconds.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingown data

    During the RCT period, there were 4724 visits to the site, of which 1182 (25.02%) were unique first-time visits.

    “During the RCT period, there were a total of 4724 visits to the site, 1182/4724 (25.02%) of which were unique (ie, first time) visits.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    Of those who used tracking reminders, 29 received at least one reminder via email, 97 via SMS, and 8 via both modalities.

    “Of those who used tracking reminders, 29 received at least one reminder via email, 97 received at least one reminder via SMS, and 8 subjects received reminders via both modalities.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    The total number of tracking reminders was positively correlated with the number of program log-ins and with the frequency of symptom tracking.

    “The total number of tracking reminders was positively correlated with the number of program log-ins, as well as the frequency of symptom tracking (Table 4).”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    After controlling for baseline severity, frequency of tracking reminders received via email (r=-.27, P=.28) and via SMS (r=-.12, P=.37) were both associated with decreased functional impairment at post intervention, although neither correlation was significant when examined individually.

    “After controlling for baseline severity, frequency of tracking reminders received via email (r=-.27, P=.28), and via SMS (r=-.12, P=.37) were both associated with decreased functional impairment at post intervention, although neither correlation was significant when examined individually.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingown data

    The least commonly used feature was the diary, used by 61 of 231 participants (26.4%).

    “The least commonly used feature was the diary, used by 61/231 (26.4%) participants.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingown data

    Females chose to receive more snippets than males (t155=2.15, P=.03).

    “Females chose to receive more “snippets” than males t 155 = 2.15, P=.03”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    The mean number of modules started was 1.2 (SD 1.6) and the mean number completed was 0.6 (SD 1.3).

    “The mean number of modules started was 1.2 (SD 1.6) and the mean number completed was 0.6 (SD 1.3).”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    Among those who used the program, log-in frequency (r=.19, P=.02) and total instances of symptom tracking (r=.18, P=.03) increased with participant age.

    “for those who did use the program, log-in frequency (r=.19, P=.02) and total instances of symptom tracking (r=.18, P=.03) increased with participant age.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    Of those who used snippets, 153 received at least one via email and 15 received at least one via SMS.

    “Of those who used snippets, 153 received at least one via email and 15 received at least one via SMS.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingown data

    118 of 231 participants (51.1%) used the optional tracking reminder feature.

    “and 118/231 (51.1%) also used the optional tracking reminder feature.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Findingown data

    The second most commonly used feature was the symptom tracking function.

    “The second most commonly used feature was the symptom tracking function.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Findingown data

    Those who used myCompass logged in a total of 2463 times, with a mean of 14.9 log-ins per user (SD 16.5), ranging from 1 to 105.

    “Those who did use myCompass logged in a total of 2463 times, with the mean number of log-ins per user being 14.9 (SD 16.5), ranging from 1 to 105.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    118 of 231 participants (51.1%) used the modules, and 57 of those completed at least one module.

    “There were 118/231 (51.1%) participants who also used the modules, 57 of whom completed at least one module.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    A greater number of tracking reminders received via email was associated with increased use and completion of modules and with use of the diary.

    “A greater number of tracking reminders received via email were also associated with increased use and completion of the modules, as well as use of the diary.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingown data

    Neither initiation nor completion of the psychotherapy modules was associated with treatment outcome.

    “Interestingly, neither initiation nor completion of the psychotherapy modules was associated with treatment outcome.”
    Quote in the paperSubstantial claim
  • May combine two claims.

    Findingown data

    Sex, education, and age were not found to be strong predictors of program use.

    “Although sex, education, and age were not found to be strong predictors of program use, it is possible that rates of program engagement, or use of certain features, may differ in other populations.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Findingown data

    The sample used in the current study was predominantly female (160/231, 69.3%), university-educated (135/231, 58.4%), and around 40 years of age.

    “Finally, the sample used in the current study was predominantly female (160/231, 69.3%), university-educated (135/231, 58.4%), and around 40 years of age.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    In a study of a personally controlled health management record, increased use of a diary feature, an Internet poll feature, and an Internet appointment booking feature correlated with increased help-seeking for emotional well-being and overall health service utilization.

    “Similarly, in a study examining the relationship between use of features of a personally controlled health management record and help-seeking behaviors, Lau et al [9] found that increased use of a diary feature, an Internet poll feature, and an Internet appointment booking feature, correlated with increased help-seeking for emotional well-being as well as overall health service utilization.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [9] source

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  • Classified as probably not a substantial claim.

    Premisereasoning

    As eMental Health interventions become more sophisticated, multifaceted, and user-driven, heterogeneity in patterns of usage and the number of treatment components increases.

    “As these interventions become increasingly more sophisticated, multifaceted, and user-driven, the heterogeneity in patterns of usage, and subsequently, the number of treatment components, also increases.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    In a trial of a Web-based intervention for diabetes self-management, use of a self-monitoring feature was associated with improvements in healthy eating, reductions in dietary fat, and increased exercise, but not with medication compliance.

    “For example, in a trial of a Web-based intervention for diabetes self-management, use of a self-monitoring feature was associated with improvements in healthy eating, reductions in dietary fat, and increased exercise, but not with medication compliance [8].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [8] source

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    Premisecitation

    Use of reminder emails predicts treatment outcome.

    “and use of reminder emails [13].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [13] source

      Not checked in the free run.

  • May combine two claims.

    Study design and conductcitation

    The DASS-21 has adequate internal consistency and test-retest reliability.

    “The DASS-21 has adequate internal consistency and test-retest reliability [17]”
    Quote in the paperSubstantial claim0 of 1 sources checked
    • cites [17] Lovibond, PF, 1995, Behav Res Ther source

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Study design and conductcitation

    The WSAS has sound psychometric properties when administered on the Internet.

    “The WSAS has been shown to have sound psychometric properties when administered on the Internet [20]”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [20] source

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    Study design and conductcitation

    The DASS-21 has sound psychometric properties when administered in an Internet format.

    “and has sound psychometric properties when administered in an Internet format [18].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [18] source

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  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    When used correctly, Internet-delivered mental health (eMental Health) interventions produce treatment effects similar to those observed in face-to-face treatment.

    “When used correctly, Internet-delivered mental health (eMental Health) interventions produce treatment effects similar to those observed in face-to-face treatment [1-4].”
    Quote in the paperNot a substantial claim0 of 4 sources checked
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  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing), S4 (based). May combine two claims.

    Interpretationnone given

    The appeal of the "snippets" may lie in the fact that they are supportive, normalizing, and instill hope, yet demand little of the user in terms of behavior change, attention, or time.

    “The appeal of the “snippets” may lie in the fact that they are supportive, normalizing, and instill hope, yet demand little of the user in terms of behavior change, attention, or time.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Frequency of program use decreasing over the course of the intervention is common in nontherapist-assisted eMental Health interventions.

    “However, as is common in nontherapist-assisted eMental Health interventions [22,25,26], frequency of program use decreased over the course of the intervention, emphasizing the need to identify program features that promote more regular program engagement.”
    Quote in the paperNot a substantial claim0 of 3 sources checked
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  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Research suggests that a tunnelled format may facilitate greater program engagement (e.g., greater number of website pages visited, greater time spent on the website, and greater knowledge gained from the website).

    “Although research suggests that a tunnelled format may facilitate greater program engagement (eg, greater number of website pages visited, greater time spent on the website, and greater knowledge gained from the website) [27], subjects were often required to complete the between-session homework tasks before being able to progress to the next session within a module.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [27] source

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  • May combine two claims.

    Interpretationown data

    The lack of difference between the email and SMS delivery modes is possibly due to a high degree of overlap between the two, as 10 of the 15 users who received snippets via SMS also received snippets via email.

    “The lack of difference between the email and SMS delivery modes is possibly due to a high degree of overlap between the two, as 10 of the 15 users who received snippets via SMS also received snippets via email.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    Users chose to track symptom dimensions most closely tied to the primary goal of the study, which was to reduce symptoms of depression, anxiety, and stress.

    “Among the most common symptom dimensions tracked were stress, worry, anxiety, motivation, and depression, indicating that users chose to track symptom dimensions most closely tied to the primary goal of the study, which was to reduce symptoms of depression, anxiety, and stress.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Interpretationown data

    Although there was evidence of a stronger association between symptom improvement and use of alerts via the mobile phone platform, the degree of overlap between use of email and SMS alerts may have precluded identification of the alert delivery modalities most strongly associated with symptom reduction.

    “Although there was evidence of a stronger association between symptom improvement and use of alerts via the mobile phone platform, the degree of overlap between use of email and SMS alerts may have precluded identification of alert delivery modalities that were most strongly associated with symptom reduction.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    The finding that the majority chose SMS reminders may represent the perception that reminders are likely to be received in a more timely fashion if delivered to the mobile phone, given that mobile phones are generally carried on the person.

    “Given that mobile phones are generally carried on the person, this finding may represent the perception that reminders are likely to be received in a more timely fashion if delivered to the mobile phone.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    Low module completion rates may also have arisen because the module sessions were delivered in a tunnelled fashion, whereby subjects were required to complete the module sessions in a predetermined sequence.

    “Low module completion rates may also have arisen because the module sessions were delivered in a tunnelled fashion, whereby subjects were required to complete the module sessions in a predetermined sequence.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    In an Internet intervention for smoking cessation, users who received email reminders made 1.2 times as many visits, viewed 1.58 times as many pages, and spent 1.51 times as many minutes compared to users who did not receive email reminders.

    “In particular, one study showed that users who received email reminders made 1.2 times as many visits, viewed 1.58 times as many pages, and spent 1.51 times as many minutes in an Internet intervention for smoking cessation [13], compared to users who did not receive email reminders.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [13] source

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  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationcitation

    The average number of log-ins per user (14.9) is somewhat higher than that reported in other eMental Health interventions (e.g., 6.55 log-ins for highest quartile in an Internet intervention for depression).

    “The average number of log-ins per user over the course of the intervention was 14.9, which is somewhat higher than that reported in other eMental Health interventions (eg, a mean of 6.55 log-ins for individuals in the highest quartile of usage in an Internet intervention for depression) [10].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [10] source

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  • May combine two claims.

    Interpretationown data

    Alerts may be an especially potent component of eMental Health interventions, both via their association with enhanced program usage and independently.

    “These findings indicate that alerts may be an especially potent component of eMental Health interventions, both via their association with enhanced program usage, as well as independently.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S2 (checkable).

    Interpretationreasoning

    Program utilization may be enhanced (particularly use of features that involve alerts) via incorporating a mobile phone platform into future eMental Health interventions.

    “It also suggests that program utilization may be enhanced (particularly use of features that involve alerts) via incorporating a mobile phone platform into future eMental Health interventions.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisereasoning

    A lower-than-expected rate of module completion is not an issue that is unique to our intervention.

    “However, a lower-than-expected rate of module completion is not an issue that is unique to our intervention.”
    Quote in the paperNot a substantial claim
    • Rests on an assumption: Many self-paced eMental Health interventions have low rates of module completion.
  • Probably not a substantial claim: may not pass S2 (checkable), S3 (load-bearing).

    Interpretationreasoning

    Alerts may also be useful for encouraging more ongoing program engagement in users who show a tendency to prematurely disengage from the program once they have begun to achieve symptom remission ("e-attainers").

    “Alerts may also be useful for encouraging more ongoing program engagement in users who show a tendency to prematurely disengage from the program once they have begun to achieve symptom remission (“e-attainers”).”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    It is possible that rates of module use only within a specific period of the intervention (ie, in the first few weeks) may be more strongly associated with therapeutic gain than total module completion rate.

    “Indeed, it is possible that rates of module use only within a specific period of the intervention (ie, in the first few weeks) may be more strongly associated with therapeutic gain than total module completion rate.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based). May combine two claims.

    Interpretationnone given

    It is possible that rates of program usage may be lower in individuals with poorer literacy, or indeed, those who present with more severe forms of psychopathology.

    “It is possible that rates of program usage may be lower in individuals with poorer literacy, or indeed, those who present with more severe forms of psychopathology.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Interpretationreasoning

    Receiving regular reminders, motivational messages, and tips may lead to reductions in symptomatology and functional impairment because they regularly and consistently cue the expectation of symptom improvement, create a sense of being continuously supported and encouraged, and remind the user that they are actively taking steps to gain control over their symptoms.

    “Therefore, receiving regular reminders, motivational messages, and tips may lead to reductions in symptomatology and functional impairment because they regularly and consistently cue the expectation of symptom improvement, create a sense of being continuously supported and encouraged, and remind the user that they are actively taking steps to gain control over their symptoms.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    In a study examining the association between usage metrics and treatment outcome in an RCT of an Internet depression treatment program, Donkin et al [12] found that the proportion of modules completed was not associated with treatment outcome.

    “In a study examining the association between usage metrics and treatment outcome in an RCT of an Internet depression treatment program, Donkin et al [12] found that the proportion of modules completed was not associated with treatment outcome.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [12] source

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  • May combine two claims.

    Interpretationcitation

    Alerts act as prompts that enhance program engagement, and so may help to combat the high rates of nonusage attrition common to many Internet interventions.

    “First, in terms of program usage, alerts act as prompts that enhance program engagement, and so may help to combat the high rates of nonusage attrition common to many Internet interventions [31,32].”
    Quote in the paperSubstantial claim0 of 2 sources checked
    • cites [31] source

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    • cites [32] source

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  • Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).

    Interpretationreasoning

    The greater association between email reminders and treatment outcome may be because users who chose to receive alerts via email spend more time on their computer, and as a result, could more easily access the program features that were only available via the computer platform (such as the modules).

    “Furthermore, the greater association between email reminders and treatment outcome may be because users who chose to receive alerts via email spend more time on their computer, and as a result, could more easily access the program features that were only available via the computer platform (such as the modules).”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Ours is not the first study to find a lack of association between module completion and treatment outcome.

    “However, ours is not the first study to find a lack of association between module completion and treatment outcome.”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [12] source

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  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Premisecitation

    Cognitive models of depression posit that maladaptive responses to negative automatic thoughts (such as rumination and decreased engagement in pleasurable activities) are a primary factor that maintains perceptions of low self-worth and associated depressive symptomatology.

    “For example, cognitive models of depression posit that maladaptive responses to negative automatic thoughts (such as rumination and decreased engagement in pleasurable activities) are a primary factor that maintains perceptions of low self-worth and associated depressive symptomatology [34].”
    Quote in the paperNot a substantial claim0 of 1 sources checked
    • cites [34] Beck, AT, 2002, Clinical advances in cognitive psychotherapy: Theory and application

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  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    It is possible that rates of program engagement, or use of certain features, may differ in other populations.

    “Although sex, education, and age were not found to be strong predictors of program use, it is possible that rates of program engagement, or use of certain features, may differ in other populations.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationreasoning

    The alert-based functions, such as the "snippets", may provide a means of buffering against or breaking the negative feedback cycles that contribute to the maintenance of many psychiatric conditions.

    “Finally, the alert-based functions, such as the “snippets”, may provide a means of buffering against or breaking the negative feedback cycles that contribute to the maintenance of many psychiatric conditions.”
    Quote in the paperNot a substantial claim
  • May combine two claims.

    Interpretationreasoning

    Alerts may serve multiple therapeutic functions and may therefore be an especially potent feature in eMental Health interventions.

    “This finding indicates that alerts may serve multiple therapeutic functions and may therefore be an especially potent feature in eMental Health interventions.”
    Quote in the paperSubstantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing).

    Interpretationcitation

    It may be that many users prefer symptom tracking to completion of more in-depth modules.

    “Studies suggest that individuals may derive substantial benefit from symptom tracking alone [35], and it may be that many users prefer this to completion of more in-depth modules.”
    Quote in the paperNot a substantial claim
  • Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.

    Premisecitation

    Self-monitoring is one of the most important components of psychotherapy for anxiety and other mental illnesses, and is a key step in helping individuals to change unhelpful cognitions, beliefs, and behaviors.

    “In one respect, this is unsurprising, as self-monitoring is one of the most important components of psychotherapy for anxiety and other mental illnesses [29], and is a key step in helping individuals to change unhelpful cognitions, beliefs, and behaviors [30].”
    Quote in the paperNot a substantial claim0 of 2 sources checked
    • cites [29] source

      Not checked in the free run.

    • cites [30] Beck, AT, 1997, J Psychother Pract Res

      Not checked in the free run.

  • Probably not a substantial claim: may not pass S1 (asserted), S3 (load-bearing), S4 (based).

    Interpretationnone given

    Another possibility is that user-specific factors, such as the degree of therapeutic alliance with the program, may contribute more strongly to symptom improvement than the actual skills taught in the modules.

    “Another possibility is that user-specific factors, such as the degree of therapeutic alliance with the program, may contribute more strongly to symptom improvement than the actual skills taught in the modules.”
    Quote in the paperNot a substantial claim
55 of 55
  • The paper relies on this without support.

    Self-monitoring of symptoms and behaviors in the context in which they occur helps promote improved self-awareness of the factors that contribute to depression, stress, and anxiety.

    “Self-monitoring of symptoms and behaviors in the context in which they occur helps to promote improved self-awareness of the factors that contribute to depression, stress, and anxiety.”
  • The paper relies on this without support.

    No studies to date have examined the therapeutic gains associated with accessing program features via mobile technology.

    “However, no studies to date have examined the therapeutic gains associated with accessing program features via mobile technology.”
  • The paper relies on this without support.

    The myCompass program is among the first to incorporate the use of mobile technology.

    “Furthermore, the myCompass program is among the first to incorporate the use of mobile technology.”
  • The paper relies on this without support.

    Many self-paced eMental Health interventions have low rates of module completion.

    “Indeed, many self-paced eMental Health interventions have low rates of module completion, however, there is evidence to suggest that this may not necessarily equate to receiving a lower “dose” of the program.”
4 of 4

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Discussion calls the email-reminder outcome relationship significant

    Major

    The discussion says the email-reminder relationship remained significant after additional controls, although the results say its association with functional impairment was not significant even before those additional controls (P=.28).

  • Tracking latency median exceeds what the reported mean permits

    Minor

    Tracking latency cannot be negative. If its median is 55 hours, at least half the observations are 55 hours or longer, so its mean must be at least 27.5 hours-not 9.5 hours.

    Reported 9.5 · recomputed 27.5

2 of 2

Cites

Flagged first, then by citations

1 of the 36 references couldn’t be matched to a known paper.

Research works printed but not linked: 1

  1. Beck, AT, 1997, J Psychother Pract Res, 6, 276

Cited by

Sorted by citations

Authors
Whitton, A. E., Proudfoot, J., Clarke, J., Birch, M.-R., Parker, G., Manicavasagar, V., & Hadzi-Pavlovic, D.
Affiliations
Black Dog Institute (AU)
Corresponding author
Whitton, Alexis E
Venue
JMIR Mental Health
Published
2015-03-04
Volume
2
Issue
1
Pages
e3
ISSN
2368-7959 (ISSN-L)
OpenAlex
W1965001891
Cited by
69
References
36
Citations by year
2026: 3 · 2025: 3 · 2024: 2 · 2023: 8 · 2022: 3 · 2021: 6 · 2020: 12 · 2019: 5 · 2018: 9 · 2017: 11 · 2016: 6 · 2015: 1
FWCI
14.59
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • JMIR Mental Health (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics
  • Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
  • Social Sciences › Psychology › Experimental and Cognitive Psychology › Anxiety, Depression, Psychometrics, Treatment, Cognitive Processes
  • Social Sciences › Psychology › Experimental and Cognitive Psychology › Mental Health Research Topics
Keywords
online intervention, mobile phone intervention, depression, anxiety, stress, symptom monitoring, motivational messages, SMS reminders, email reminders, functional disability, therapeutic mechanisms, self-help programs, text messaging, email notifications, log analysis

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Claims read by deepseek-v4.1-flash under definition version 3 (extract-v3) on 2026-10-10.

Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-10-10.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

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