The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Professional as Agent: Knowledge Asymmetry in Agency Exchange
Abstract
In this article I examine those business exchanges in which firms hire professional service organizations and give them limited decisionmaking authority to perform knowledge-intensive tasks. I frame such exchanges within agency theory perspective and invoke the extant literature on professions to delineate several attributes that make principal-professional exchanges intrinsically distinct from others. such as owner-manager agency. In doing so. I question and complement same key assumptions in agency theory and also discuss explicitly how the study of principal-professional exchanges helps highlight important considerations not addressed in the mainstream theory. I then present an expanded framework that integrates agency theory and the literature on the professions and present several propositions to outline four types of restraints on potential opportunistic behavior of professional agents; (1) self-control, (2) community control, (3) bureaucratic control, and (4) client control. The article ends with t...
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Cites
A Theory of Cognitive Dissonance
Festinger, L. (1957) · doi:10.1515/9781503620766 · Cited by 24,241
Agency Theory: An Assessment and Review
Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.5465/amr.1989.4279003 · Cited by 13,338
The norm of reciprocity: A preliminary statement
Gouldner, A. W. (1960) · American Sociological Review · doi:10.2307/2092623 · Cited by 12,001
The System of Professions: An Essay on the Division of Expert Labor
Abbott, A. (1988) · doi:10.7208/chicago/9780226189666.001.0001 · Cited by 7,733
Bem, D. J. (1972) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60024-6 · Cited by 5,241
Reconceptualizing the Determinants of Risk Behavior
Sitkin, S. B., & Pablo, A. L. (1992) · The Academy of Management Review · doi:10.2307/258646 · Cited by 2,057
Price, Authority, and Trust: From Ideal Types to Plural Forms
Bradach, J. L., & Eccles, R. G. (1989) · Annual Review of Sociology · doi:10.1146/annurev.so.15.080189.000525 · Cited by 1,990
Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation
Mills, P. K., & Morris, J. H. (1986) · The Academy of Management Review · doi:10.2307/258392 · Cited by 735
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The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals
Mazmanian, M., Orlikowski, W. J., & Yates, J. (2013) · Organization Science · doi:10.1287/orsc.1120.0806 · Cited by 1,364
Theory of user acceptance of information technologies: an examination of health care professionals
Succi, M. J., & Walter, Z. D. (2003) · Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers · doi:10.1109/hicss.1999.773013 · Cited by 145
Examining Control and Autonomy in the Franchisor-Franchisee Relationship
Pizanti, I., & Lerner, M. (2003) · International Small Business Journal: Researching Entrepreneurship · doi:10.1177/0266242603021002001 · Cited by 115
Opportunism and Honest Incompetence—Seeking Explanations for Noncompliance in Public Procurement
Kauppi, K., & van Raaij, E. M. (2015) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mut081 · Cited by 101
Investigating the resistance to telemedicine in Ethiopia
Xue, Y., Liang, H., Mbarika, V., Hauser, R., Schwager, P., & Kassa Getahun, M. (2015) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2015.04.005 · Cited by 59
Metadata
- Authors
- Sharma, A.
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1997-07
- Volume
- 22
- Issue
- 3
- Pages
- 758
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2084228493
- Cited by
- 603
- References
- 8
- FWCI
- 14.41
- Type
- journal article
- Language
- en
- Open access
- closed
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