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Cited by 897

The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.

Measuring User Participation, User Involvement, and User Attitude

Barki, Henri, Hartwick, Jon·1994·MIS Quarterly
DOI 10.2307/249610
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Abstract

Defining user participation as the activities performed by users during systems development, user involvement as the importance and personal relevance of a system to its user, and user attitude as the affective evaluation of a system by the user, this study aims to: (1) develop separate measures of user participation, user involvement, and user attitude, (2) identify key dimensions of each construct, and (3) investigate the relationships among them. Responses from users in organizations developing new information systems were used to create an overall scale measuring user participation (along with three subscales reflecting the dimensions of responsibility, user-IS relationship, and hands-on activities), an overall scale measuring user involvement (along with two subscales reflecting the dimensions of importance and personal relevance), and a scale measuring user attitude. Analysis of the data provides evidence for the reliability and validity of the three constructs and their dimensions. User participation has long been considered a key variable in the successful development of information systems. However, past research has failed to clearly demonstrate its benefits. The measures developed in this study provide a useful starting point for deciphering the precise nature of the relationship among user participation, involvement, and attitude during systems implementation.

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Cites

Show all 6 references

Research works printed but not linked: 40

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  5. Barki, 1989, Rethinking the Concept of User Involvement, MIS Quarterly, 13, 53, 10.2307/248700 · DOI · Paper page
  6. Barki, 1993, Measuring User Participation, User Involvement, and User Attitude
  7. Baroudi, 1986, An Empirical Study of the Impact of User Involvement on System Usage and User Satisfaction, Communications of the ACM, 29, 232, 10.1145/5666.5669 · DOI · Paper page
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  10. Doll, 1989, A Discrepancy Model of End-User Involvement, Management Science, 35, 1151, 10.1287/mnsc.35.10.1151 · DOI · Paper page
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  24. Loch, 1979, Participation in Decision Making: One More Look, 265
  25. Nunnally, 1978, Psychometric Theory
  26. Olson, 1981, User Involvement in System Design: An Empirical Test of Alternative Approaches, Information & Management, 183, 10.1016/0378-7206(81)90059-8 · DOI
  27. Osgood, 1957, The Measurement of Meaning
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  29. Robey, 1982, User Involvement in Information System Development: A Conflict Model and Empirical Test, Management Science, 26, 73, 10.1287/mnsc.28.1.73 · DOI · Paper page
  30. Robey, 1989, Group Process and Conflict in System Development, Management Science, 35, 1172, 10.1287/mnsc.35.10.1172 · DOI · Paper page
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Metadata

Authors
Barki, H., & Hartwick, J.
Venue
MIS Quarterly
Publisher
MIS Quarterly
Published
1994-03-01
Volume
18
Issue
1
Pages
59-82
ISSN
  • 0276-7783 (ISSN-L)
  • 2162-9730
DOI
10.2307/249610
OpenAlex
W1558927404
Cited by
897
References
6
FWCI
56.17
Type
journal article
Language
en
Open access
closed

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Barki, H., & Hartwick, J. (1994). Measuring User Participation, User Involvement, and User Attitude. MIS Quarterly. https://doi.org/10.2307/249610

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